Dave was incredible during our service tonight. It's been a long, long time since I have had such a friendly, efficient experience in a restaurant anywhere . Dave deserves a raise and then some . And on a personal note , thanks Dave and I really don't say that to all the waiters haha. read more

This was my first time and I'm on the fence about returning. The food was "meh", service was subpar..however the atmosphere was inviting. At least the time of the day I arrived, which was 2:30. It wasn't crowded at all, ample parking and plenty of seating at the bar or in the actual restaurant. I ordered the following: Santa Fe spinach dip: 5/10 : not enough dip to chip ratio, way more chips. The overall flavor profile was just mediocre. I never received the salsa that the menu stated comes with it. The overall dip could have used more seasoning Veggie plate: 8/10: I had the loaded baked potato (note if you want bacon there is an up charge), broccoli and carrots. The carrots were delicious! Sweet and savory. My broccoli was cooked to perfection, however it lacked seasoning. The baked potato was a nice portion, however it again lacked seasoning . I also ordered a Texas margarita: 7/10: I've had better but it wasn't a horrible drink. Our waitress wasn't attentive at all! She only came to check on us once called (using the call server option from our table) I initially asked for lemonade, then water, then my margarita. Was only given ONE straw. Although it felt like she did the best she could, I was still underwhelmed with the entire experience Would I go back, possibly but I would definitely sit at the bar. read more

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Cheddars, Cheddars, Cheddars...where do I start?! I never had a bad experience when I come here. I hadn't been in a while so I was definitely looking forward this visit. First up, is the Honey Butter Croissants . IYKYK and if you don't know, RUN to get you some. They are sooooo good. Warm, Flaky, Sweet and Buttery! Next, I had the Sirlon Steak and Ribs with the broccoli casserole and a loaded baked potatoes. The steak MOUTH WATERING. Ribs- FALL OFF THE BONE! The drinks never fail me so I'm not even going to elaborate but make sure you get one! Until next review, Follow me on IG @letseatwithkj P.S. if you go to the one in Brandywine, MD ask for Kayla! She was the best waitress I've had in a very long time. If I could take her to every restaurant I go to, to be my personal waitress I would. read more

Cheddar's Scratch Kitchen - Top Sirloin Steak & Ribs Broccoli Cheese Casserole Loaded Baked Potato - Comfort Food Near Me - Brandywine, Maryland

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If you don't want fast food but food fast, this is the place to be. Their hamburgers are delicious and seasoned. The salmon is also good. The prices were very reasonable. Cheaper than a fast food restaurant and tastes much better. Oh. Stay away from the honey butter croissants.....they will take you down a rabbit hole of bread bliss. Lol. Enjoy. read more

The staff was nice but the food is making me unwell. Not exactly sick sick but steady indigestion. Besides that it didn't taste very good in the first place. I hate to waste food so I finished my plate but my girl (wisely) only ate about 1/4 of her food because it tasted bad. read more

My Daughter and I were out and about looking at baby things(she is due in April and my Daughter in Law is due in December). We decided to check out Cheddar's as we were nearby and my Daughter said she was hungry. The atmosphere was laid back and relaxed and not busy at 1 in the afternoon. We were able to be seated right away. I ordered the Key West Chicken and Shrimp with broccoli casserole and green beans and my drink of choice, club soda. My Daughter ordered the Country Fried Chicken with red beans and rice and green beans and her drink of choice was Mango Tea. The Waiter was pleasant and efficient and our food came out fast. Honestly, I was surprised at how good everything tasted! My food was seasoned the way I like it and the proportions were large so we had some to take home for a second meal. My Daughter felt the same and she is a picky eater. Okay Cheddar's! I see you! What a wonderful surprise. I saw a Monte Christo sandwich on their menu and my Husband loves those sandwiches. I will definitely have to come back and bring him along. read more

