Since everything is online, I hardly o inside the bank. This week, I decided to walk in for a transition, and honestly, I enjoyed it. It was Friday, and this branch was a little crowded, but everyone was working efficiently with their customers. I only waited for like 4 mins and went to the counter. Jay was very kind and friendly. He welcomed me politely, and since it was a hot day, he asked if I needed water. Now who does that these days? He took care of my payments quickly and kept smiling during the said thank you! Honestly, we often miss human contact with each other and avoid each other as much as we can. I left very happy, and this branch is surely lucky to have an employee like Jay. Thank you for all your help, Jay. read more

This particular Chase Bank location is not very convenient. The ATM is positioned awkwardly on the far side of the building, which means you have to park, then walk a considerable distance, and even climb stairs to reach it. The layout feels inconvenient, especially if you're in a hurry or have mobility issues. read more

Chase Bank - Chase Bank ATM (instagram: wooneats) - Banks & Credit Unions Near Me - Millbrae, California

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ATMs are easily accessible outside, but not behind secure doors like those at other branches. Service from tellers and bankers can be more organized by assigning people numbers rather than letting staff try to remember who has been waiting for help. read more

Nice Chase bank! We met with Albert and he gave EXCELLENT customer service and we made him do many various things from opening a business banking account( he explained so much about the different kinds), going into a safe deposit box, ordering cards and checks,etc. He went above and beyond and that is exactly the kind of service I like and the way I expect successful businesses to be run and the kind I give to my customers as well all through my life! They should promote this guy to corporate bank manager- yes, he was that good! Also teller was very good and friendly. The branch is very clean and bright which I like. Plenty of parking! read more

Yelp says open till 4pm today on a Saturday. I stopped by 2:45pm and the doors were locked. The employee inside gestured that they were closed. Smh. read more

I have had nothing but great experience coming to this Chase branch. I come here on a weekly basis for deposits. The bank associates are always welcoming, friendly, and professional. Their customer service is exemplary. Interior renovation is ongoing at this branch and can't wait to see the end result! read more

Been a customer for 25 years . Customer service has really gone down hill. Today I visited this branch and there were only 1 teller working. 2 people were chatting in the back. When I asked a lady in the back, she said they normally have 4 but they are in the middle of an audit. She sounded annoyed by my question (then don't be in customer service if you don't want to deal with customers!) Okay so they need 3 tellers to audit. Can't the 2 that's in the back stop talking and help??? Or the gentleman at the desk who he had no customer help??? And there were 5 people in line after some already opted for the machine because they couldn't wait any longer. Maybe not a good time for an audit or maybe plan ahead and have extra tellers. Customer service is just not like it used to be. Actually no customer service. read more

Theres absolutely no way to get in touch with these people the local number never gets answered and you get referred to the 800 number they don't help at all. This place needs customer service people. You need to have an appointment for the most ridiculous things. I used to have a number for one of their people but they stopped answering phone calls too. read more

The only reason they don't get 5 stars is because of the ATM location and the parking. The ATM is located on the El Camino side and it is not a very secure location. I think they could find another place to put the ATMs. I also find the parking lot to be confusing. There is a one way in and one way out setup for the parking lot which is not accommodating at all. In coming into the parking lot from el camino you may run into a car coming out the same way because most people do not follow the RULES of the lot. Just make it bigger and everything will be OK. Aside from this the branch itself is great. The tellers are very friendly and you never had to wait too long in line to be helped. Often times the personal bankers will help to expedite the line. I use to come here periodically when I worked in the area. Good staff and service. If you bank with Chase then this a branch you should get to. read more

Conveniently located and a short walk to the ATM machine from CalTrain or Bart. Clean and all needs of a bank or banking are here if you're in need of a deposit or cash. read more

Chase Bank - Banks & Credit Unions Near Me - Millbrae, California

I've been involved with a local nonprofit that uses this bank for a couple of years. Terrible service. Last year we made an appointment to speak with someone, still had to wait 30 minutes after the appointment time, and then the rep we worked with was very inefficient and slow. One of our board had to leave early and the rep forget to get him to sign something and realized only after he left. More recently I tried to use the ATM in the morning before the bank opens for a withdrawal (to avoid fees using other-bank ATMs) and the ATM wasn't working. I know because another customer couldn't get it to work either. I tried calling 4 times during the day to ask when the ATM would be fixed, and every time it range a few times and gave me a recorded message saying they're busy helping other customers and please call back, then I get disconnected. On one call I even got a recording asking me to stay on the line to provide feedback after my call, which I was eager to do, but even that time I got disconnected after the recording. Horrible, unacceptable customer service. We really need to find another local bank to move our account to. read more

This is the racist bank in America I went to open a business account with them today, they refused because i don't have a green card / (still waiting for my green card) I had all the papers required My passport was expired and I couldn't renew it. It was very bad visit read more

