This is the place to go. Family run. Great customer service. Always helpful. Been going for the…read morelast 20 years. I always go here.

I have found my new "go to" hardware store. Full mark, full stop…read more They are super friendly and helpful here. The prices are reasonable and the selection is good. Recently, I was in Canadian Tired and was appalled by the lack of customer service and aggressive behaviour of staff over leaving my bags at the door. So "no thank you" to corporate hardware services, hello local retailers! This was a tiny place packed with all sorts of items. The staff was interested in helping me find a solution to my problem I was seeking to repair. I watched as they had a rapport with other local businesses and took careful time to discuss how to handle a 'rodent problem' with a neighbour. You only build that kind of trust and rapport by treating people kindly and with care. Discussing the various options including poison was an overheard conversation, but it was telling to me. Customer service is the bread and butter of the retail industry and a good measure of the trustfulness that one can have with a business owner who is attentive and caring. I'm definitely coming back with my business to this store, even though the corporate hardware option is closer.

Friendly, helpful, cheerful service. They give good advice and are consistently patient.read more

Always helpful, plus I have found useful items in every dept. Nuts and bolts to go with everything,…read moreplumbing items to put my bike carrier on with, plus a good coffee grinder, shelf, step-stool and great deal on paint, pest control and excellent advice. I really enjoy going there. Been a customer for over 10 years.

I once went in and said, This is my problem. What's the piece of hardware I need? A staff member…read morespent the time necessary to find me what I needed, for a sale of something like seventy-five cents. And not that long ago, the staff member was a young woman. First time. I remarked on it, and she said, "Fourth generation." I trust this store. BTW it shows up in one of Stuart Maclean's Vinyl Cafe stories.

Three days ago I visited the Home Hardware website and found the item I needed (a type of vacuum…read morefilter), but the website doesn't allow online purchasing and doesn't show me which location carries any of the items listed. I opted to visit the nearest location to me, and when I arrived a man took me to the area where they carried different types of filters. When I mentioned I needed the specific filter I'd found on their site, he simply said "You can't expect us to carry everything our website lists!" Fair enough, I thought, but how do I get the item then? I wanted to support this little local Canadian company over the big American guys, so I asked how I'd find the item; could we see if they carried it elsewhere? "No" he said, "We don't carry it. I don't know what to tell you." I left the store. I was frustrated certainly. This system seemed terribly flawed, and with each Home Hardware branch being independently owned, there seems no central governing body to ensure this type of glib service doesn't occur. Today I went back to that same store. I didn't want to give up hope on my locally owned Home Hardware store. After all, as far as I knew it was only the one bad seed! :) When I arrived at the store, the gentleman assisting me was initially somewhat helpful. He took me through the types of paint I was looking for and helped me pick out the right one. As he was mixing the colour I selected I told him about my visit 3 days earlier. He seemed totally uninterested. He said nothing at all initially. I told him I wanted to support the store but that the central online system seemed flawed. He replied, "Nothing I say will make a difference" and grabbed my things, walking past me to the front counter. He was brisk; wanted to simply get rid of me I suppose. I asked his name, and he told me "Marty." He then said he was the owner. I nearly fell over. I asked, "Shouldn't you take more of a vested interest in this?" Perhaps I caught him on the wrong day, because he actually began yelling: "What the F do you want me to do lady? What the F are you expecting?" I nearly fell over. As he continued to scream, I stepped backwards toward the exit. I began walking away from the store, a bit shaken. Moments later Marty was chasing me down the street! Amidst neighboring retailers and shoppers, he was screaming "F-U Bitch!" again and again. He continued to chase me until I threatened to call for help, and only then did he return to his store, angry that I didn't purchase the can of paint despite his temper tantrum. (Marty should've waited until after my purchase to lose his marbles.) The really sad addition to this story is that the young gent behind the counter didn't even seem shocked. As the owner screamed, the young man simply processed the small can of paint as if nothing was happening around him. I called head office, but as I suspected, since the locations are privately owned there is no one to govern the behavior or set a standard for how each retailer operates. Marty can do whatever he wants, and I apparently have to accept being yelled at and chased down the block.