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I was not expecting this level of service at all as it is known that different establishments tend to not be the friendliest or most professional in the DMV area. I arrived with a request for a party of 11. We were seated in 5 minutes after 95% of my party arrived. The hostess was friendly. After being seated, the waitress Stacy was more than awesome. Not only was she fun and inviting, but very friendly and helpful when it came to ordering for my large party. We had a birthday in the party and she was sure to give the "birthday boy" a special time. She even sent him home with a special treat at the end of our meal. Everyone loved her. The food was excellent. I have ordered from Cheddars- to go/pick up a few times and it was just "okay". Today's service exceeded all previous experiences with this particular restaurant. The food was amazing and my drink was tasty and strong. I'm grateful! I did not get photos of today's food as I was famished :) read more

Starting off with homemade (everything is here) croissants, glazed with white icing, you can't really go wrong. Be patient--after all, it is made from scratch, but you won't be disappointed. I don't think they had many specialty menu (I need gluten and soy free) options, but others enjoyed ribs and chicken fingers. It's rare to find a chain restaurant that cooks everything onsite, so kudos to the Scratch Kitchen. read more

DO NOT EAT HERE!!!!! New management same piss poor service. I ordered food through the website. I picked it up and when I got home found I was missing 4 things. I called and they said it would be ready when I got there. I got there and 2 things were ready. They didnt have the dessert toppings at all and made me pay for the item the website didnt order. No apologies, no, hey here's a discount, no cares given at all by anyone. I don't know but maybe the overwhelming smell of weed as I entered the door had something to do with why my food was wrong or why they just don't give a shit about customers. read more

I just had a quick lunch with my teenage son and Me'Kayla was our server. The service was really nice. I hadn't been to Cheddars in years, so I didn't know if I how be able to get in and out in an hour. Our server was great, she got us in and out with 10 minutes to spare. read more

I visited one in Texas on vacation from Cali, saw there was one close so had to come. Sat at the bar and ordered a Painkiller. Niko was the bartender and he was great. I could see all the locals came here to visit him. He gave great recommendations on places to check out, too bad I'm tomorrow. My drink and croissants were great! read more

It is what it is. You can sometimes get a good drink but food is another story. The wait staff is usually pretty kewl. read more

Cheddars is one of my Fav places to dine when I am in the Brandywine area. It's great for gatherings with family and friends or even a nice date night spot. I've tried almost everything on the Menu. Everything is AWESOMESAUCE. Oh and my Fav drink is the "Painkiller" - watch-out it's a creeper lol **Tip- There is normally a wait time 30-45 mins depending on what time you arrive** read more

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The staff and accommodations are always well received. The food is something that could be worked on, The drinks are pretty good! Everyone loves the croissants read more

Typical neighborhood bar with semi upscale menu. Sat at the bar and really enjoyed Nicos attention to detail. He was very attentive and made great drinks. We decided on Buffalo shrimp (which needed more Buffalo sauce) and drinks. - oh and couldn't reset the honey butter croissants read more

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Wife and I were meeting some friends from out of town for dinner here at cheddars, we we seated rite away the hostess was very friendly. Our server Trevon J nogreeted us at the table took our drink order 2 margaritas 1 frozen a beer and another mix drink, came back with 2 waters left returned with 2 waters. Few minutes later returned with 2 regular margaritas we told him one was supposed to be frozen he left returned with the other two drinks. He finally returned with the last drink. He then took our food order, we got 4 meals 3 salads 1 with ranch 1 blue cheese and the other with honey mustard, he returned with 2 salads one with the wrong dressing and left we thought he was going to get the 3rd one, well he never came back we pushed the waiter button on the screen and asked other servers for him. He finally showed up with our dinners smelling of pot he tried to cover it up with perfume and mints. It didn't works, he turned the light off put our dinners in the middle of the table and we had to sort out our own food. Never asked what we needed, he should have never been a server I don't know how the manager lets employees smoke pit during work hours. We finally got everything after multiple trips carrying one thing at a time, we were there for 2 1/2 hours he walked by our table 2 times never stopped just said need anything. The other 2 table next to us the server for them was excellent always at the table Travon has a lot to learn, I didn't pay the friends we met did and she said she was leaving 5%. We won't be making a trip back here if this is the service they provide and we get the food when the server is done getting high. read more

