This is my favorite credit union and location! My mom introduced me to this bank nearly 10 years ago, and I can't thank her enough. I secured a low interest rate on my auto loan and loved how easy it was to set up automatic payments straight from my account. The atmosphere here is warm and welcoming, and the staff truly treat you like family. They've celebrated my milestones with me, from paying off my auto loan to opening a CD account for my son. One of the best features is how my debit card helps me save without even thinking about it--every time I swipe, it rounds up my purchases and adds the difference to my round up savings account. The app makes banking a breeze too! I can transfer money, pay bills, and deposit checks all from my phone. Plus, the card controls allow me to easily enable or disable my debit card whenever I need to. I always leave happier after chatting with Maria, Mike, and Fitchie--they're such a joy to see when I walk in! read more

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I had an exceptional experience working with Fitchie Reyes at Provident Credit Union, and I can't recommend her highly enough. I recently purchased a very rare and highly specialized vehicle--something that doesn't fit neatly into standard lending or valuation models. From the start, Fitchie understood that this wasn't a typical car purchase. She took the time to truly understand the uniqueness of the vehicle, worked through the complexities around valuation, and made a strong internal case to ensure the deal could move forward. What really stood out was her willingness to work outside the usual processes where needed, while still being thorough, professional, and incredibly responsive. She proactively championed my situation, secured the right exceptions, and made what could have been a difficult, frustrating process feel smooth and straightforward. I chose to finance through my credit union intentionally--I wanted to own this vehicle as a long-term investment, not lease it, and I didn't want to pay excessive interest. Provident delivered on all fronts with a phenomenal interest rate, and Fitchie made it possible for me to finally acquire a car I had been searching for over two years. If you have a unique or non-standard financing need and want someone who will actually advocate for you, Fitchie Reyes is outstanding. This is what great member service looks like. read more

I enjoy visiting this branch. The staff is amazing--always friendly, professional, and helpful. I recently applied for an auto loan, and the entire process was stress-free. Fitchie was wonderful to work with. She guided me through every step, provided excellent follow-up to make sure we had everything needed, and handled all the paperwork while clearly explaining each part of the process. I truly appreciated her support and attention to detail. I highly recommend this branch to anyone looking for great customer service and a smooth lending experience. read more

Maria and Mike helped me secure a loan for my Corvette. They have been so kind, respectful and prompt in helping me get set up for a re-finance at a *significantly* better deal for me, and I could not have asked for a better experience!! Amazing follow up process. From the first day I spoke with them, they took care of everything for me from start to finish and made what could have been a stressful process feel easy. I had many issues that I faced that were completely unrelated to banking, and they were still able to help guide me throughout the way. Each time something came up, they found a solution and helped me fix it, often on the same day. Even after the loan went through, they have continued to help me with the small things like cashier's checks and questions, and the best part is they always remember me. It never feels transactional. They genuinely care and make sure everything is sorted. I really appreciate their expertise, patience, and how dedicated they are. Looking forward to getting more banking done with everyone on the team. read more

I had a great experience getting my car loan through Provident Credit Union. I walked into the branch without really knowing what to expect, and Fitchie was incredibly friendly, patient, and effective throughout the entire process. She walked me through all the paperwork, explained everything clearly, and made the loan process much smoother than I expected. She clearly explained the loan rate and options, and even proactively suggested ways to get a better deal. She also helped coordinate with the car dealer to make sure everything moved along quickly so I could get my car sooner. The whole experience was efficient, transparent, and much less stressful thanks to her help. If you're considering an auto loan with Provident, I definitely recommend working with Fitchie. read more

Fitchie is the best! I've had the pleasure of working with her twice at Provident--first when processing an auto loan and later when refinancing another loan. Both experiences were smooth and stress-free thanks to her. She is incredibly patient, kind, and knowledgeable, and she takes the time to walk you through each step so you feel confident throughout the process. Fitchie is also very responsive and genuinely cares about helping you find the best option for your situation. I truly appreciate all of her help and can't recommend her enough if you're looking for someone who makes the lending process easy and pleasant. read more

I've been coming to this branch for many years, and they've always made me feel confident and at ease with my finances. The tellers and bankers here all have such positive, welcoming energy--it really makes a difference. A special thank you to Connie, who went above and beyond to help me and my family with my financial needs. She exceeded my expectations and came up with great solutions that truly helped me. Keep up the amazing work!! read more