Always helpful and if they don't know they'll direct you to someone who can. Definitely recommend.read more

Really helpful staff. I'm an artist and they are w always willing to listen and make suggestions…read morefor my needs. #ContestEntry

It's great having a neighbourhood hardware store. Very like corner stores, they are essential for…read morea vibrant community. It's unfortunate they can't expand easily but I often order specific items from the Home Hardware website and have it delivered to my neighbourhood location. Staff are friendly and knowledgeable and eager to help solve problems. I wish their staff included handymen for hire because I often need a small job done that would have been done by my dad before he passed away. I am a browser so having a good amount of stock and sale items would entice me to visit more often.

Hello, I have a…read morecomplaint about your staff at the store located at 1212 Dufferin Street. Today, I visited the store to buy something, but when I arrived, the door wasn't locked and there was no one inside. I called out several times, saying "Hello, hello," but nobody responded. Concerned that something might have happened, I went a little further inside and called again, "Hello, is anybody here?" One of your staff members, a tall man, suddenly ran over and shouted at me, asking, "Why did you come in? If the lights are off, it means the store is closed." I apologized, explaining that I didn't know that, but he was very rude and told me to leave, saying, "The store is closed, get out of my store." However, the store was supposed to close at 5 p.m., and it was only 4:03 p.m. at the time. I waited outside for 2-3 minutes and then went back in to ask for the manager. The door still wasn't locked. When I re-entered, the same man opened the door, saw me, and immediately closed it again. I asked for the manager, and he claimed that he was the manager. When I asked for his name, he refused to give it to me. This is highly disrespectful to customers and reflects very poor service. I am considering filing a complaint with Human Rights regarding this issue. No staff member should speak to a customer with that kind of attitude. I look forward to your response and will be following up on this matter.

I am very disappointed in my only transaction with the Dock Shoppe. I ordered a folding Lewmar…read moreWheel on the Dock Shoppe's website on June 5th and was sent 2 e-mails of confirmation (one from the Dock Shoppe confirming my order and the other from the owner Michael Pecar, confirming accepted payment). After about 10 days I phoned to inquire of my order. On June 19th, Michael sent me an email stating he had trouble with his website and had cancelled my order without informing me. He further offered me the wheel but at a price $314.00 higher than my previous order confirmation. Where I come from this is dishonourable to say the least. There are many excellent and honest chandleries in Ontario and I would caution potential clients to shop carefully if they intend to patronize the Dock Shoppe. Wade Glew - Winnipeg

I have shopped at this store previously for maintenance items and I have kayaks docked across the…read moreway on Queens Quay. Today with the strong winds I parked in a Docke Shoppe parking spot to run across the street to check on it. When I came back minutes later I was shocked to see the owner standing in the parking lot blocking my car. He shouted to never park there again and that we were minutes from being towed. There were 2 other cars in the entire lot. Beer store spots completely empty - likely due to the crazy winds. Plenty of room for others and it was 45 mins after they had closed for the day. They were not even open! Disgusted at the rudeness and shouting. Won't be back there again.

Huge selection of kitchen items at huge clearance prices…read more It's a frenzy shopping experience with people buying everything they think they're going to use! I find many things are one off use aka use it once a year because it is such a speciality item Still, lots of deals so shop away!

First thing first I wouldn't recommend coming to this place by TTC as its in an area that even…read moregoogle map hasn't figured out to reach (it tells you to take the GO Transit and a weird combo of buses to get there from downtown core) as its in a industrial area of sorts. This place is more inline with whatever is left over or returned from the stores as its just aisle after aisle of racks with things stacked all over. As expected from a nofrills location there is hardly any help. Just pick what you find and then wait in the long long line. All this wouldn't matter if the prices were worth the trek but alas if you follow the promos from their normal stores I would say you will pay pretty much what you pay here give or take 2-3% discount. Their no returns policy is also a bummer which makes me want to not visit this place again. I would recommend it to the folks who are setting a kitchen up from a scratch and can't wait for the deals on a weekly basis as otherwise I don't see a point of coming here. 2.5 stars with the 0.5 star thrown on for the freebee coupon of 25% off any purchase at thir normal stores.

I can confidently state that this level of service is hardly found anywhere else. These guys are…read morereally genuine, and I was impressed with the whole experience. 5 STARS all the way!!!!!

Best prices and quality hot tub store in Milton for the past 15 years. Honest and helpful. Very…read moreeducational expreience.