This place is the fking worst. The guy will see you coming and lock the door to go to lunch. The…read moreproblem isnt the employee either, its corporate. They dont give a damn enough to get better/more people. This place fking sucks

Apparently the company gives out loans over the internet and does not verify who is requesting the…read moreloan? And at over 217% interest? DO YOURSELF A FAVOR AND STAY AWAY OR YOU WILL REGRET IT!!!

it was very easy, staff were friendly and knowledgeable. I definitely recommend their servicesread more

i probably won't be going here again. i worked all day 10-7 at the airport. I got here at 7:28 only…read morefor the black young man with the glasses to tell me that he's not accepting anyone. not open the door and tell me but told me THROUGHT the glass door. i mouthed the words "but it says 8" and he continued to shake his head and turn me down. super annoying !

This is my favorite credit union and location! My mom introduced me to this bank nearly 10 years…read moreago, and I can't thank her enough. I secured a low interest rate on my auto loan and loved how easy it was to set up automatic payments straight from my account. The atmosphere here is warm and welcoming, and the staff truly treat you like family. They've celebrated my milestones with me, from paying off my auto loan to opening a CD account for my son. One of the best features is how my debit card helps me save without even thinking about it--every time I swipe, it rounds up my purchases and adds the difference to my round up savings account. The app makes banking a breeze too! I can transfer money, pay bills, and deposit checks all from my phone. Plus, the card controls allow me to easily enable or disable my debit card whenever I need to. I always leave happier after chatting with Maria, Mike, and Fitchie--they're such a joy to see when I walk in!

I had an exceptional experience working with Fitchie Reyes at Provident Credit Union, and I can't…read morerecommend her highly enough. I recently purchased a very rare and highly specialized vehicle--something that doesn't fit neatly into standard lending or valuation models. From the start, Fitchie understood that this wasn't a typical car purchase. She took the time to truly understand the uniqueness of the vehicle, worked through the complexities around valuation, and made a strong internal case to ensure the deal could move forward. What really stood out was her willingness to work outside the usual processes where needed, while still being thorough, professional, and incredibly responsive. She proactively championed my situation, secured the right exceptions, and made what could have been a difficult, frustrating process feel smooth and straightforward. I chose to finance through my credit union intentionally--I wanted to own this vehicle as a long-term investment, not lease it, and I didn't want to pay excessive interest. Provident delivered on all fronts with a phenomenal interest rate, and Fitchie made it possible for me to finally acquire a car I had been searching for over two years. If you have a unique or non-standard financing need and want someone who will actually advocate for you, Fitchie Reyes is outstanding. This is what great member service looks like.

FAST LOAN!! The…read morewhole process was really quick, they put me in contact with a lender and I got the money deposited in my account the next day. Thanks!

USA Web Loan AKA 36monthloans.com AKA 9global.com is a total scam. They call you up saying you…read morehave been "approved" for a $4,000 loan, with 36 payments of $130. If you do the math that means your paying back $4,680 which is roughly 17% interest, expensive yes, but well within reason of credit cards and other unsecured loans like pay day or title loans, so I have no problem with what they are asking for. Here is where the problems began, when I google searched for USA Web Loan, I got nothing good or bad. So called them back and asked for their website and they told me that it was 36monthloans.com - so I do a little digging and according to THEIR website http://www.36monthloans.com/about_us it says and I quote: "THE OPERATOR OF THIS WEB SITE IS NOT A LENDER, does not broker loans to lenders and does not make personal loans or credit decisions. This Web Site does not constitute an offer or solicitation to lend. This site will submit the information you provide to a lender. Providing your information on this Web Site does not guarantee that you will be approved for a personal loan. The operator of this Web Site is not an agent, representative or broker of any lender and does not endorse or charge you for any service or product." RED FLAG #1 So how on earth can THEY tell me I'm approved, when they are not the direct lender and they DO NOT make the final lending decision? They can't. RED FLAG #2 Again, looking through their website I also found out under http://www.36monthloans.com/privacy again on THEIR website and I quote: "36MonthLoans.com is a gateway website owned and operated by 9Global, Inc.Through our website we collect and compile information on behalf of our third party lenders." Then you go to http://www.9global.com/ you learn that the are strictly a lead generation company - which confirms they are not a direct lender and cannot and does not make lending decisions. SO for them to tell potential customers that they are "approved" is a LIE. They are simply a lead generating front end for the lenders they work with on a regular basis. THEY cannot make ANY loan decisions, so for them to tell you that you ARE approved is fraudulent. RED FLAG#3 The Address. When I called USA Web Loan back they gave me this 1001 Bayhill Drive, Suite 209 San Bruno, CA 94066, United States of America And when I go to http://www.9global.com/contact.html I am given the exact same address. So what's the problem? Here is the problem... The Address belongs to Regus. https://www.regus.com/office-space/united-states/california/san-bruno/california-bay-area-san-bruno-san-francisco-airport Who is Regus? They are very well known executive suite company that provides MONTH to MONTH office space to companies and start ups. What does that mean? That they can change addresses at a moments notice, and with a new DBA and a new address, be back in business with NO HISTORY or NO COMPLAINTS!!! RED FLAG#4 They asked me for $150 up front as a "registration fee", again if they are not a direct lender - why am I paying anything up front? Because as LEAD GENERATION company, that is how their revenue is derived! If they are making $150 on every single loan application they submit to lenders, then if the lender turns you down, they already have their money and could care less if you get approved or not. Its in their business interest to submit as many loan applications as possible, it makes sense for them to lie and tell you "you have been approved" so that you send in the necessary documents, therefore they have their fee ($150) and a complete loan application to submit to lenders. Without the documents, they don't have a complete loan application to submit to their lenders; and without the approval lie, they don't have a complete loan package to submit. So again, its in their business interest for them to LIE about an approval, because if you believe your approved - then of course your going to send in the documents they ask for. RED FLAG #5 Complaints. - On ripoff report they have a complaint under a different name https://goo.gl/Py8N9N Not good. SUMMARY - You have someone working for a fly by night company saying your approved when you are not approved. - You have that fly by night company owned by a LEAD GENERATION company - You have a complaint of said fly by night company under a DIFFERENT name. - You have a fly by night company with NO FIXED ADDRESS, renting out a month to month executive suite, where they can easily change their name (again) tomorrow and avoid any responsibly for screwing you over. - You have a fly by night company asking for $150 up front. This is a scam. Period. Run and Run Fast.