Switched over from Chase bank cuz they were charging us $15 per month if our business checking account fell below $2000 "per day"! Discovered that Provident CU offers a FREE business checking n savings accounts and to add the customer service is pleasantly amazing. Both Fitchie & Mike were helpful, friendly and made the process of opening new accounts super simple. Highly recommended giving them 5 stars and an A+++ read more

The laundry mat around the corner only takes quarters. I needed $2 in quarter and the bank manager stated, I needed to have an account or open an account to make change. I can understand if I was trying to change $10 bill for quarters, but I asked for $2 in quarters. Joining another bank seems like a petty way to get more members. Cute credit union, unique locations, but customer service is not their thing. *Should consider changing bank policy for small change to non-members with id. read more

Norma Hernandez was an excellent Teller. Very patient and helpful I really recommend provident credit union read more

I recommend this location 100%, and Fitchie was an ANGEL! She is patient, kind, super professional, and she gave me the chance to explain my needs. She found the best fit for what I was looking for. If you are looking for a credit union that actually makes you feel part of the process and accommodates your needs, you should definitely choose Provident and visit the Millbrae Branch and ask for Fitchie. You will be in the best hands, believe me! read more

Tried to open an account online. Went through the motions and it was conditionally approved. After the application, there were no communications on next steps so I chatted with support who indicated I needed to upload additional documents. Their site did not take (or specify formats, sizes limit) my upload so I was told to email Account Services and Miguel. Close to 10+ days now without a response. read more

Norma and Maria helped me with a situation in my account. They were amazing. I love working with Provident! They are the best! 5 stars!

This branch is awesome. The banking staff are very friendly, warm and professionals. Norma Hernandez is an awesome person and always greet ( well like everybkdy else) client as they are family. Best Provident branch in the bay area. read more

***Updated Review and my reply to John's comment*** John, this is not the kind of resolution you say to a non-PCU member who just had a very bad experience using your ATM. You guys should check your ATM for repair as one PCU customer told me earlier that your ATM took her card several times before. Do NOT use their ATM here! The machine will take your card and the employees will not help you to retrieve it! This just happened to me 15 minutes ago! Such a hassle! read more

My family and I have been Provident Credit Union members for over 20 years now and have always had a great experience! As a recent account owner, I have had positive interactions and great customer service! Norma specifically has been incredibly helpful and always puts a smile on my face. Love the people and love this location! read more

Went into this place to get a loan. The experience and follow up was horrible. I've never experienced such a horrible service with any other organization throughout my life. I've even reached out multiple times to try getting some help on my loan but no one seems to care. Will not be doing business with this company ever and if the below person is helping you, good luck! Fatemeh Sangabi--NMLS ID# 424271 read more

I love working with this PCU branch! They've been helping me with international wires since last year and the transactions have been flawless! Norma is the person that has helped me the most, she makes these complex transfers go seamlessly! Thanks Norma! read more

My favorite bank! They always supported me in financial milestones, always providing the lowest interest rates, help me protect my money and always ready to help me in any last minute situation. Norma works there, super sweet and helpful lady that helped me today! All the accountants there are super helpful read more

Norma, Connie, and Maria were amazing. Their customer service went above and beyond to facilitate my new accounts even staying late after closing to ensure I was taken care of. As an experienced retail manager, I know exactly what it means to go the extra mile. These wonderful ladies deserve a raise. I will be referring my colleagues to them for sure. Thank you Provident Millbrae associates! read more

Great experience with the Millbrae office, especially with Norma Hernández who was extremely polite and helpful! Thank you!! read more

I recently opened a saving and qualified credit card with this branch, the service was great, very easy and efficient..! I was treated very well and everyone was professional!!! Banking the way it should be, Thank you! read more

Customer Service is amazing!! Been with them for so many years. Thank you so much to Norma Hernandez!!

