I've been to this location a few times inside to assist with transaction and never had a issue…read more Everyone I interacted with were nice. I usually go to the ATM since it's around the corner from the acupuncture clinic. Big parking lot on side or street parking.

There's no value in being private client. I tried calling the branch. They don't answer phones…read more Ok, so I go in for a notary then they say there's no notary go to another branch, I go to 4th st then the notary says he won't help me because it's a non chase document. Chase has notarized docs for me before. Hey Chase, notary is a normal service that OTHER banks do. So I go into the Burlingame branch to try to talk to the branch manager. She's busy but leave your business card and she'll call you. Guess what? No call back. Wow, Jamie Dimon your ceo would be really disappointed.

The gentleman on Saturday, May 18, 2024, at 9:30 am with the i-pad who assists customers when they…read moreenter the bank is a role model for excellent and compassionate customer service. I was unsure as to whether I had properly logged off the ATM machine. This kind man went outside to the ATM with me and demonstrated why I was already logged off. He also took the time to explain the new security notice on the ATM screen about the importance of shielding your PIN number when you enter it. A 100% stellar employee!

I bank elsewhere. I went in to cash a b of a check since I don't bank they wanted 8.00 to cash it!…read moreWhat terrible service. I advise bank with credit unions Shame on you b of crap. BTW I used use them , I withdrew over 100K and bye bye thieves

In short, this branch is the best and renewed my trust. I almost gave up on Wells Fargo after…read moretalking with another branch and customer service over the phone. As my secondary bank, I racked up a few minimum balance fees (after they changed the minimum without my knowledge) and they would only take off 1-2 fees, even though I never saw a formal notice. They didn't care about my 18 years of loyalty or my 5 different accounts I had with them. They just wanted to keep my $30. Apparently loyalty means nothing to corporate. Before I was about to rage quit, I contacted this branch, being my old go to, and Courtney and team were so awesome at listening to me and understanding without putting up walls. I felt heard and she was able to take care of my small request. Faith restored. But only this branch.

Absolutely nothing premier about this branch, Connor kinda sets the tone with being rude. His…read moreunhappiness pours out in all of his customer interactions. Bank literally anywhere else

Amazing service. From the front line and on to management…read more Bill is always professional, ultimately knowledgeable and ready to help. He can find alternative solutions that others can not. Thank you all.

I live in Millbrae, so I went to the Millbrae branch first, but even though there were no…read morecustomers, I still waited at least 15 minutes so someone could help me, but it looked like they were short of staff, or I had no idea what was going on there. Finally, get up, and I asked one of the gentlemen can someone help me to open the new account. My profile is in your system, so it will not take long. He asked me if I had an online appointment. If not, he can't help me this week. Then I was so happy that I went to the Burlingame Broadway branch, yes they were busy, but at least I got a welcome smile, and Pervin asked me if I had an appointment, and I said no, sorry, I would be traveling next week so like to have my debit card with me. She said since you have a profile with us, let me find a few minutes between my appointments, and I will help you, but you have to wait 10 mins. I was so impressed by her manners and respectful communication, and of course, I don't mind waiting. She returned in 10 mins and took care of my request in a few minutes. Thank you, Pervin, for your help and your kind help. I definitely will go to this branch instead of Millbrae.

Tow young ladies works there they do the best to no open accounts or to no give you any information…read morejust to stay setting for bla bla bla and checking phones No help No information No knowledge about the job. She visit the banker inside 3 times to ask what she should do after that she told me hen need 45 min on lunch break

I opened a new savings account with Chris, and right after I went home from the bank, I checked…read moreonline that I was actually eligible to get the CASH Bonus (which I believe $200) and I did not get or was informed at the time when I opened this new savings account. The next day I called and spoke to Chris, and he was fully aware about the bonus (but hey.. still did not inform me at the time), and asked me if I could provide him with the offer code. I gave him the offer code, when he tried to enter, it could not be applied because the account was already opened. He then told me that the code should be applied right when the account was open (Yes, and you should be nice enough to tell me about it!!!). So I lost the CASH bonus I was eligible for. Chris told me that he should not be the person who inform be about the cash bonus because that promotion comes from marketing department. I don't buy his excuse, and I don't understand why someone can not be nice enough to tell the customers any promotion that they are entitled too??? And why he even told me about the Chase credit card points rewards for that month if everything should come from the marketing department? Another thing is: When I opened the account, I clearly told Chris to set up automatic payment for my Safe Deposit Box, but I still got a letter from Chase saying I haven't paid for the safe deposit box!!! What are you doing, Chris??? DID YOU EVER LISTENED TO THE CUSTOMER??? I am a very long time customers (more than 10 years) for Chase Credit Cards. The behavior of the staff make me think I should switch to another bank.