I would give a 5 star for the food. Therefore this review is based on service at this location. The reviewers were correct. Poor and unattentive service. Angelina could smile more to get through her day. She seemed to select her tables. Either way, as a former hospitality employee I sure do treat my servers well. And sorry girlfriend, you would be someone that needs to go. She didnt offer refills, forgot some items, and even hinted for my party to leave. Didn't even ask if we're interested in dessert. Mind you, we were a quiet group. If you're looking for good service, don't dine here. Maybe do take out or find a new dining spot. Also the owner needs to be more involved and making sure the restaurant is meeting the service needs. Be more present. Never come back. read more

The food looked good but that's all I can say about this trip we ordered white fish green beans and corn and I ordered the rib eye red beans and rice with Cole slaw the sides were delicious and well cooked and the steak was cooked exactly like I wanted it in appearance ONLY it was so tough the knife wouldn't cut it and that's no exaggeration truly 1/4 of the steak was gristle and even small bites were difficult to chew normally when it comes to beef I devour it but this steak was an unchewable disaster it had beautiful crust and was seared perfectly but not being able to chew it kinda took the taste right outta my mouth truly learned my lesson about where to order steak by the way the server was attentive and on time with every thing even when we asked her to wipe the sticky table down read more

Ok, so here's the deal. The good things were: I went on Friday evening at 6p and there was no wait. Very large establishment and the host and hostess were friendly. My waiter, Garrett was also very good and friendly. The ambiance was relaxing and staff was attentive. Four stars because the bathroom was terrible. The Honey Butter Croissants and Wisconsin cheese bites are awesome. I ordered the Caesar Salad and the Monte Cristo. The Caesar salad was the bomb, but the Monte Cristo, eh I've had better. There was very little meat once I started to bite into it and it was a bit more bread that was not needed considering the meat 2 bread ratio. I also had the Texas Sweet Tea and hunty and that was good. I'd never had Firefly SweetTea vodka. If you like sweet, this would be a good alcoholic selection. As for the major bad thing, the ladies restroom! It was terrible not clean at all and there was no hand soap in the dispenser and the dispenser was sitting on the counter so I had to poor the very little soap I saw in the dispenser in my hand. Please replace the dispenser, keep hand soap in it, and install it on the wall! Needless to say I did speak to the manager about it. Will I go back, yes, bcuz I like the overall experience and hopefully, by the time I go back they will have a new soap dispenser on the wall in the restroom and it will be clean. Plus I would like to try some of the other items on the menu. read more

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Three stars because of portion sizes but this place needs to be revamped. It's filthy. The window sills are coated in dirt and dust. I received a hair with my carrots so I'm annoyed. Someone who dined with me rated the 14oz steak at 3/5 but the price makes it worth it if you're hungry. Service was ok, seemed like we weren't being listened to. read more

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Only so much you can expect from this place. I went around 10 pm on a Saturday and the wait wasn't long at all. The drinks aren't all that strong, I got an island tiki, my boyfriend got the sweat tea twist. Plus side though: the drinks came fast! They usually take a while. I got the blackened shrimp and salmon over rice with carrots and "seasoned" green beans. The carrots and rice were the best most flavorful things on my plate. The other things weren't bad, just not what I expected. My boyfriend kept saying my fish looked fake. My boyfriend's steak was completely FULL of fat. More than half of it was fat. We know what to expect when we go to Cheddar's because it's not gourmet food, so we weren't that disappointed. Just don't come here with high hopes. It's always a hit or miss. read more

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I had a great time with friends. Cheddar's is a nice place to bring family and friends to. The staff was attentive to the adult table and the kids table. Alex did awesome job,The food was cooked perfectly, the portions were just the right amount to finish. No leftovers. I liked the salmon and white fish especially the butter croissant with the side of broccoli cheese casserole and french fries. The only thing I didn't enjoy was the signature cocktail drink I should have ordered a regular pina colada instead but I'll definitely go back to try the rest. read more

