I come here all the time to cash my checks and for my money orders. Staff is very friendly…read moreespecially Lupe the manger always helping above and beyond for her customers. Highly recommend coming here.

Quick and easy place to make a PG&E payment. No line! Easy to find, but not actually in the…read moreShopping Center.

This is the only western Union that I go to. Very efficient…read moreand friendly. The best one in Bay Area.

Great service. Fast and friendly, and I'm so tired of dealing with traditional banks! Thank…read moregoodness there are alternatives. Thanks again!

i probably won't be going here again. i worked all day 10-7 at the airport. I got here at 7:28 only…read morefor the black young man with the glasses to tell me that he's not accepting anyone. not open the door and tell me but told me THROUGHT the glass door. i mouthed the words "but it says 8" and he continued to shake his head and turn me down. super annoying !

it was very easy, staff were friendly and knowledgeable. I definitely recommend their servicesread more

Don't go here!!! They are rude and would not cash my work checks. They told me to go somewhere else…read moreand refused me.

I'm going to have to give this Western Union 1 * if I could give him a negative one I would. I came…read morein here to times to try and get a simple prepaid card and both times I was unable to get it. Two people were working however they said the person that take care of this particular item was not around. Will not be coming back to this location. I was here several years back and had issues with this particular location as well

FAST LOAN!! The…read morewhole process was really quick, they put me in contact with a lender and I got the money deposited in my account the next day. Thanks!

36MonthLoans.com operates a lead generation service, it is not a loan company. If the company…read moredisclosed this it would not be an issue. However, once we applied for a loan we immediately got a "pre-approved" for a loan. We were told that a lender would be in touch with us to gather income verification documents and sign paperwork. This turned out to be patently false. The loan was not pre-approved at all, but rather "pre-qualified." What's more is that we then got three more referrals to other lenders. This means that 36monthloans.com is not a loan company at all, but rather a lead referral site which generates its revenue from "leads" sent to loan companies. The fake pre-approval information is just an enticement to get us to actually do the application and thus generate a payment for 9Global.com, the owner of 36MonthLoans.com. Hope this notice warns other people away from this scam.

Do they need another 1 star review? They sure do…read more I was wondering why there were chairs in the line. First time I have ever seen that. Came on a weekday around noon and there's 6 people waiting in front of me and one teller. If you want to wait 45 mins+ for a transaction for your own bank account then come to this branch. I figured people have complain so they put chairs for people to sit while waiting in line. I was on the chair for 15 mins and gave up as that one teller was still helping that first customer in line. I complain about the ridiculous line to the branch manager Arlene. She says she knows it's a long wait. Ok, so do something about it instead of having customers wait that long for their own bank acct services. 0/5 stars

The banker Han Kim messed up my application despite me verbally confirming the information multiple…read moretimes and showing a copy of the info. I don't know how you can be that incompetent. You have multiple verbal confirmation, a digital and physical print out of the info, and you still enter the data wrong. What happened to double confirming your entries? He called me a few days later asking me to come in because he needed to change it, at first obfuscating his mistake, even pointing fingers at me, before admitting that he miss-input my information. I've worked in this industry before. I know what the system looks like. Mistakes happen, sure, but the attitude is equally important. Han should have came clean immediately on the phone, apologized, and asked if I was available any time this week to come in instead of trying to pressure me to come in immediately regardless of my schedule or obligations. The avg rating you see on Yelp is accurate. Make sure you double check their work because they won't.

They've changed things up this year. You'll have to check in with the front desk before getting…read moreseated instead of standing in line. This way is more organized. There are three rows of seats, can seat for more than 20 people. Cory was super nice and had good customer service. Had a good and short conversation with him when he was helping me.

Rudest triage person (middle-aged white woman wearing glasses - don't know her name) at the…read moreentrance. I walked in looking to do my international drivers permit. She asked "what's your name?" I said "Roseanne, it's R-O-S" and she cuts me off and goes "I KNOW HOW TO SPELL YOUR NAME" Then she goes "did you bring the printed application form?" I said "oh no, sorry I didn't know i had to bring it." She goes "it's ok we have it but you only need to say YES or NO. So is it a YES or NO?" with a tone. I was stumped and said "No..." she goes, "did you bring 2 passport photos?" I said "no, I talked to someone via email and they said you guys offer passport photo services" and she goes "YOU ONLY NEED TO SAY YES OR NO". I blinked at her, confused, because I obviously said & meant no. Then she goes "So is it YES OR NO". I said "NO obviously, and you understand English, you don't need to be so rude" and grabbed the paper and walked away. I felt like complaining to her supervisor but didn't have the energy after a long work day. Hence, this review. p/s: she was extremely nice to the person before me, so I don't know if she is just picking/choosing who she's being rude to. Which made me feel singled out as a person. Ridiculous.

I've been a member since March 2006. A friend recommended them to you me when I was shopping for a…read morecar loan. Turned out that they were just what this guy was looking for. After qualifying for the loan I marched straight to the dealership to buy my very first new (and it only took 20 years). After choosing the options, haggling over the warrant and settling on the price, I had to speak with the financing guy. I told him I already had a loan. He asked me about the APR and offered a lower rate. I declined, saying I was all set. I then decided to go back to Monterra (SMCU at the time) and ask the loan officer if he would match the rate offered by the dealership. he did. WOOOOH!!!! I have been a member ever since. The folks at my branch are always helpful and friendly. I can't ask for much more than that. Now for the pics.

Review for Ikar and Ali Barakat…read more I've been a member for 7 years and I always like the service from SMCU and now MCU. I went to ask about the Death on payables for a car loan. Ikar explained very well how it worked and Ali Barakat helped us review the history of my car loan. It ended up giving me a better deal and the car loan insurance that I needed. Plus factor was increasing my cc credit line that I can use internationally without a fee for having a good credit score. Ali is so nice and very friendly. So grateful for the staff like Ikar and Ali. God bless!

People in the branches have no authority to do anything. All they do is refer you to the 800 number…read morewhefe you will have the pleasure of speaking to someone overseas who barely speaks English. I am slowly moving everything to Fidelity where real people help you

I went to this bank because the one closer to my home was so busy!…read moreWhen I walked in, I was greeted right away by Personal Banker Geoffrey Manalo. I was there to resolve a situation with my mother's account. Needless to say, he was very helpful, knowledgeable and compassionate. What I thought would be a long process, he cleared up the situation rather quickly so my mother did not have to be in the bank for a very long time. He referred me to the teller (Asian gal - sorry I didn't get her name). She in turn was very helpful in helping me complete my transaction, even escorting me to the ATM machine outside to be sure the transfer went through without any hitches. I don't think I would have received the same service in the first bank I went to. Thank you to Geoffrey and the teller for a pleasant experience!