sunnyvale branch and mtn view branch good to work with, mgr at sunnyvale is responsive and helpsread more

My bank was bought by US bank so I was forced into US Bank. IT has been a disaster. First the…read moreaccounts were mixed up and it took a long time to straighten that out. The website is the worst. I have has to literally change my password every 2-3 weeks because something went wrong with the passwords. I walked through with support to change the password and the site rejected the password I had just put in when it went to login with the password entered by the website. The site does not allow you to search for transactions by vendor name. Only by date and exact amount. Basic search parameters that $50 programs allow cannot be queried. Very little real person contact which is OK if the website worked normally but it doesn't. I wouldn't recommend working with this bank.

Nice Chase bank! We met with Albert and he gave EXCELLENT customer service and we made him do many…read morevarious things from opening a business banking account( he explained so much about the different kinds), going into a safe deposit box, ordering cards and checks,etc. He went above and beyond and that is exactly the kind of service I like and the way I expect successful businesses to be run and the kind I give to my customers as well all through my life! They should promote this guy to corporate bank manager- yes, he was that good! Also teller was very good and friendly. The branch is very clean and bright which I like. Plenty of parking!

This particular Chase Bank location is not very convenient. The ATM is positioned awkwardly on the…read morefar side of the building, which means you have to park, then walk a considerable distance, and even climb stairs to reach it. The layout feels inconvenient, especially if you're in a hurry or have mobility issues.

I can't thank Bao Nguyen enough for the incredible support and guidance he provided during one of…read morethe most stressful financial periods of my life. Not only did Bao help me reduce my debt significantly, but he also showed me a clear and achievable path to paying it off much faster than I ever thought possible. What truly sets Bao apart is his ability to make you feel at ease. He explained everything in a way that made sense, gave me hope when I felt overwhelmed, and helped me understand how I could improve my credit score step by step. Knowing that I can reach out to Bao at any time and get honest, helpful advice is such a relief. If you're struggling with debt or just need someone who genuinely cares and knows what they're doing Bao is your guy. He's not just a bank representative; he's a financial game-changer. Thank you, Bao!

Infantilized and treated like absolute you know what by a manager here simply because I was trying…read moreto get overdraft fees reversed that I never felt should have been inflicted on me in the first place, this place doesn't have any way that you can just transfer your checking account funds quickly from, this is a co-op, I'm assuming that this is a non-profit organization, the San Francisco Federal credit Union I am assuming it's a non-profit organization, if you are part of a co-op, you need to be able to have relations with the other members of your co-op, that shouldn't be rocket science, you should be able to transfer money from your checking account to another co-op checking account without it taking three business days, this is 2026, get it together!!!!!!!

I tried to make a deposit today & greeted with a teller;however, the teller went to a room & left…read moreme to wait. I had no idea if she was on break or something else. I just had to wait there for around five minutes without knowing what was going on. Usually teller would take care the customer first when they greet you. At any rate, this is not the worst as there was a female manager asked me what the problem was. I explained to her what happened about the lousy customer service but she told me the teller was sick & it was Christmas time. She did even asked the teller why she just vanished after greeting me. I don't understand why the female manager is still able to working there without termination. I also saw some other bad review complaining about the manager. Citi bank is a reputable company but I personally hope that the upper management can get rip the bad apples as they would continue to tarnish Citi reputation in the long run. Now I fully understand why the branch have the bad reviews all along! I will do business with other bank who can understand the importance of customer service!

If I could give them no stars I would…read more Fatima the manager is incompetent and doesn't know how to manage. Wanted to close out one of my accounts, and they didn't know how to do that. They also didn't know how to much I needed in my account in order to maintain a free safe deposit box. Nor did they know how to cash out checks. She kept giving me one teller after another and Fatima didn't even care because she herself didn't know how to do the job or answer the questions I had. Totally incompetent.