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The croissants taste like SHIT, they probably sat them out for days and then tossed them in the microwave and gave them to me. That that shit is honestly disrespectful. If i didn't do curbside pick up.. i dead ass would've gotten my money back no cap! yall be safe though read more

Have been wanting to visit this restaurant for at least 3 years! The problem is it's an hour and a 1/2 away from my home. Well, I visited and I'm still kicking myself now that I've been. I've always heard great things about this place, that's why I wanted to go! There has been an obvious change in quality! My family and I visited and brought another family w us. The wait time was 1 hour. Luckily, we identified bar top seating to use and skipped the hour wait !! Great location, beautiful restaurant, spacious and roomy dining areas. Service mediocre to meh, bathroom absolutely filthy and I mean floor filthy! Food, not too good! I ordered the cornmeal white fish and it was borderline disgusting! From the taste of my fried white fish and fries they have not changed the cooking oil in over a week! This place is too busy to serve food cooked in dirty grease! I could tell by the after taste of the fish and fries the oil was old and the presentation was off. The cornmeal, lumpy and tasteless! I did order a side of fried shrimp that was surprisingly good! That's it!! I ordered broccoli w my meal that was obliviously seared in a dirty pan. Our table person ReLia was great, her helper (didn't want to catch her name) was less than enthused to assist our party of 7. Visiting Cheddar's was a long time coming... but I won't be back! I'm taking my company & money elsewhere where there's 100% accuracy on customer service, fresh food and clean bathrooms !! read more

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For the life of me, I cannot say why I came back after the first time here. This was my third visit and it was just as horrible as the first two. First off, the customer service here is horrendous. The servers and bartenders are rude, short and inattentive. Whenever someone suggests to come here, I cringe. I sat at the bar because I figured the service would be faster and the bartender would be in a better mood. Wrong! She had a horrible attitude. The food is decent at best. The only reason I give two stars is because the drinks are usually pretty strong and the honey butter croissants are good. That is all. read more

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While traveling for work recently, my husband had the occasion to stop in this restaurant for a meal. He said he was very pleased. The staff was polite and courteous and very helpful. The restaurant was clean and everything seem to be running efficiently. He always enjoys trying new places when he travels, and he was glad that he found this restaurant and was able to give it a try. If you are in the area and have the occasion to do so, he said he highly recommends you stopping in and grabbing a bite! read more

While in the DC area, my partner, his sister and I came to this establishment located off of Route 5 in Brandywine for dinner. For some of us this is our first time to Cheddar's Scratch Kitchen which is a national restaurant chain known for its savory selection of chicken, burgers, ribs, seafood and more. Being that we were 7 without reservation on Saturday night, I walked in and asked for one around 6pm. Glad we did as the wait was 35-45 minutes. We waited 5 minutes once we were all present before the host called us. Our server was Iman very attentive and courteous. Started out with their complimentary honey butter glazed croissants which was deliciously good and asked for seconds. Skipped appetizers and ordered our entree beginning with Fall-Of-The-Plate full rack of baby ribs, Homemade Chicken Pot Pie, Vegetable Plate, Dijon Chicken & Mushrooms, Top Sirloin Steak & Ribs Combo and Grilled Salmon. We were very pleasantly surprised by the taste, quality and amount of food for the price paid. We can recommend this place. read more

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The food was actually good and fresh for the low price it was. The service was good and the restaurant was nice and clean. I would maybe go back soon read more

