The service is lovely. They don't really keep product visible so call first to check stock so you know they'll have what you're looking for.

I came in yesterday and the lady was just sitting on the couch on her phone. She seemed annoyed we were bothering her phone time when we entered. The guy that works here is usually pleasant and awesome, so I was taken aback by the attitude. I asked if she had pod meshes because it's one of the stores close by that has it, and she tells me they never have had it before. She points me to the flavors they have on the counter, and it literally says pod mesh on the paper. Clearly she didn't know her products. I point it out, and then request for one of them. She basically mumbled while ringing me up and I didn't know it was discounted because of their promotion for them and was really confused. If she had spoken to me clearly, I would have understood the first time. Me and my cousin were polite the whole time. We both walked out and looked at each other, my cousin exclaiming that she was super rude. I'm not going to revisit this location because her attitude was so uncalled for, despite the cost I got the vape at. If you want loyal customers, be better. Usually people in this community are super chill and welcoming, and this store did not pass the vibe check. read more

Clean shop, friendly service, good parking, variety of products! Love the Lucid Air: banana ice!!

Extremely friendly and very knowledgeable abt their products. Prices r very good compared to other stores.

Jennifer was super helpful and had the product I was looking for . Hard to find a good vape shop now a days .... this is one of em. !!!

So..... I moved out of the area and I come visit every so often. I was there this past weekend thinking that I could do a stop by at my favorite go to spot for all my vaping needs. I arrived Friday evening around 8:20 which is my usual time that I normally drop by just to find out that posted hours had changed. Made a few calls and realized that it's a new girl that works there. This place used to be the business; however, with many of the unforeseen changes I'm starting think they are lacking in the things I used to love about them. Please bring back more knowledgeable people and people who understand the consumer relationships. The saddest part? I had to leave a star just to comment when quite frankly this didn't warrant a star at all. Ok forreal though, business hours should be changed throughout all platforms and not just posted at storefront! read more

Jennifer, you are awesome. Best vape shop I've been to hands down, pricing is competitive! Great customer service and knowledgeable about their products. read more

Came in the other night to by a tank and was looking at the mods. After being in the bathroom for 5 minutes, the lady, Kelsy, got an attitude like she wasn't happy to see a paying customer, I was surprised she wàs gone so long. Maybe doing weed instead of working is why she acted the way she did. She then said " I hope your not here to buy a mod cuz we are closing in 3 minutes." Then she decided to give me the wrong disposable tank cuz she didn't want to open the display. I'm not very happy with this, even though I've been coming here for years. I'm glad that they still have some regular employees left, other wise I would be going to another store read more

Cute girl that helped me was informative and chill. Was able to leave with what I needed. Highly recommend this place for juices.

Best vape store I've been to. Extremely convenient location with friendly and knowledgeable staff! I always pop in once every couple of weeks and they still remember me! I came in one night because I messed up and threw away a crucial component of my tank. I straight up asked, "what's your best, baddest frickin tank you got?" And they tried their best to make sure I wasn't gonna regret my pricey purchases. Fast forward to a few months afterwards, and yeah, I LOVE my new tank! Extremely thoughtful on their part. Tldr, great service and also great hours. They're open fairly late for your vaping needs. read more

Jen is very helpful, she broke it down from coils to nic levels and was able to find exactly what I needed. Definitely recommend to those new to the game. Or if you Just need to find a new spot . Won't disappoint read more

I thought about it and decided to give this place 5 stars.You'll understand once you've visited,it's very nice inside, the staff in knowledgeable and the prices are ok I guess. I don't recommend a trip to this place if you are bothered by nicotine and vapor in the air due to multiple people all vaping simultaneously in the same area. It happens sometimes and the air in there can become quite inundated but it's fun. The space is large enough to breath and walk around , view merchandise .. stuff like that. I've spent lots of money in this place partially because I really like flavored nicotine and partially because I really like this place. Here's my only warning. And my warning really has nothing to do with Platinum Vape's it's just that this particular branch is on Cedar Boulevard so most likely you will have to drive on Cedar Boulevard to get there.. if you do (and I don't recommend ever driving on Cedar Boulevard in Fremont) do not take Cedar Boulevard to Mowry Avenue and make a right turn! I have been ticketed at this intersection more times than I can remember ,the last ticket I got here from making a right on red and not making a complete stop cost me over $600. If you're familiar with this intersection then you'll know exactly what I'm talking about.. there are cameras facing every single which way and they will take pictures of you from every different angle and extort you for lots and lots of money . good luck! read more

Platinum Vapes - Here's what I recommend just show this picture to the staff and they'll know what to give you - Tobacco Shops Near Me - Newark, California

If I could give a 0 star I would, out of the 6 years I've been vaping. Ive met a lot of owners workers in the Vape industry across the bay along with the juice makers. This is the first time I've ever felt unwelcomed. As my fiancé and I walked in, she asked what she they have in stock that was in the fruity/menthol flavors. Older Woman Worker reply's "you gotta give me more than that" (turns her head looks at me and silently says "Wow") Obviously we want to know what flavor range within the fruit/menthol since we're not regulars in that place. I don't really write reviews but when it's upsetting then people deserve to know what goes on when things like this happens. read more

Love this place. Prices are competitive and it's open late unlike most vape shops. Amazing selection as well.