Norma Hernandez is always pleasant, efficient, caring she makes visiting the bank a great experience, she takes her time to address your issue with patience. read more

Just secured an auto loan working with Maria for our daughter. She was so helpful in guiding our college age daughter to get a loan for her used car purchase. Everything went smoothly with going over the competitive rates and working with the auto dealer for the purchase. She worked diligently with getting the paper work signed once we found the car and were able to drive it home that day. Very please with our whole experience! read more

This Credit Union is absolutely incredible they are so helpful and efficient, located in Millbrea. Their customer service is on point. Norma Hernandez one of the tellers, makes me feel so welcomed and my experiences there are always positive and within a timely manner. I remember before transferring to this Credit Union I used to bank with regular banks, I remember how much I hated waiting in those long lines and everything felt so impersonal, what a difference when using this Credit Union. All I can say is it changed my whole perspective on banking and also having such a nice warm and friendly environment helps makes all my transactions something to look forward to. read more

The staff at this location have always been friendly and helpful. Norma H. helped me when I stopped in yesterday to confirm the CU's routing number, and to ask about safe deposit boxes. Norma went the extra mile to print out some faux checks, so I can have both the routing number and my account number available in paper format. The branch is convenient and I've dealt with them before when I needed some wire transfers completed. read more

Norma Hernandez was very helpful and professional setting up a CD for me. It is always a pleasure walking into this branch everyone is friendly and helpful. The wait is never long. Thank you for your help Norma ! read more

This review is for the Shrawan Ghimire: Thank You so much Shrawan! Yesterday he helped me open 2 children's saving accounts. I caught him at the last hour of the day to open these accounts and he was just as pleasant and helpful as I'm sure he was with his first costumer of the day. He showed excellent costumer service and provided me with helpful tips for my own banking needs. I am currently not a member myself, but after this experience....I will be in the branch soon to sign up for my own bank account. Thank you Shrawan read more

I have been with Provident Credit Union for a few years now and I never had any trouble in dealing with the organization and its staff. The staff at the branch in Millbrae, CA always go the extra mile to make sure your needs are taken care of. They also make suggestions about your financial health and options that they can offer you. Big shoutout to Shrawan Ghimire for helping me out with a rush request and completing it the best way possible. Keep up the good work! I appreciate you. read more

Norma was very nice, helped us with our banking needs. Definitely a great branch of provident!

Great branch. Everyone from the security guard at the door to all the tellers seemed warm and friendly .the branch takes covid precautions seriously which is appreciated. You can see the smiles in the staff's eyes! Parking on the street is easy read more

I was impressed with the kindness, courtesy and great customer service of the staff at the Millbrae branch. They will go out of their way to help you, especially Norma. I highly recommend them. read more

The atmosphere was really welcoming. When my sister came to transfer money Shrawan Ghimire recommended me to apply for a bank account. He was really positive and encouraging. My sister and I planned to get my account here after because of the the amount of information and benefits told to us. Then we we inside the room to talk to the personal account named Charlie Marji at Provident Credit Union he was very informative, kind, helpful, patient, and great customer service. He made me feel confident when he opened up my account. He gave us all the details about the account and answered every question we had about opening an account. I couldn't ask for better help because he fulfilled all the help and questions that we had. I am grateful for this experience. Sincerely, Vasu Jain read more

Kash was the young lady who helped me today I had a few questions about the update on the phone app , got my Cashiers check she was super friendly and helpful. read more

In the Millbrae Branch the teller Karen has always been professional and friendly. Today, Needed the services of the manager Marilou, this woman was the most resourceful and patient person helping my wife and I refinance our car and change your insurance. I have no idea how you train your people at your branches, but I have never experienced any such superlative service in my life. As a retired teacher I will recommend Provident credit Union and in particular this branch because of the people who work here. In addition, Rogelio os a wizard with technology and he helped me set up my phone for online banking. This branch, due to Marilou's professional leadership is a well oil machine, that is friendly and sincerely concerned about members on a p Sincerely, John swendsen read more

Norma is an awesome associate. Every time I come in she is always willing to help and she greets everyone. Aside from great customer service the credit union offers a lot, they have something for everyone.​ read more

Naome was great! Very friendly, professional and knew what to do! Well done! She deposited my check, handled cash back, and ordered checks! The bank looks so festive with Christmas decorations. So inviting and less stressful. read more

The Provident Credit Union - Millbrae has a very convenient branch location and in addition offers excellent customer service so don't hesitate and check it out. I was greeted by Shrawan who took care of my banking request in a polite and professonal manner, and was dilligent in checking in with me on the following day simply to confirm the time my wire transfer went through. That level of service delivery is the natural drive winning regular and new customers to do more business here. - nasko d. read more

This bank does not care about its customers. They freeze your account and call social services on you if you had a bounced check. They hang up on your calls and tell you they unlocked your account but didn't. The fraud department thinks they are hot but they suck. I refuse to go back to be treated like this. Horrible service. Do yourself a favor and go somewhere else where 5hey treat you like a human being. read more