I came for lunch after a doctors appointment mainly because I'd eaten here about a month ago with my brother and had an amazing salmon pecan salad. It was so delicious the first time I wanted to see if it could be replicated. The establishment was clean, the hostess was very sweet and attentive, as was the waiter as soon as I was seated. Major points there. When the waiter approached the table, Croissant rolls covered with a honey butter sauce were served immediately. I ordered my salad, coffee and a side of broccoli cheese casserole. I wanted to do a veggie platter but two of the 4 sides I wanted (green beans & the red beans and rice are cooked with pork). The coffee was fresh yet strong just the way I like it. The food followed quickly (within 6-7 mins) And I thoroughly enjoyed the broccoli cheese casserole. It was cheesy, well seasoned, and the broccoli was tender without being mushy. I'd definitely recommend it. My pecan blacked salmon salad was served without the pecans but no worries, my server quickly got me some. Unfortunately, while the salmon was cooked to a great temp and still moist, it completely lacked flavor. I asked the waiter before even touching it if he was certain it was blackened and he said definitely. Well, if this was the chef's attempt at blackening salmon, he/she failed miserably. After adding pepper the salmon was still blah, so I asked for old bay or hot sauce, anything to give it flavor. He came back with the actual blackening seasoning and BAM!!! That's the flavor I was looking for from my first experience! It helped tremendously BUT adding the seasoning on top of already grilled salmon was a far cry from it being prepared properly the first time. I couldn't enjoy the salmon so ate around it. Side note on the Honey Mustard Dressing - it's really good but tastes like there is is hearty amount of horseradish added. Maybe my taste buds are deceiving me but I don't think so. Either way, I liked it because it helped elevate the flavor of an otherwise basic salad. Oh well, better luck next time I guess. Looking at the menu I'm tempted to try their Cheddar's Legendary Monster Cookie (Choc chip cookie baked to order with vanilla bean ice cream, hot fudge, whipped cream, chopped nuts), but the server never returned so I paid out on the pad and left. Rating should be a 2.5 to a 3. read more

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Not a great choice for a meal. They have really good buttered croissants. Unfortunately, nothing on the menu is great. The chicken tenders weren't cooked completely. My Caesar salad was drenched in dressing. I've been there many times (not because I chose it) and it's always subpar. read more

Due to Covid guidelines and restrictions, we had to check in and wait in our car until we were called to sit in. No biggie especially since time went by quick and we were seated before you know it. Beautiful atmosphere with even a huge fish tank of tropical looking fish. Our waiter greeted us with care and was prompt to serving us. Great attitude and professionalism along with a good sense of humor. Omg! The drink I chose was called the painkiller since it looked pretty and tasty. Wow! My drink actually looked like the picture and even better in person. The taste, indescribable but beyond amazing and a must get in the very near future. It was like a pineapple colada but with a twist, best drink I've had this year by far. The food was great too and for $1.99 you can add shrimp , what a steal and not no baby tiny shrimps either. Prior to serving your food, they give you 2 croissants that's drizzled with a sweet butter or cream, mmmmmm yummy! Servings overall are great and pricing along with amazing service! The only thing I can honestly say I wish they had more options and possibly fried shrimp but other than that, this place is unique and warming! Definitely, a return trip is needed! read more

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Been a while since I've actually been but I do remember that the honey bread is amazing . I did have to place an order yesterday and even though my wait on the phone wasn't that bad it could have been better . On another not the food here is always spot on I'd surely recommend it . read more

Love it here. Everything is good Very good prices: drinks are good... not that long of a drive

My wife and I almost passed on eating here based on the previous reviews, I'm glad we didn't. The building is very well kept and clean, very comfortable, and inviting. We were seated immediately, and our sever was very prompt and pleasant, and the manager came by to ask how our experience ways going. The food was out extremely fast, and everything was great quality, and very well prepared. Our drinks were refilled before they were close to empty and the young lady thought of everything we needed before we asked for it. Have you ever ordered a nice steak and had to wait 15 minutes for steak sauce? This is the first time I have ever had the steak sauce before the steak came out so when it hit table I was ready to eat! If you have ever tried to eat in this area on a Friday night you know it's challenging to get good food and good service. Well done, thanks for a great evening! read more