A special shout out to the amazing Susan Schulba. I just joined and she exceeded my expectations…read morewith my vehicle refinance. I applied, and less than 24 hours later my new membership was established and my auto loan funded. I work for a different Credit Union and know how important service is. Based on her service, I will be transferring my main checking account over and making Upward my main financial institution. I would also like to recognize Nancy Romo, who assisted with my new membership opening. I don't think someone could be any nicer and friendly. She gave me helpful tips, let me know what to expect in the near future, and offered to assist my family if they need banking assistance. How thoughtful and considerate. So happy I found this local credit union!

My parents have gone here for years…read more So beyond disappointed with their lax service, disorganization, and lack of attention to detail. Nicolette doesn't know what she is doing and make sure you get the line transferred elsewhere if assisting you. Would never use them again and will be transferring all accounts elsewhere.

Do they need another 1 star review? They sure do…read more I was wondering why there were chairs in the line. First time I have ever seen that. Came on a weekday around noon and there's 6 people waiting in front of me and one teller. If you want to wait 45 mins+ for a transaction for your own bank account then come to this branch. I figured people have complain so they put chairs for people to sit while waiting in line. I was on the chair for 15 mins and gave up as that one teller was still helping that first customer in line. I complain about the ridiculous line to the branch manager Arlene. She says she knows it's a long wait. Ok, so do something about it instead of having customers wait that long for their own bank acct services. 0/5 stars

The banker Han Kim messed up my application despite me verbally confirming the information multiple…read moretimes and showing a copy of the info. I don't know how you can be that incompetent. You have multiple verbal confirmation, a digital and physical print out of the info, and you still enter the data wrong. What happened to double confirming your entries? He called me a few days later asking me to come in because he needed to change it, at first obfuscating his mistake, even pointing fingers at me, before admitting that he miss-input my information. I've worked in this industry before. I know what the system looks like. Mistakes happen, sure, but the attitude is equally important. Han should have came clean immediately on the phone, apologized, and asked if I was available any time this week to come in instead of trying to pressure me to come in immediately regardless of my schedule or obligations. The avg rating you see on Yelp is accurate. Make sure you double check their work because they won't.

The gentleman on Saturday, May 18, 2024, at 9:30 am with the i-pad who assists customers when they…read moreenter the bank is a role model for excellent and compassionate customer service. I was unsure as to whether I had properly logged off the ATM machine. This kind man went outside to the ATM with me and demonstrated why I was already logged off. He also took the time to explain the new security notice on the ATM screen about the importance of shielding your PIN number when you enter it. A 100% stellar employee!

I bank elsewhere. I went in to cash a b of a check since I don't bank they wanted 8.00 to cash it!…read moreWhat terrible service. I advise bank with credit unions Shame on you b of crap. BTW I used use them , I withdrew over 100K and bye bye thieves