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    Money Express

    5.0 (1 review)
    Open 10:30 am - 7:00 pm

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    Monterra Credit Union - Monterra Credit Union Formerly San Mateo Credit Union

    Monterra Credit Union

    (436 reviews)

    Just had the most wonderful thorough professional experience refinancing my two cars with Terry…read moreZhang in lending services at Monterra Credit Union. The entire transaction was done seamlessly made possible working with Terry. He knew details immediately, presented solutions, and finished the process quickly and confidently helping me save thousand on car payments. If you don't like hassles and want the best customer service, best price, professional attention to detail, and do not want to waste time then use Terry Zhang at Monterra Credit Union. They have the best rates and are very easy to work with.

    I recently had to close my account after 25 years, due to moving out of the area. I handled…read moreeverything by phone and was told the process was complete. I agreed to pay a $30 fee to have my check expedited overnight via UPS and was told I would receive a tracking number by email. I never received the email. When I called the next day, I was given a tracking number, but there is no confirmation of the transaction, and since my account is now closed, I can no longer log in to verify anything. I did receive the check--but it was not sent via UPS as promised. It was sent by regular USPS mail (postage of $0.74), yet I was still charged the $30 UPS overnight fee. I called to report this and was told someone would look into it and call me back within about two hours. I never received a return call. Now I will have to call again and spend more time trying to resolve this. This experience has been extremely frustrating and unprofessional. After more than 25 years as a customer, this is not how I expected to be treated. I would not use this institution again.

    Provident Credit Union

    Provident Credit Union

    (102 reviews)

    This is my favorite credit union and location! My mom introduced me to this bank nearly 10 years…read moreago, and I can't thank her enough. I secured a low interest rate on my auto loan and loved how easy it was to set up automatic payments straight from my account. The atmosphere here is warm and welcoming, and the staff truly treat you like family. They've celebrated my milestones with me, from paying off my auto loan to opening a CD account for my son. One of the best features is how my debit card helps me save without even thinking about it--every time I swipe, it rounds up my purchases and adds the difference to my round up savings account. The app makes banking a breeze too! I can transfer money, pay bills, and deposit checks all from my phone. Plus, the card controls allow me to easily enable or disable my debit card whenever I need to. I always leave happier after chatting with Maria, Mike, and Fitchie--they're such a joy to see when I walk in!

    I had an exceptional experience working with Fitchie Reyes at Provident Credit Union, and I can't…read morerecommend her highly enough. I recently purchased a very rare and highly specialized vehicle--something that doesn't fit neatly into standard lending or valuation models. From the start, Fitchie understood that this wasn't a typical car purchase. She took the time to truly understand the uniqueness of the vehicle, worked through the complexities around valuation, and made a strong internal case to ensure the deal could move forward. What really stood out was her willingness to work outside the usual processes where needed, while still being thorough, professional, and incredibly responsive. She proactively championed my situation, secured the right exceptions, and made what could have been a difficult, frustrating process feel smooth and straightforward. I chose to finance through my credit union intentionally--I wanted to own this vehicle as a long-term investment, not lease it, and I didn't want to pay excessive interest. Provident delivered on all fronts with a phenomenal interest rate, and Fitchie made it possible for me to finally acquire a car I had been searching for over two years. If you have a unique or non-standard financing need and want someone who will actually advocate for you, Fitchie Reyes is outstanding. This is what great member service looks like.

    Money Express - paydayloans - Updated May 2026

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