I don't like giving 1- reviews however, this visit warrants it. Arrived at 11:30am on a Saturday. Restaurant a tad busy with a 20-min wait time for main seating and the bar being fairly empty. Into the bar area I enter. Bar top had seven customers with a few empty seats. Didn't want to be crowded so checked out the four high tops. First wobbled a lot. Second wobbled some and enough I know my bier would spill. Third barely wobbled and fourth wobbled as much as the first. So chose the third high top. A pet peeve of mine is wobbly tables; why can't management fix them. I mean, who wants to eat at a table where your entree slides off into your lap? One server in bar and the bartender. Server had two four-top booths at same time I sat. I know I've a small wait. Bartender standing and conversing with customers at bar. She knows I'm at the high-top, alone, and she knows the server will be awhile. Eleven minutes in and the bartender finally brings me a menu and informs me my server with be with me shortly. Duh ... Knew that. How about helping and getting my drink order. Help your server out! She walked away. About four or five minutes later a new server who had just come on duty stopped at table. Gave my order and bier selection. Eight mins later the new server has brought sodas to two of her tables and I'm with no Bier. Have been watching bartender and she's made three drinks in that time and hasn't put up a bier yet. I'm wondering if the bier order was put in. Bartender leaves bar area and returns after about three-four minutes with a bottle six-pack of the bier I ordered. Places six-pack on counter, pulls one bottle, opens it, places it at pick up area. As she turns she looks at me then around room for my server. She knows it's for me and I'm eight steps away. Why can't she just bring it to me? I'm semi-timing this and twelve plus mins go by. Bier still on counter and I'm at about 20 or 22 minutes since ordering. Food runner arrives with order and notices I have no silverware. She goes, gets, and provides to me. I take photos of plate and the server arrives. Notices no bier, turns to look at bar, sees the lonely bier and goes to get it. Let me remind you it's now been sitting on the counter, opened for about 14 minutes. Remember the six-pack I mentioned earlier ... guess where it's at? Yes, still on the countertop where the bartender placed it ... all five remaining bottles getting just as warm as my one opened one. I mentioned to the server the bier has been sitting awhile and would like a frosted glass. She returns with a glass which isn't frosted but is colder than my bier. I ask, "is this the coldest the bartender had?" She said it was only recently put in freezer and it was the coldest they had. Frustrating ... I had ordered the Lemon Pepper Chicken with broccoli cheddar casserole and Cole slaw. The broccoli cheddar casserole was luke-warm, at best. The Cole slaw was cold and tasted pretty good ... however the Chicken ... I was served two boobs. Each grilled hard, was very dry and had barely been warmed on the grill top. Both chicken pieces had been cooked hours before or were left over from the Friday evening rush. I waited close to 28-minutes for cold, dry, tough, chicken and somehow the kitchen staff expects the customer to eat it. Asked server for a manager. She asked to help resolve issue but in my opinion this needed a managers touch. I ate the broccoli cheddar casserole and 1/2 of one chicken. Manager arrived. Provided my complaint and provided him the second chicken. He said the chicken is made to order and it couldn't be that bad as I was already eating one. I said there was no way either boob was made to order and both were cold and very dried out. His demeanor and the way he spoke to me said he didn't care in the least if I liked the food or not. He indicated he'd take 1/2 off the entree as I had already started eating. I'm shocked . I'm mad. And it took all my willpower to not make a scene. Based on this experience, If this was my first visit with a Cheddar's Scratch kitchen I'd never set foot in one again and I'd tell everyone I knew to stay clear. But I've been to this company's restaurants in Florida, many times. I know their food is good and better than what was served me. But I do say to all, beware the Cheddar's Scratch kitchen in Brandywine/Waldorf! read more

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Cheddars use to have great food but they got rid of so many good items. I bought a meal today that was absolutely horrible. Specifically, it was the country fried chicken with white Gravy, seasoned rice and greenbeans. The steak tasted like chicken, the Gravy was completely watery and tasteless, the seasoned rice was gooey and tasteless and the greenbeans were hard. I through the meal in the trash were it belonged, wasted money and had no dinner. read more

