Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Bad communication and not enough staff. They forgot to contact us and remind about the swallow…read morecombs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options.

Not a big fan of insurance agents over the years, they are annoying and always selling their…read moreservices I'm not interested in, their normally hounding you down to buy policies and I get so annoyed when it goes from car insurance to the 10 other services they have and so on... however, ERICA... she was definitely a different agent, her professional experience, actions, customer care and communication is superb 100% fantastic. She really kept me up on point and did not over sell anything I was not interested. She listened to what I asked for and delivered. I left the state last year for vacation and my insurance expired and she made sure when I returned to get back on track and kept close contact to make sure my auto insurance was updated. Also when I do talk to her she's always professional and never sounds rushed, fake or rude. Thank you for bearing with me and keeping me insured.

Outstanding service by this great team!…read more Would like to give extra credit to Erika who went the extra mile to find the best auto insurance rate for me, communicated well about the important details, all very timely!

I've been utilizing Farm Insurance for years with Alan Naguit as my agent. We are satisfied with…read morethe services they offered. Alan consistently remembers special days like birthdays and holidays and sends us cards. What a commendable way to treat his customers. Keep up the good work!

I've been with State Farm and with Alan for many years but never had a chance to interact with him…read morepersonally until my move from CA to NV. I always assumed an agent was an agent BUT Alan is a true joy to work with and has made all my projects flawlessly easy and unquestionable in detail and timing! He is ALWAYS available which is unheard of these days. I know his priorities are his clients. I'm very lucky and grateful to have him in my corner!! Anyone would.

When it comes time to process claims, Allstate has a pattern of institutionalized fraud against…read morepolicy holders. Many large, successful class actions evidence adjusters pressured by Allstate to fraudulently modify adjustments. Documented in testimony before US congress. Excerpt: youtube video sLwwPfVpVwA.

Thank you very much Winky. That was one of the best customer service that any insurance agent could…read morepossibly give. Winky provided me with auto insurance quote, and gave me quite affordable premium rate. I'm glad I came here today and met you personally. Thanks for being kind and positive!!

Had to get quick insurance for my project car, and Tania was very helpful! She had me in and out of…read morethe building within the hour and had no issues what so ever getting the proper insurance coverage I needed. Aside from her great hospitality, her work ethic holds a very professional demeanor. Recommend anyone in need to stop by if near the area. Thank you Tania!

They always seem to be on break, both times I went there, the place wasn't open even though it…read moreshould be (as stated on the website). I called customer service but they dropped my call. You should update your hours or post a note in the front to let people know.

I have been Joy's client for almost a decade. Joy and her staff are very prompt to any of my…read moreinsurance policy inquiries. Her team always help me find the best policy that fits my need from all the potential products. I am very satisfied about their services. I like their passion, energy, and deep knowledge in their profession. Therefore, I highly recommend Joy's team! 近十年来，我一直是 Joy 的客户。 Joy 和她的员工对我的任何保单查询都非常及时。她的团队总是帮助我从各种可能性中找到适合我情况的最佳保险策略。我对她们的服务非常满意。我喜欢她们的热情，活力，和深入的专业知识。因此，我强烈推荐Joy的团队！

I can't believe I never wrote a review on our Insurance agent who's been w/us for almost a 2…read moredecades ever since when her office along w/then Emily. Presently Joy Cai w/assistant Grace have been responsive to any of my needs & questions answered promptly. We recently file a claim w/James Ward & they took the patience to make sure everything was covered. No one legitamate buys insurance thinking of using it but when it's needed, u r glad it's there. State Farm & Allstate r no long taking new policies which describes the the status of their institution. I'm glad I stuck w/Farmers when they're most needed b/c we each have our backs. Thanks to Joy, Grace & Jamesi

Former client. shocking lack of professionalism. Missed deadlines, zero followup. 4,5,10 emails…read moreor calls to conduct basic simple business. Take your business elsewhere.

If I could rate this agent with negative 10 stars I would. Cristina and her team are very…read more unprofessional and incompetent. My emails and calls were unanswered. My home insurance and umbrella policy were canceled and I wasn't informed. Please use another agent unless you want to risk losing it all.

On march 18th i went to AAA to renew my membership and Registration I realized that…read more I accidentally lock my keys in my car. I Ask at the front desk if they can call and they said to tell the person at the counter, So as I paid I requested help and was told they don't do that , being a handicapped Veteran blind in my left eye and an amputee.. I walk back to the front welcome Desk.. I ask "can I Please ?? have the number to roadside assistance ..the associate than said. " DON'T YOU HAVE A PHONE!!!"?.. as I felt defeated I went outside into the heat. Knowing my meds were lock in my car. I. Used my phone to take a photo and expand it to get the number. If you want to feel helpless AAA will make you feel hopeless and a bother.. as A Veteran and disabled. How hard would it have been to Call for me or just write the number down on a piece of paper ? I Sat outside in the hot sun. Feeling defeated Knowing I couldn't go back inside after being treated in such a way..

I really like this location a lot. The service is fast, friendly and efficient and the employees…read moreare very helpful. I frequently go here for DMV Services. The speed with which you can get things done makes the membership fee worth it in time saved alone. All that said, in reference to Michael H.'s review, I would strongly recommend against getting insurance with AAA. My father went through something similar getting insurance with AAA. He signed up with them and paid for the insurance and when he got into an accident, he was told that he wasn't covered for whatever happened. ‍ I would further recommend that when you get car insurance, go to an agency where you have a face and a name to deal with should you have any problems. Also ask for a copy of the coverage that you just signed up for to be printed for you. Car Insurance is one time when you DON'T PHONE IT IN.

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

I recently purchased a policy from Farmers through Aaron Thach office. I worked with Catalina…read moreGargollo in the office and she's great! Catalina took the time to answer every single question I raised and captured the answers in emails so we have an audit trail. Throughout, she acted professionally, patiently, and provided excellent customer service surpassing my expectation! A couple times I called the office when there was no one to answer, likely everyone was busy. Shortly after, Aaron himself would call back to follow up which is rare. In summary, I would highly recommend Aaron and his staffs for any future insurance needs. Their level of service is a special among many.

I've never spoken to Gary Tu, but I always receive good service and quick response from Thomas.read more

Very nice service , straight to the point for all the questions I have ! Much better rate than…read moreFarmers ! Glad I found this agent through yelp !