Very great hospitality! Francis was our server and was amazing. I accidentally left my to go plate on my table and called to see if my plate was still there, Steve (the manager), told me to come back and they remade my pasta fresh! Great service!!!! read more

Ordered for on line and was supposed to be ready at 11:30 at 11:50 it was not ready and to cancel my order. Spoke to female Manager and she was like you weren't charge so your good. Wow! That's it no sorry nothing read more

It was a great lunch: Food-10 Service-10 Ambience-10 The seafood was full flavored with a crispy grilled texture, but not dry & the bourbon sauce was a nice touch, mildly sweet. The rice & sides were fresh with good flavor as well. Thank you for making this a good experience during my lunch break from work because it was a hectic day! read more

Cheddar's Scratch Kitchen - Grilled Bourbon Bourbon-Glazed Salmon & Shrimp - American Near Me - Harker Heights, Texas

Service is terrible. I honestly don't understand why I keep going back. I wait, and then I'll wait a little longer, then go back. It gets worse every time. Waited an hour to get served this time, food came to table cold, and frozen. Kid you not. This has happened twice now. Instead of taking it off the bill completely I got a discount. Never again. read more

Food was good, there was no wait for seating and our waitress was friendly and attentive. Lively atmosphere and clean restaurant read more

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The worst restaurant experience I have had in Killeen and I have been here since 2017. The restaurant reeked of dirty water, waitress took forever to come to our table, and you could tell the floors hadn't been swept in hours! I felt bad for taking my son here for his birthday. The food was cold and decent at best, I would have had a better time just making steaks at home. This place use to be a really good spot to visit but recently it has fallen off. They don't even play all of the NFL games, nor do all of the TV work. Regardless if you want to be surrounded by dirty tables, floors, etc you wont mind this but this place really needs to get it together. The waitress informed me that the staff is comprised of younger kids who dont take the job seriously. read more

Cheddar's Scratch Kitchen - Dirty floors - American Near Me - Harker Heights, Texas

Went to the restaurant to eat and had 2 to go order plates. I ordered all three times the 7 ounce steak and I gotta tell you that 7 ounce steak looks like a 2 ounce steak. The To Go plate is the saddest To Go plate I have ever seen, they barely give you any rice maybe less than 1/3 serving it's pathetic and a little bit of broccoli and that plate is like $15-$16. I use to love cheddars but why go somewhere that serves you less food at the restaurant and especially TO GO and pay $15. NOT WORTH IT. I definitely won't be going back and I already instructed my kids never to order from there ever again. read more

Good food and good service I got the chicken tenders and 2 sides of fries and it was good and there ranch was good and this was my first time but my mom was saying that I went here when I was a baby and I really don't know if that's true but I love the chicken and I don't know why there are a lot of hate reviews I think it's because a lot of Karen's were making reviews but the only thing Wong is that they were having my family of 4 wait even though there were clean tables available and no one was going to the clean tables read more

I visited Cheddar's for a 74th birthday dinner with my family today, and what should have been a simple celebration became a completely unacceptable experience. Our server referred to my cousin as "Pookie," which is not only unprofessional, but also tied to negative stereotypes -- including a well-known drug-addicted movie character. That is not her name, not a term of endearment, and certainly not appropriate for a professional environment. Being addressed like that in public was offensive, disrespectful, and beyond inappropriate. When we informed Manager Rebecca, things only went downhill. She offered to comp the meal, but the problem was never financial. It was about basic respect and proper handling of a serious concern. She assured us she would "take care of it," yet we watched the same server continue serving other guests as if nothing happened. Instead of demonstrating leadership, she switched our server and chose to send an African American server to our African American table. That decision felt stereotypical, tone-deaf, and created even more discomfort. When I got home, I called to get the server's name for my review. Suddenly, no one seemed to know who I was referring to. I asked for Rebecca, and she refused to come to the phone -- even after THREE call attempts. I spoke with Mia and Dearius and could never get the manager on the phone. At that point, it was obvious she never intended to address the situation. She simply said whatever she needed to in the moment to quiet the issue. There was never an apology from the server!! Let me add cold food and orders were mixed up. That really let us know it probably would not be addressed. A birthday dinner should never end with this level of disrespect and frustration. I will be emailing corporate, because the way this was handled -- and then ignored -- is unacceptable and unprofessional. Cheddar's needs serious training on cultural awareness, customer respect, and accountability. read more

The Car-side service at this location is more than horrible. The food is usually good, however, I told myself I was going to stop leaving a tip when paying for car side online because of the times I arrived and had to go inside to get my food. Today was no exception. I arrived, checked in, and waited outside for more than 15 min before finally going inside to get my food. Needless to say, I was frustrated because the lunch rush was clearly over and no one, besides me, was waiting for food. I became more frustrated when I walked on the register and the server was standing there with my food on the counter getting cold. She handed me my food and apologized saying she had gotten busy. I asked to speak to the manager and of course she made an excuse for the server and said she (the manager) should have come over to help her. My question is "with what, holding up the counter?" Terrible service. That is all read more

