I have been an occasional customer of the Wells Fargo Bank branch in downtown San Mateo for years…read more My experiences here have always been great. Located on 4th Avenue, the bank is one of few establishments in the area with its own parking lot. At times, the lot can be at full capacity, forcing customers to either idly wait for a space to free up or to park at a nearby public lot and walk a short distance. The branch offers an ATM machine at the front entrance and a few more at the rear of the building, facing the parking lot. Inside, the spacious and clean venue provides seating in the lobby area, new accounts section, and nearby the back entrance. Service is typically quick and smooth, even if you fall into a long queue. During my most recent visit on the afternoon of Tuesday, December 12, 2023, the tellers were very friendly and served customers with warmth and smiles. I was so impressed that I was compelled to ask to speak to the Manager on Duty to provide my positive experience, sharing my observations of client support from individuals who appeared to prioritize customer care with enjoyment. The Manager thanked me for the accolades given and agreed that the hard-working tellers deserved the recognition. Banking can feel like a tedious chore. Thank you, Wells Fargo Downtown San Mateo, for demonstrating that a trip to the bank doesn't need to be dreary nor unenjoyable.

when a Black horticulturist in a conservative, affluent town is racially profiled at a national…read morebank for trying to cash a check for honest work -- and then physically assaulted by the bank manager for recording it. After being laughed at and then told i would not get my checked cashed after coming by with the individual who wrote the check.I will never return to this branch. To think i was gonna open a account today. Terrible customer service. when a Black horticulturist in a conservative, affluent town is racially profiled at a national bank for trying to cash a check for honest work -- and then physically assaulted by the bank manager for recording it. After being laughed at and then told i would not get my checked cashed after coming by with the individual who wrote the check.I will never return to this branch. To think i was gonna open a account today. Terrible customer service.

People are super helpful and efficient. Especially Peter and Theo. Much appreciate your great…read moresupport. We got all of things done thoroughly and efficiently. Thanks, Hoover

Mary has been amazing and has always gone above and beyond to serve my needs no matter how…read morecomplicated things are. She's not only patient but detailed oriented, responsive and of course professional. If you need a perfect banker to work with, look no further!

Never once correctly stopped a fraudulent payment, but repeatedly flagged transactions where I…read morepresented the credit card in person as fraudulent. Denied a 51 cent transactions with Amazon, after correctly paying similar monthly transactions for nearly a decade. Given years to correct absurdly high false positive fraud rates they instead chose to screw their customers. Declined for fraud an ATM transaction at another credit unions ATM a mile from my listed home address, and where I had previously used the card. Continued to process charges against that card after being instructed to close all accounts, and then used those charges as an excuse to not close the account. Provident has decided that is is better to kick their customers in the teeth rather than accept a trivial amount of additional fraud risk. A credit union that denies you access to your money on a whim or roll of the dice is a financial liability. Stay away from these incompetent fuck ups at all costs.

Great experience. Very efficient and they did a good job! They made it very easy to submit…read moreeverything electronically.

I am writing specifically about the Bank of America location at…read more300 South El Camino Real in San Mateo. And, I am writing specifically about the employee named Aracelli ( I believe she is in a managerial position). She is absolutely amazing in her expertise, her kindness, and her ability to deal with the public. She has always been able to handle any concerns I've had, no matter how small or complicated. All the employees there have been helpful to me, but Aracelli stands out in every aspect. I really feel I can count on her to "walk me through" anything I have questions about.

You can see from all of the low ratings on Bank of America branches around this area that my…read moreexperience is common. I am surprised, but then again, I'm not. Having been with BOA for more than 30 years, I've seen this bank lose its sight when it comes to serving its customers. Don't put your money in this bank. The service is terrible, and the people working there are unhelpful. Their internal systems and procedures are old and out of date. Their bankers are only trained in one area of business, and they proudly claim to be specialists. What this really means is that they can't help you with multiple disciplines like the old bankers used to do. If you say the wrong keyword, the reply will be, "Oh, that's not my expertise. You need to make an appointment with another 'specialist' for that." Are you a bank or a hospital? Don't bring your money here; you will regret it. Don't say I didn't warn you. Just read the reviews and feedback. This bank has lost its way. It's just terrible. Oh, by the way, they don't serve walk-in customers. The esteemed "Mr. Dr. Banker" can only see you by appointment. And if you are late by one minute, good luck trying to keep your appointment..