I have great experiences recently at Cheddars. They have a variety of choices and the portions are large. Everything I've had was really good. We usually go on weekdays, when it's not as crowded. The atmosphere is nice. read more

First impression... calm atmosphere. Then we were handed wet menus. Then we looked at the device on the table, gross . Not only finger prints every where ever, the carrots were tastless and undercooked. My husband had the pork chop with bourbon glaze and grilled onions. Grilled onions were OK. However, there was no real glaze, and overall taste was unremarkable. Strawberry lemonade had way too many big chunks of strawberries. So dinner was a 50/50 split. There is nothing over the top bad except the device on the table. Until I went to the bathroom. Greasy floors, I had to be very careful how I walked. The smell in the hallway leading to the bathroom was of wet dog. In the bathroom itself, it smelled off open sewer. I almost fell trying to sit on a toilet that was super close to the ground. Then I looked to the right and saw under the edge of the stall next to me 2 very dirty plungers. Just disgusting Please, Please, clean your bathroom!!!!!! read more

Cheddar's Scratch Kitchen - Comfort Food Near Me - Brandywine, Maryland

I will NEVER COME BACK. The server was trash. The waiter took forever on the drinks. If you don't have all the items for food or a drink why wouldn't you tell your customers instead of waiting and waiting to bring the items? At least give people a update. Let me change my item or order. Don't just not say anything. We had empty plates & cups other trash on the table the whole time we were eating because the server didn't even attempt to get the items. I had to get up from the table to ask the HOSTESS FOR A FORK BECAUSE THE WAITER NEVER CAME BACK. As a customer I shouldn't have to leave my table to ask the hostess for a fork because the waiter won't even attempt to come check on the table. I could not enjoy the food because I lost my appetite after waiting forever for all the items. That being said I will never come back to this location. If I had the ability to give negative stars then yes I would give this establishment -5 stars. Sorry not sorry but that waiter was unacceptable. If the maximum occupancy was up then I could understand. If the worker would've at least came to the table more and bring refills of water that would've helped. But he didn't he barely helped. Took forever and it just really ruined a first time experience. I hope new customers have a better experience than me but in all honesty unless it's the only restaurant open left in the world I would still rather eat dirt than to deal with horrible customer service. NEVER NEVER AGAIN. And yes I do mean everything I said in this review. Most of my reviews are positive. However this experience needs to be documented so the manager can either talk to the worker or even the whole location as a unit because this service was unacceptable. read more

Jordan Owens- Manager September 6, 2024 Cajun Pasta -&15.99 Takeout- wonderful waitress- Takia Time: approximately 2PM Ordered a Cajun Pasta meal and sauce was very skimpy asked to see a manager. A very disrespectful and rude ( Jordan Owens) showed up as the Cheddar's manager My request was to not be charged for a cup of sauce , which would cost $1.00. Ms. Owens stated that she could see the sauce on the meal , at that point it was obvious that we did not agree. I was perfectly capable of spending the money but the attitude that Ms. Owens brought to the table was one ( I'm not giving you anything). I saw and heard the nastiness in her voice so I stated to her, " so if I want this meal with extra sauce I will have to pay the $1, she agreed. I then refused the meal and she grabbed the plate and walked away. The business is not hers so it became clear she did not care about a loss sale of $16. The meal had to be thrown away and a sale was lost because of the ignorance of one poor manager. I would like to give kudos to the excellent waitress , Takia who tried to make the situation better by apologizing and being what the public wants and needs, great customer service. Takia has the proper attitude for the position. Ms. Owens needs a lesson in diplomacy, while it may have been the original way the meal was prepared, ask yourself is it worth it to lose a customer when so many places are struggling to survive for a cup of sauce.Just a reminder to Ms. Owens, it is just as important how you say something as it is what you say. More training in customer service is needed. I was not trying to take anything from the business, simply trying to have an enjoyable lunch- brunch with my sister. Ticket # 23540 read more