04/13/2025 I went to the restaurant on this date with my family. It was one of the worst dining experiences I've ever had in my life. The service was utterly abysmal. The food came out cold, lukewarm at best. My steak had sat so long, it cooked beyond what had been ordered. Everyone except two people at the table were disappointed with their meals. The tea wasn't sweet. We had to get the manager to place an order, and another server who was cleaning to place an order for dessert. Our server treated us like we were a plague. It was really disappointing. I don't know if I will be back. Edit to add: the drink order took forever, it wasn't correct. We also didn't get the croissants until at the end of our meal, at which time we simply requested them to go. It took over 5 minutes when requested for a lemonade refill, delaying us from getting out of the restaurant. No one else got a refill with their dinner. read more

I've eaten here a few times, and while not spectacular in the area of service, it was an enjoyable experience each time. Until Jan 19, 2025. Got there around 4pm, not too busy. Was 5-6 minutes before I received my ice tea from when I ordered it. Finally ordered my country fried steak 5-6 minutes later. It took 35 minutes to get my food. All the while I need a refill, but the co bartender or whatever is conversing with other employees and watching the NFL playoff game instead of serving guests. So, I ate my red beans and rice, mashed potatoes, and half my country fried steak and then began the process of trying to get my ticket and check out. The gentlemen who did refill my drink and process my payment did the best he could, as the evening rush came in and the other guy who never did anything finally disappeared. Overall just a horrible experience. No tip, as the service did not warrant it. read more

While waiting a staff member yelled at the hostess there were tables in the bar area. She took us there and a server did not come to us but went to the people who checked in two people behind us. We never saw a server. I see why it's a 2.9 rating. The hostess was apologetic when we walked out but that was it. No photos because we didn't stay. read more

I order from Cheddars quite often. Several times Our order has been wrong and I let it go but this time on 29 April 2026 I ordered salmon with shrimp and the white fish I also ordered a side of rice and a side of coleslaw. What I received was Salmon with no shrimp and two side orders of coleslaw. My husband wanted his Shrimp that day. and I wanted my side order of rice so we called to Cheddars was put on hold. Several people picked up the phone at different times and we retold the incident to them and each one said that they would get the manager we stayed on hold for about 30 to 40 minutes and then someone hung up the phone. We ate what we had and then we decided to drive back to Cheddars when we got there the manager asked us did we call and we said yes, but we was put on hold And after 30 to 40 minutes someone hung the phone up. They did offer to give us the shrimp and a side of rice. I just feel like something else should've been done She could have offered us a dinner voucher, they could've offered us a drink while we wait for them to prepare the missing food. they could have discounted our meal. But no consideration was made to the fact that we had to drive back to the store and pick up food that was missing. I'm not looking for anything for free as I said this happens quite often and this time I want to speak about it and I just feel like if someone has to get in the car and drive back to the Restaurant there should be some kind of compensation for that. read more

Fabulous service! I ordered the chicken fried chicken, mashed potatoes, and steamed broccoli. Everything tasted wonderful. The croissants brought out upon arrival to my table were so tasty. Highly recommend this Cheddar's location. read more

Cheddar's Scratch Kitchen - Croissants - American Near Me - Harker Heights, Texas

This particular location was shut down for awhile due to damage from the storm earlier in the year. Glad they've since reopened. We're trying to start a new tradition so the family and I went here for Christmas Eve dinner, something that we all like and is reasonably priced. Considering the time of day, I'm surprised there wasn't a wait. We were immediately seated and our waiter was very friendly and attentive starting us off with the best buttered croissants! I always want to try something new whenever going to Cheddars but somehow I seem to always get the Bourbon glazed salmon with a Caesar salad and baked potato. It is to die for! The glaze adds the right amount of sweetness (if you love sweet) to it and the salmon was baked perfectly, nice and flaky. I also decided to order the pain killer. Be careful with this one, it's only limit two per customer! This location is located near the Market Heights shopping area so if you need to walk off the delicious meal, there's plenty of stores near by! read more

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This was only the second time having Cheddar's ever and I'm hooked! I placed an online order this time and everything was packaged perfectly and labeled. All condiments were there and my order was accurate which is rare these days!the prices are very fair and the employees were friendly! I was also extremely impressed with the buffalo chicken wrap as it had a good amount of chicken and wasn't mostly empty again as you get at other places these days. This was such a breath of fresh air to find both my order being accurate, and the quality of the food being great as so many restaurants skimp out. I will definitely be back very soon, probably this weekend even! read more