Just had the most wonderful thorough professional experience refinancing my two cars with Terry…read moreZhang in lending services at Monterra Credit Union. The entire transaction was done seamlessly made possible working with Terry. He knew details immediately, presented solutions, and finished the process quickly and confidently helping me save thousand on car payments. If you don't like hassles and want the best customer service, best price, professional attention to detail, and do not want to waste time then use Terry Zhang at Monterra Credit Union. They have the best rates and are very easy to work with.

I had an excellent experience working with Terry Zhang at the Lending Center. Terry was…read moreprofessional, knowledgeable, and very helpful throughout the entire process. He took the time to answer all my questions, kept me informed every step of the way, and made everything smooth and stress-free. His customer service and attention to detail truly stood out. I really appreciate his dedication and would highly recommend Terry to anyone looking for outstanding service. Thank you again for all your help! Luis Gabriel.

I deposited a check through the app and after 2 days the check was placed on hold and will be…read moreavailable after 10 days. The client who wrote the check is a Trustee Lawyer and the check is from Chase. B of A kept me for over 1 hour after that the customer service put me on hold for me to talk to the manager and came back and said, the manager is busy so I will put you through another manager, waited for over 1 hour and no one ever came. Called again and the California Rep. Briana P. informed me that it is customary to put holds and it will last over 10 days to secure money from Chase which makes me believe Chase is going under like Silicon Valley Bank. 3 hours in total and no resolution.

I love it here!! I always end up going with the teller Shatabdi (I hope I spelled it right), she's…read morealways so nice to me. Araceli is also really nice and helpful. I don't feel stressed at all coming here, I don't know what people are talking about, just chill!

I was a loyal customer with Union Bank for over 30 years. US Bank did not honor the commitment for…read morea free safe deposit box due to the large balance I kept with my 2 accounts. I understand. What I had a problem with is that I received a bill with a late charge. I had not been notified that there was a change to my account. I had not received an original bill for the box either. I called the branch and made an appointment to talk with a customer service rep. She called 30 minutes before the appointment time and I had to leave a meeting to speak with her. I explained the issue and she said she didn't have the authority to help. I was only asking for them to reverse the $10 fee due to their multiple errors in notification. I asked for a name and number of someone who did have authority. She said she had no name but I could call the general customer service number. They wouldn't say anything different and they would not help either. I asked what was involved with cancelling the box. She said I would still have to pay for a whole year, there would be no prorate.

Dear US Bank. If you are looking to close a bank branch, choose this one. Or consider a…read moresignificant management overhaul. There were 4 people in line, with lady in front of me stating that she had already waited 10 minutes. There were at least three other personnel in the branch at their desks attempting to look busy at their computer. No human customers were being helped by these unbothered personnel. One of these employees stated "I am a banker and cannot help". The single teller stated that "it is only me". Another lady finally came to open another teller window who was previously busy on her computer. This is after I waited another 10 minutes and another person entered to bring the line to 5. There should have been some acknowledgement of the line/wait allowing the customer to seek another branch down the street. I otherwise like banking with US bank and was sad to see the extremely poor level of service associated with this branch. (Illegible numbers on banking slip in addition to poorly managed customer line).

This bank has been in my families for years. This is the bank my mom alway go to. She only wants to…read morebe helped by Ragine at the desk. She alway smiles at my mom and greets her. Lovely lady. She had always been helpful to us. If there are other tellers there, she wouldn't want to be with them just her. We recently met Rasa who is a banker. She is a lovely banker. She had been always helpful and friendly. Always concern with her clients. You need more people like this working for your team. Friendly and willing to help.

Be careful Chase will Kite your money when you make a large deposit, no other bank does this. I…read moreput money in my Business account and they restricted funds for a month. I made a large payment on my credit card and they restricted me from using the funds for 8 days.