I had such a bad experience at Art of Vapor in Fremont, that I decided to come here. Came here yesterday because I recently received a vape starter kit and I believed that my coil was burnt on my tank because I only tasted charcoal when inhaling. Anyways, I came here with a buddy and I was looking for a new coil. The Asian lady that helped me was the most friendliest and most helpful person ever. I came in here looking for a new coil, and she told me that they didn't sell the coil here because they don't sell my type of tank there. So she offered me a replacement and she didn't just say "get this one" like what Art of Vapor does. She researched a bit on what tank would be good with my vape because according to her, the KW and voltage and stuff matters. I know nothing about this. But I believe her because she wasn't a dick. She offered me some tank for $45 and I was about to buy it, but she stopped me and gave me other options. She told me that my vape was okay, but she knew it wasn't going to last more than a couple more months because it was an eBay knock off (I told her), and she told gave me an option to save money in the future. The tank she offered me didn't come with an extra coil, and those specific coils were pretty expensive. And since I told her, I don't vape a lot, maybe 2-3 ml of juice a day, because I'm trying to quit smoking, she told me it would be a better option to buy a vape kit (swag kit) for $45 rather than the tank for $45. The kit also comes with an extra coil and a glass tube. She told me that when the coil is done or starting to taste burnt, the coils for these tanks are $5/each and they sell them at almost any vape shop. And I don't go through juice a lot. I still have over half of my juice bottle that I bought last month from Art of Vapor for $36, WHICH I FOUND OUT that it's only $25 here. And they sell 0mg and Art of Vapor told me that it was illegal to sell 0mg. Not going to lie, I was upset about it when I found out that they were telling me lies and their prices were way to high. Anyways, the lady sold me on the vape kit because I did find it more cost efficient and she also threw in a lot of information that we didn't know we needed. She was pretty awesome. And very friendly! She also told me about the deals they have on juices before 4 pm. They go down to $20/each or 2 for $35 before 4 pm. Then they go up $5 after that. My buddy ended up buying the same vape kit as I did and he got the lychee menthol juice which was pretty dope. They have my business and it's on my way home from work. Even though Art of Vapor is only 2 miles from my house, this place is far better in comparison. Even though there were customer walking in, she politely excused herself to help them real quick then came back to giving us more information. Oh and she even went above and beyond and extracted the juice from my old tank and put it in the new one, taught us how to use the vape kit, showed us how to fill it, how to change the coil, change the voltage, and etc. Something Art of Vapor didn't do for me. read more

This is probably one of the nicer shops I have been to, usually when I walk in to another shop I feel as if I dont belong and that I am just an average vaper/noob. When in fact that is not the case. Here at Plat im usually welcomed with open arms. All the workers are very kind and helpful, one in particular stands out over the rest. That would be Jennifer, she helps me out with everything I need whether it be from juice to new mods to new tanks or even just some advice on newer/better devices. If it wasnt for her I probably would have never found a strong pure menthol, which by the way is Frozen Tundra. read more

We came to get a vape device and had a really great experience. Jennifer helped us narrow our selections down to our needs. She was great at explaining the differences in each devices. We ended up getting two devices and we are happy with both the products and the service. I would strongly recommend this place. read more

Platinum Vapes - Our new VooPoo devices - Tobacco Shops Near Me - Newark, California

The lady that works here it's very friendly and goes out of her way to help customers. Great customer service and product knowledge. read more

This is my go to spot since Royale closed down in Fremont. Julie knows her stuff when it comes to menthol. Def recommend talking to her if you vape a lot of menthol. read more

Platinum Vapes - Tobacco Shops Near Me - Newark, California

I love coming here because of the fact that the juice is always a good price. They might not have alot but they have alot of the good stuff and jamey and the rest of the staff are always helpful when i go. read more

This is my favorite store for all my vaping needs, There is a ton of juice and mod selections, ask for Julie, she knows everything that comes to vaping. Hands down best store in the Bay Area read more

Admittedly, I may (or may not) be somewhat of a picky Cloud-Chaser. Hence I hold weight to my (own) words when I say that, I *absolutely treasure* this shoppe! * Although I almost did not post a review, bc I wanted to save this place all to myself, I must say: the (Newark) Platinum Vapes shop has an outstanding juice variety and they frequently refresh the inventory (i.e. added brands, restocked originals, ongoing expansion, etc.). Not to mention their regularly exceptional, customer service and juicy [(;] price points. ± Premise: After moving counties (last year), one of my biggest concerns was to acquire a new fav. vape shop. Most (of us) Cloud-Chasers have a "home-shop" that'll always hold a significant spot in our worlds. Today, I can safely say that this store is my new, "Go-To, one-stop-shop" for my every vaping need. Thank you so much, Platinum Vapes & Crew! read more