Been a customer at this bank location for over 25 plus years. Customer service was bad enough on my last visit that I will not go back to this branch again. Made a complaint To corporate office so I won't go into detail. read more

Atm outside is constantly out of service! It is almost impossible to get stuff notarized here. The notary is always on "lunch". Can call on different days and different times and their still onn "lunch". They also never pick up their phone and very hard to get call back. read more

If I could give them a zero for customer service I would!! they never answer the phone!! over 45 minutes. 800 number is of little help

This location used to be Wamu. Located right on the corner of El Camino and Millbrae Ave, right across the street from peter's Cafe. I don't go to this bank alot, since I stopped using my account at Chase for quite a while. But just 2 weeks ago, I decided to come in and cancelled my account before they start charging me monthly fee. This bank usually gets crowded for some reason. I came on a Saturday around 1pm. Luckily there was on line! And i was helped right away by a gentleman at his desk. The whole process took about 10 minutes. Thank you so much! I was in a rush too! And he had me left the bank in no time, plus he switched my account to a student account so i can keep the account without being charged if i didnt have a certain amount in it. Sweet. read more

I made a stop at this Chase location because I was headed to the Millbrae area. Sometimes I forgot that this location is here even though it's right on the corner of a major intersection. There's a parking lot in back, so parking isn't tough at all. Or it wasn't bad at all when I arrived. There was no line at about 4pm..good deal! Haha. The gentleman helping me was very nice & I had no problems with him. If I'm in the area & need a Chase location, this one is definitely on my list :) read more

The people here do their jobs but they're not the most personable people ever. It's always cool to be able to walk into your local bank and feel some sense of community, but here they're all just strangers and they feel like it too. Not the best, but also not the worst customer service I've experienced. The ATM's location totally sucks. You have to walk all the way to practically the corner of El Camino and Millbrae Ave so there's really no convenient parking spot. Whoever thought to place it there didn't really use their brains before doing it. What makes it worse is that the wind blows stronger there because of all the cars passing by so it really should have been placed on the parking lot side. On the plus side, there is in fact an ATM and it takes deposits, which is always a good thing especially when the lines inside are always long, like they are here at this branch. read more

Wish I had never become a member. Worst customer service ever. I did a lease to own buy out in March for 2020 and it's currently May 2021. I have not been able to register my car with the dmv because Chase has not sent the required documents to the DMV. I call every week and spend at least an hour on the phone with no help just for them to tell me that "some thing require more time" my case manager Lewis never responded to my secure messages and it seems that no one is willing to take this matter seriously. Meanwhile I have to drive around in an unregistered car worrying if I'm going to get pulled over. read more

I love My-Le! She has been my and my family's banker for over 6 years now. She is incredible & goes beyond to help! Recently I applied for a Chase card & came across some issues. The entire ordeal lasted over a month & by the end, I was ready to throw in the towel. But My-Le didn't give up, she followed up with CC department & updated me. Finally when I wasn't expecting it, everything got resolved thanks to her. My-Le, thanks for being so awesome! I'm so thankful for your help & for not giving up on me! read more

The tellers/banker staff are all nice and friendly. The only reason for the 3 stars is due to the poor ATM location (on El Camino) which is farthest from the parking lot. Also the lot is designed as a one way to enter from El Camino and it is a hassle to get back onto El Camino since you have loop around. read more

The staff here at this branch are very nice and friendly. Service is indeed very professional and most important of all, the staff work very hard to make sure every customer gets their transactions processed quickly and efficiently. There are times when the line at this bank gets long, then another window is immediately opened up to help the next customer in line. Getting to and from the bank is convenient cause there are SamTrans bus stops, BART and CalTrain Stations nearby! read more

I would not recommend chase bank. I believe local branch can do better job in providing better services with chase headquarters. It's all about personal relationships but it's happening at Chase. read more

I"m very surprised this place only has an overall 3 star rating. Every time I come here i get excellent customer service. The location is convenient too with a large parking lot. read more

Can't believe there was only one person working. It was a few people in the line but it took me so long to wait just to pay for my credit card. I should have done it online. The management in this bank should do something to improve their clients' experience. read more

Great place to bank! Look for Anna P and Barron! They are very willing to help you with everything you are looking for in a banker. The people makes a big difference on the experience you have with the company itself!!!! read more

The manager of this Chase bank was rude and unresponsive. Date 8-7-2014. I am a Preferred client. I had to deposit a large amount of money and ensure that I get 6 LLC Notarized. Bottomline, the manager did not want to notarize or deposit my check and said I dont have time after keeping me waiting for 25 minutes. This is the worst customer service ever. I am pulling my money out and also telling other preferred chase clients the same. read more

Oops!!!! Stepped in a wrong place, i was expecting these nicely dressed mannequins were as good as other chase people in other locations. But, rude was one of em. She xouldnt even make me understand one issue...haha what a poor customer serv rep here. read more

