If I could give 0 stars I would. Please DO NOT WASTE YOUR TIME HERE. There are SEVERAL OTHER…read moreSMOKESHOPS THAT ARE WAY BETTER LOCATED ON MISSION BLVD. Just came in for Loose Leaf's which are typically between $10-$12 anywhere else but this guy charges $16. I already should've tired away at the up-sale price but I was in already there and in a hurry. I opened the pack in front of the store employee to see if they were fresh and they were stale and old. I asked him if I could exchange the pack since he just witnessed me pay for and open a $16 pack that was of no use. He tried to sale me other packs and charge me more money. When I realized he was not going to accommodate me for their poor product quality, I decided to just leave rather than argue. I think that if your store is responsible for selling OLD AND LOW QUALITY PRODUCTS, then they should be willing to take accountability and correct the mistake. That being said, AGAIN PLEASE DO NOT WAATE YOUR TIME HERE WHEN THERE ARE SEVERAL MORE SMOKESHOPS IN THE AREA THAT OFFER WAY BETTER QUALITY PRODUCTS FOR WAY BETTER PRICING. AVOID THIS SMOKESHOP.

Bought a torch here for my boyfriends birthday once I got home we checked it out and it was already…read moredefective, it wasn't working right and the butane would leak out after trying to fill it. We called the store and asked for an exchange or at least a give us our money back but he hung up and said he was too busy to help us out.

Great service. I ran in there with limited time and the sales rep at the counter was really nice…read moreand accommodating. He helped me put the cigars in the box and made it look nice as this is a gift. This is definitely a customer friendly spot.

I really enjoy coming here. The service is usually warm, friendly and non-judgemental. The soda…read moreselection changes quite often and is inexpensive. They have a great variety of kratom-related items and are the most affordable that I have seen in any head shop yet. They sell decent quality charging cables and power supplies that will do nicely for most smartphones and vapes. Lastly I would love to mention that they sell and replace small lithium ion batteries for vehicles. Cheers

Just called to ask if they had an item. A lady picked up gave me the answer with a bit of an…read moreattitude. I plan on going there since I can't find the item elsewhere nearby but didn't appreciate the negativity

Came here to redeem my lottery winning of $11 and a free play. I only got the free play and didn't…read moreget my money. If you come here to redeem make sure the guy gives your money, they're trying to scam people out of their money. They also don't even open the store on time.

Got what you need for the right price come shop with Sam. Great customer service wont be…read moredisappointed.

Great quality Smoke Shop along with great service by Zay…read more They got tons of different choices for All kind of smokers. They definitely keep their inventory well stocked and up to date !

Great family oriented service for your tobacco needs. Great for those who smoke cigarettes!…read more Bless up!

Okay place but the prices are a little high and not an every large selection of items. The location…read moreis good though lots of parking.

Ty so much to the owner! Wais is his name!! He knows customer service very well! He is very patient…read moreand humble!! I choose this place over any other shop, fair prices and good people!!! Ty Wais!!! :)))) Fair prices as well!!!

Cigarette World can suck a toe! Their Customer service sucks, just because you can sell an item…read moredoesn't mean that item is worth the amount worth all the hype. You can't just sell a product and hide the negative and it makes a negative impact on the customer trusting them relying on the fact that their product is good and legit, instead less than a day goes by and the freaking battery doesn't wanna warm up and I thought it was my cartridge but I tried it on multiple devices at home and with friends and they it works. I can't can't gentleman like that, all sell no heart. You lost a good customer.

This is a review of my first experience and purchase from Smoker Broz smoke shop. Just in case…read moreanyone doesn't want to read my entire review to decide if you want to give Smoker Broz your business, I'll start by saying OVERALL, I'd recommend this smoke shop to anyone interested in getting things you might be looking for at a smoke shop POSITIVES- Looks like every other decent smoke shop I've been to. Most importantly they had exactly what I was looking for- Geek Bar (disposable Vapes). They had one of my top 3 favorite flavors so tbh I didn't care to look at the other flavor options or anything else in the store haha. Sometimes GeekBars are hard to find in the bay with the different smoke laws in every city so I was really stoked to see they had plenty in stock. They charged me $40 for one Geek Bar/Vape. That's the most I've paid for a vape but I wasn't surprised. Everything is MORE expensive nowadays. I'm used to paying $35. Nbd. I'm not mad about an extra $5 dollars- as long as they got Geek Bars im a happy customer!!