I'm not a fan of this branch. The parking lot is in the back and entrance to bank is in front…read more The only ATM machines are inside the branch. No machines outside. You'll need your card to get inside after hours to access any machines.

Even though I've been here a few times in the past, it's still not my regular banking location. I…read morehad 3/25/24 Zoom meeting set up with Issa Kaleh based on recommendation from Officer Relationship Banker (Saltanat Mambetova) from 3590 S El Camino Real, San Mateo, CA 94403. I needed to open an IRA account for tax purposes. Logged in on Zoom and on time on Sat 3/25/24, but stalled in the beginning having waited on my mother to join our call. When that didn't happen and after repeated the follow up instructions with Issa that he'd email me the instructions to set up a Traditional IRA account online later that night, he didn't. Called him on the following Monday, promised me the same thing he'd email me pre-signed templates that day and he didn't until I called back two days later on 4/10 since my mom had deadline to e-file my tax by 4/15. I called him a second time to follow up that he clearly didn't know what he was doing and if he could assign me to someone else. Issa quickly apologized and reasoned that he was having computer issues and ultimately the reason for delay. Bull. I made it clear to him I did not live with my Mother and she didn't have a printer at home so to email the pre-signed templates was ultimately the quickest way to transfer the information and bc my mom was not tech savvy and did not know how to navigate the online banking, email would've been efficient. Instead of wasting everyone's time, all Issa had to do was say he couldn't mail a hard copy or email me premade template(s) in setting up a Traditional IRA account, versus giving me the run around. Issa's title on business card reads Vice President of Investments for Private Clients. With my experience, he could've been a bit more professional and transparent (Not sure how difficult it was to process a simple request I had!) Next day I take time off work to go to Fidelity (having remembered I had an existing IRA account) and all customer service had to do was print out a copy of my Traditional IRA account. That was accomplished within minutes, no hassle. I was even informed setting up accounts via Zoom calls was fairly new and suggested going in person was much more reliable. Immediately after my stop at this Fidelity location, I go to my regular Chase bank location and again, I was approached with some bullshit I needed to invest 100k to open a Traditional IRA. I didn't buy into this as I had initially put in much less to open a Traditional IRA account with Fidelity in 2019/2020. Made me realize Chase was only after the 1% commission had I invested 100k to open a Traditional IRA. Chase, as a private client of yours, you have always provided excellent customer service until this point. We can keep this relationship going so long as you fire all the incompetent bankers as needed.

I closed my Citi bank accounts and am never returning back or recommending them to anyone I know…read moreagain. A few years ago, they changed my account type (I'm sure with "appropriate mail warnings but whatever). The balance needed to be minimum $10,000 and I was getting charged fees every month. After the end of the debacle of which they only refunded two months' worth of fees, I said "SEND ME AN ALERT IF I EVER GET ANOTHER FEE" and they said OK. A few years later, I get fees again because there's no direct deposit on the account. If there's mail "warnings", I'm not getting them. No notifications of fees. I go into a branch and the manager said he will call me in a few days regarding the fees. He never called. I went in a few weeks later and a different manager was there and said he couldn't do anything about the fees at all. So I said enough is enough, I'm closing my accounts right then and there. So this manager - he knows he needs to authorize the closure - what he does is goes away into a back room to talk to a fellow employee for 15 minutes. Meanwhile, the lone teller is awkwardly waiting for him to come back and a line forms behind me. Like, he literally saw me go up to the teller and then he immediately proceeded to vanish. I don't think this was intentional at all, but it was negligent. For me, I didn't really care. I would've waited an hour to get rid of my accounts. I felt bad for the customers behind me in line. So the person closing their accounts, never to return to Citi again, showed more concern for the customers waiting in line than the manager. Anyways, I hope all the hundreds of fee money they took from me was worth it. I posting my experiences on other social media as well b/c that's how spiteful I'm being about this.

Walked into this bank branch after having a horrible experience on 3rd Ave. I was greeted by Esther…read morewho took care of opening a new account which I struggled to get done on 3rd Ave branch. This is the branch I will use going forward!