Popped in and met with Kenny to open a checking and savings account. Kenny and everyone I encountered in this bank was friendly and professional. I would highly recommend him and this branch for your banking needs. read more

This Branch Really Sucks. Never enough tellers. Only ever has 2 at best. Wait in line while others complain about problems about their accounts to tellers, making the rest of us wait. Bankers goofing off and hanging out in the back room. Only 1 ATM at this branch. Branch Manager is like a used car sales man that you cant trust cuz he makes promises and smiles and waves at customers like a broken stewardess on board an bad airplaine flight. My sugggest to ya ll, go find a real bank. read more

Received excellent customer service from miss Cheryl Price as she is truly personable and professional at the same time

Came here one day and spoke with upper management about business, but they were VERY RUDE (laughing at me and rolling their eyes) and unprofessional. I am a current customer but after this, I will take my business elsewhere. read more

I'm a long time B of A customer but got seduced into Chase with one of their offers - and so set up an account. Since then, I've had several interactions with them. I am a bit older and the staff there is very young, but they are incredibly professional and helpful. Tiffany, the branch manager, was great and gave me lots of personalized serviced and always calls me back quickly when I phone in. Then I went shopping for a car loan and Tiffany hooked me up with Jack who was wonderful. They went out of their way to get my loan approved ASAP and redirected things so that they could print they check for me in the branch to allow me to meet the car dealerships deadline for obtaining outside financing. I am so impressed with how efficient they are and how directed towards customer service they are. I like their policies too. I wish they had more ATM locations like BofA does but I'm going to work at transferring all my accounts over simply because the service is so much better. They seem to work well together too. So many banks I go into have blanked-face people who smile at customers but don't really see them - and their interactions with one another seem dry and perfunctory. The Chase team in Millbrae work together like a well oiled machine and seem to really connect with customers and with one another. I highly recommend these guys. read more

I was really upset when I woke up this morning to find that Chase had charged me two separate overdrawn unsufficient fees that should not have been charged on my account in the first place. I've never really had an issue with Chase previously until now. I decided to give them a call instead of making a inconvenient trip of going into the branch since I had to be at work in about 20 minutes. I believe the banker who helped assist me, his name was Jeremy? (forgive me if I am way off with the name) After about 10 minutes of me rambling on and complaining about my concerns (which during the whole process, he did not once cut me off or disagree with anything I had to say) gladly waived the fees for me. I am super satisfied with this specific Chase branch here in Millbrae and will continue to bank with them. The customer service was great and the banker resolved my issues in an instant professionally with no hesitation or hassle. You've got a customer for life. :) read more

Each time i have visited i've always received excellent and courteous service ever since it became Chase. Most recently, i had to deal with theft of my personal banking information which required a lot of work to replace information i lost and closing and opening accounts. I felt that the staff went above and beyond in helping me. In particular, i felt that the service i received from Bryan Hall and Lee Young were exemplary, and from my vantage point feel that the branch is managed really well by Tiffany Yamane. read more

This specific chase branch is Wreck. Nothing to brag about, nothing positive to say. They always, and when I say always; I don't use it lightly, have a long line god knows where it ends and how long you need to get to the teller. No to mention most of the time, they only have one or two tellers. Also most other branches have business window where they serve business customers faster and more efficiently, but this branch don't discriminate, One for all. Their business bankers, forget, unhappy people with head filled with drama from home they bring to work, and you the customer is the victim if you get caught in the middle of a heated personal conversation. I really think that branch needs to go through renovation and new blood to improve. Its strategically located with plenty of private parking but what's the point when you are about to walk in into unpleasant ground. Will keep visiting to see if this advise if well preceived. read more

Went into branch to get paperwork notarized yesterday and the lady is so rude, her name is Jessa. Took another lady in front of me who has been waiting, walked passed me and didn't say a word. So rude and unpleasant. read more

good customer service.they even stay 2-3 minutes after six o'clock thank you

I was very displeased with the service they offered, when I cashed a check at this location. When the Banker offered to open an account for me. And I declined. Her whole attitude had changed and did not want to help me. Her tone of voice was not calm and patient but quick to answer and she did not look at me to talk to me afterwards And rushed me out as fast as possible. She also charged me a fee to cash my check. As I stated to her I had an account there, but she kept stating its not a checking account. Even tho Every other branch waives this fee as long as I have some type of account with them. read more

My wife and I were talked taking money from savings by this bank. When we wanted out of our investments because they were not producing, we were talked into staying with them. When I finally told them to sell, after we lost 55,000.00, the account was not closed and on the very next day, we lost another 1200.00. We were told that it takes 3 to 5 days before they made the transaction. Beware of what they tell you about investing in this bank. They are just wolves in sheeps clothing. They only need to make money from your money and do not care about your needs. read more