From the owner: Best deals got everything you need We deliver just call Open Everyday 8am-2am deals for first time…read morecustomers

If I could give Mikes Bong shop #2 zero stars I absolutely would. Today I spent $45 on a torch that…read morelitteraly was broken out of the box. When Inshowed up 5 minutes later to return it? They rurudely declined and told me the employee I bought it off went home for the day and I needed to speak with him. Fast Forward tonight, The Big Arab guy who works in the middle of the night not only doesnt offer me any solution but embarrassingly calls me a liar saying the item wasnt broken. I spend THOUSANDS of dollars at this smoke shop and this place will not see 1 PENNY of business from myself or family ever again. That guy doesnt belong in a customer service position. Ive managed multi million dollar retail venues and that guy wouldnt be caught dead working for me. Do yourself a favor, Mike, you change your image anand rise above the other grimy smoke shops in Oakland and make real money? It starts within. You need all new staff, with a cohesive level of customer service accross the board. Any repretable manager would of gladly exchanged that torch out for one of equal or lesser value, sent the broken one back to the manufacturer and get it sorted out through them. Instead youve lost my business and Im taking how your employee treated me tonight personally by making sure I tell ass many people possible that Mikes Bong shop employess are better extortionists then any sort of professional organization.

They do require a face mask and are asking the customers to enter the store one at a time. They…read morehave been putting a table in front of register so that 6ft is maintained most of the time. They wipe the countertops tables refrigerator and lottery table down throughout the day and have hand sanitizer for the customers to use.

I live 45 minutes away but I usually drop by to get a few sticks whenever I am in town. I purchased…read more3 sticks that was recommended by the store attendant. I'm a seasoned cigar vet that's been smoking for over 20 years and just wanted something new. After paying close to $100, I go home and decide to fire one up. I cut my cigar with a double guillotine and there's this long, fine, orange plastic strand that popped out. As I examined it further, I pulled it out and realized it was plastic deeply embedded in the filler. That strand was connected to another one so I pulled that one out too. I tossed it out of concern for my health and I immediately called the shop. No answer so I left a voice mail explaining what had happened and asked to be called back. That didn't happen. Given I had positive experiences up to this point, I thought I'd give them one more opportunity to address the situation. I called again and got someone on the phone. I explained that I found plastic embedded in one of the cigars I bought there and that I was concerned that maybe they were sold a bad batch from the manufacturer and it could be a health risk to other customers. The gentleman, although professional, did not come across as overly concerned. He just apologized and after I went into my concern about the health risk again, it wasn't until then that he asked me which cigar I bought. We then ended the call with not much else offered than his awareness. I don't expect a shop to throw out a whole box of cigars on account of my word but I do expect them to do something or atleast convey they are taking my concerns seriously. I thought at the very least, he could've offered a store credit, offered to inspect the box himself or something but the response I got was that he was unbothered. Maybe they will take action but the lack of certainty and dismissive tone is why I won't be returning. They give good service and everyone I have encountered in that shop has always been polite and respectful but this has created a trust issue. Getting bad batches is out of the shop's control but how a shop responds is. If you go here, I think you'll be fine but should you notice anything, flag it immediately.

First time after a long day at work. Service was aaah nobody really said do you need help or…read moreanything the gentleman that was there was just smoking his cigar minding his own business didn't know he worked there - didn't really show customer service at all - the place was nice and relaxing but service needs some work I my opinion . Even though I mentioned Thai was my first time been there the guy was there didn't even acknowledge it.

This is my favorite smoke shop. The people who work here are always cool and make you feel welcome…read moreevery time you walk in. The shop has a nice environment ,clean, organized, and easy to find what you need. They've got a big selection of vapes, glass, and even convenient things I didn't know existed until I saw them here. Everything I've bought has been solid and legit. Prices are what you'd expect, and honestly the service makes it worth it. Always a good vibe when I stop by this is my go-to spot for sure . Shout out to Moe for keeping the door open for me when they're about to close you're the real MVP.

Hi to whomever is reading this-…read more This shop is a mini oasis to be reckoned with... I was greeted with such kind-heartedness, intentional attention & so much more goodness m I left feeling very much loved & replete with more than what I came for I highly recommend this sacred shop