Cheddar's Scratch Kitchen - Delicious croissants - American Near Me - Harker Heights, Texas

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Went for my first time ever today, host was amazing.waited in line for a table to have never been served! called our server multiple times on the tablet and she/he never came so i got up and left after 27 minutes SMH read more

I took my daughter and granddaughter to lunch, which was just standard, nothing exciting. I saw the PainKiller (PK) pictured on the menu and asked for one, alcohol free (because of current medications). It would be great to have a fruity drink vs. the normal tea, soda, or water. I told her 3 times, no alcohol; she stated she would make sure each time. It would be a fun virgin juice treat. Again, the waitress stated it would be alcohol free. This was ordered at the very beginning of the meal. I got it of the way through the meal. Took a long drink, and it was nothing but alcohol!! I sat it aside. Told her to take it away & why when she came back, and she said she didn't hear me say alcohol free??? My daughter quickly stated, "Oh yes, she did, and multiple times." My daughter, a server once upon a time, mentioned she, the waitress, seemed disengaged while writing and automatically just wrote items down without paying attention to the conversation. I stopped going to Cheddar's 20 years ago . The staff back then were fabulous, 100% committed to making Cheddar's and great dining experience, but to the food was another experience going from 95% fabulous to 40% poorly made, poorly tasting The food was the same, and the staff experience has drastically diminished. Other than doing a mediocre job right when a food establishment just opened its doors at 1100am, it is not an excuse to not be disengaged from doing what person's are paid to do. I totally understand that life happens, people make mistakes... I am just grateful I am not allergic to any items. Otherwise, it could have ended up in a bad situation. And there were fruit (sink) flies everywhere, annoying little critters. This place could use a good scrubbing in addition to better food and service. It will be another 20 years before I go there again, God willing. read more

Food was decent, but our server Tony gave us one of the worst serving experiences I've ever had. There was a miscommunication about something that we ordered and when I called him over to explain, he was very much like "what do you mean, it's this" and when I asked him to clarify he had a "duh" attitude like of course I don't know, please instead of acting I'm like dumb for not knowing, explain it to me. It was a $3 appetizer I don't mind paying for it, but when you treat me like I'm dumb for not knowing, that's when I do mine. Instead of fighting with your customers who just want an explanation, please just explain it to us nicely. The redeeming q point of this is the manager later came by and talked to us so I appreciate that. Felt very disrespected. read more

Fresh food. Croissants that come with meals are delicious. Servers are generally very friendly. With only the occasional mishap, each visit has gone well. Yesterday we ordered fish and chips to go from their lunch special menu. 3 large pieces of fish! Delicious, crispy breading and a very tasty tartar sauce made this a perfect choice. read more

We usually enjoy eating at this restaurant and get good quality food & service. However, yesterday was a disappointment. I ordered the meatloaf, mashed potatoes and baby carrots. The meatloaf was actually burnt underneath and alongside the sides. The baby carrots were luke warm at best. My wife ordered the buffalo chicken wraps, again it was luke warm at best. Maybe just an off day! read more

I went here for the first time in two years. From the amazing ladies in the front to the waiter it was a great experience. The food was fresh and tasty. My favorite as the queso with beef. The young lady in the front with glasses and a ponytail was so welcoming to me and others. I will be back. read more

Looking for a sweet, light, and fluffy croissant then come here! The croissants here are always fresh and very yummy. The buffalo shrimp is a good thing to grab for an appetizer. One thing I have noticed is that my salmon whether its the 5oz or 8oz the proportion is not a good size. I always het the bourbon glazed salmon by the way which is sweet and flavorful. Another issue I have at this location is the teaspoon of rice they place under the salmon.. it's barely a cup of rice to be honest. Even though you can choose two other sides I still feel that a bed of rice should in fact be a bed of rice and not a pallet. The broccoli cheddar rice is always amazing and my green beans were overcooked this time :-(. Overall good meal though. read more

Cheddar's Scratch Kitchen - Buffalo Beer-Battered Shrimp - American Near Me - Harker Heights, Texas

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I ordered the Shrimp platter and let me tell you it was horrible. The beer battered shrimp had no flavor and the shrimp was over cooked. The sweet baby carrots was awful, no flavor. The red beans and rice was better. The service was was ok and the ambiance was dull looking. The restaurant needs a remodeling. I do not recommend eating here. read more

Our server Brianna was great! She offered amazing service. This was our first time here & we will be back. Portions are amazing and food tasted great. Also a pretty nice place to dine as well. Not too chaotic or anything. Just felt chill and a good family dinner read more

Cheddar's Scratch Kitchen - Amazing - American Near Me - Harker Heights, Texas

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came here for my friends birthday cause she wanted to celebrate it over dinner. our server was nice but didn't check in us, the croissants took forever and came out undercooked. they came after our food was served. the salmon, mashed potatoes and broccoli was cold & the spagetti lasagna hybrid was dry and burnt. presentation was good but the food was gross. would never recommend to anybody. read more

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The fish and chips were horrible. I could tell everything on my plate was from the day before. Cold and hard. Very disappointed

The prices are great the food is outstanding the staff knows how to take care of his customers I recommend it to everybody 110%

First time eating at this restaurant and will be the last. Service was bad. Our waitress was a ghost, from empty drinks, no napkins and questions about the food. She was no where in sight. Now the food. There were 4 of us, 2 of us ordered salads and 2 of us ordered chicken fried steak. The salads were said to be good but both CFS's were not cooked through. The batter was still doughy and the steak texture was like mush. So we sent it back and the waitress asked if we wanted to order something else, we said "yes". She gave us menus and poof, she was a ghost again. By the time she came back, the other two had been finished their salads. So we just sat there with menus watching them finish their salads as they felt bad that we had nothing to eat. One of the worst experiences I've ever had at a restaurant. I do not recommend this place. Greatly disappointed. read more

I honestly don't understand some of the terrible reviews... like what? We've been here a few times and it's always good. This particular trip was last night. Not only was the restaurant clean and comfortable, the food tasted wonderful and the service could not have been better. It was my daughter's sweet 16 birthday dinner. She ordered a steak and it was cooked perfectly. Our apps were fantastic. All the food was hot, flavorful and juicy!! Our waiter Francis was kind and attentive from the moment he greeted us. Quickly moving us to a different table per our request without making us feel like a bother. He was so friendly, quick, inquisitive and super thoughtful with the birthday dessert. He was outstanding. Another waitress her name was Lola, she was incredible as well. She was not even our server but she made a trip to our table just to give my grand baby some stickers. She made us laugh, she was super friendly and kept us in smiles while we waited for Francis to get the dessert ready. They made a good team. What a great night! We will keep coming back! read more

The staff were friendly we weren't sitting long before our waiter assisted us once we received our food everything was looking delicious except I didn't care too much for the ribs they had too much fat on them the broccoli casserole was delicious and the drink was on point (pain killer is what it's called) overall i will give them another chance I'll just order something different and see how that goes read more

Cheddar's Scratch Kitchen - 1/2 slab of ribs, broccoli casserole and loaded baked potato. - American Near Me - Harker Heights, Texas

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Do not eat there!! My whole family got food poisoning tonight on top of the service being horrible, rude and messing up the order multiple times. One star is even too much. Absolutely disgusting! read more

Food was decent. Service was really good. And the restaurant setting was one of the best for a quiet lunch. Has a relaxed and mature setting. read more

Cheddar's Scratch Kitchen - Herb Roasted Chicken, Broccoli Cheese Casserole, Red Beans & Rice - American Near Me - Harker Heights, Texas

I am usually a frequent flyer just for the croissant rolls but this evening I ordered a pan and ended up throwing the pan away. They were horrible. They were burnt and not edible a conplete waste of money. I know it was a little later in the evening but people are still paying and expect the quality to still be there. read more

i went on friday and let me say, food was good yeah but service was outstanding. first walked in and the host (a hispanic looking girl with glasses) was so so nice!!! read more

Service was pretty bad today. Took three waiters to get us silverware, no bread for the entire hour we waited and the sides were so bland today. Just throw the entire crew away. This is the first time service was horrible. read more

Cheddars loses for a bit and reopened a few months back. I have not been since then. I have had a few drinks which were good. Not great but good. Pina colada was weak. But they did fix it so it needed up being delicious. I've had the Montycristo and a steak dinner all very good. There salads are delicious and very big. I couldn't eat the whole thing. The steak dinner my boyfriend had he said was very good. They didn't tell him the fries were automatically sweet potato fries or he would have switched them out. We had a new waiter and he did very well. Very attentive and good personality for the the service industry. Very sweet. All in all the experience was a nice one. I'd go back. read more

Took 25 mins from sitting down for anyone to actually talk to the table I was at with my friends. Waitress never brought the table water even after asking for it. The cold was cold when served, we sent it back because the batter shrimp was also slimy and tasted uncooked. We also asked to talk to the manger about our experience. He never came to our table. Waste of time and money. Just go ANYWHERE else The bread was the only thing that was served fresh read more

Cheddar's Scratch Kitchen - Honey butter bread - American Near Me - Harker Heights, Texas

Been here many time but have to say this. They have doubled charged my credit card 2x so I only pay cash here. Staff is ok but I now don't eat inside just do take out. Food is very delicious. Love the potato soup and chicken pot pie.. everything is cook great and seasoned well. read more