After getting sucked into vaping, my boyfriend and I went around the Bay Area checking out vape shops for new mods, atomizers, drip tips and flavors/ juice, I think its safe to say that Platinum Vapes Newark is one of our fave. *tons of flavors/juice to choose from *good selection of atomizers and mechanical mods *reasonable prices on their mods and atomizers (trust me we've seen ridiculously priced mods) *very knowledgeable and friendly staff plus they helped us setup our Russian91 Just a few reason why we kept on going back to Platinum Vapes.. read more

Platinum Vapes - Tobacco Shops Near Me - Newark, California

See all

Close location next to my friend's who had me test out a vape pen for a few weeks before I decided to get one. It's a bit unassuming from the outside, but you walk in and it's clean and spacious. Went with the basic starter kit to see if I even like this, and went with their Platinum brand. They were very helpful and answered my gajillion questions. For $80 (with tax) I picked up the starter kit that includes a charger, travel case, and an extra wick. I also bought a kanger to refill my vape with the liquid, rather than buying disposables. When they had me test out the different flavors, they were all leaky and sticky. I did find one that I liked right away, and bought one for $12. I did remember the first guy telling me that it was included in the starter kit, but then being told it was not by the other employee, which was a bit of a bummer. An extra wick at $3, or they sell a 5 pack for 50 cents off a wick. Overall, pleased with my purchase, and once I do end up quitting smoking this will be a much cheaper habit to satisfy the urges. read more

Staff is knowledgeable, but seems like you have to ask all the questions to get information. They don't really engage in conversation. Out of the several times I have been, I have had only 1 guy recommend to me stuff. Other times, I have to ask about each thing to get a little info on it. Drip, o I have to ask about each 1, what is good and bad. Not just o we get good feedback from this, I have to pull the information out. On the positive note, they do know the facts, when you get the information, it is right, and it will answer most of your questions. They can teach you about your new vape. Will come back! read more

Just went into Platinum Vape got hooked up on some juice and new tank , when you stop by ask to speak with Jennifer she is extremely knowledgeable about the product and service read more

Julie and Brian; enough said. Brian introduced me and my wife into the world of leaving the life threatening combustible tobacco era into something that became a lifestyle for us. We've been coming back to him ever since he worked over at the San Jose location and now into Newark. Let's just say he has yet to steer us wrong but is humble enough to handle any negative situation much unlike any of the nearby vape stores which tend to price high and charge for builds, even if it were just basic inquiries. They do price quite competitively, and in all reality, the only thing they really make much of a profit from are e-liquid which makes me wonder about any comments of overpricing. Almost 2.5 years later, it's safe to say that Brian secured himself a customer for quite a long while. read more

Platinum Vapes - New Hero DNA200 Mods! - Tobacco Shops Near Me - Newark, California

Julie was hella Helpful and answered all my questions. I'll be coming back here alot now. read more

This place is awesome. Jennifer knows her stuff and is very helpful. For others who review here, she has been called 'the Asian lady'. She puts in the extra effort to get you what you need. About the business, Happy Hour is a bit strange. Whoever owns this store should re-think that. read more

This platinum vape shop became one of my to-go spots and here is the reason why. At first when my friend and I visited the shop to pick up a prince stick, the mod had leaking problems the following day and so we had to go back and forth a few times to resolve the issue. There was this lady whom helped us out for the most part and her name is Jennifer. She was very thoroughly helpful with each and every step of the problem and the results were very satisfactory, she was also very knowledgeable about the product as well, we have actually learned a great deal about vaping in general as well as being able to troubleshoot the mod by ourselves when there was another problem. And another thing which made the whole experience spectacular was Jennifer's choice of recommendations for juice. I usually prefer the creamy flavors and she had recommended one of the BEST flavors I have ever tasted. The flavors were strawberry wafer, vanilla almond milk and ice cream sandwich from kilo, and the milk of the poppy. %100 recommended for anyone willing to try tasty creamy juice with a rich smell and aftertaste as well as excellent customer service experience from beginning to end! read more

I love going to this vape shop. Everyone here is super friendly. Shout out to Jennifer though for being so knowledgeable and friendly. She could tell I was on the fence on purchasing one of the juice so she let me test it first, then recommended different brands of juice of the flavor I wanted. Thanks for going above and beyond! read more

As a new person to vaping, I had no clue about eliquids or my flavor preference. I walked in with a brand new Vaporesso PX80 Swag. Jennifer was a helpful in guiding me towards Mango Iced juice. She showed me how to fill up the tank, saturate the coils, change batteries and change the wattage. What great customer service! It was such an awesome experience that a guy cutting me off on the road couldn't deter my happy mood! read more

Best vape shop in town!!! Beyond great customer service. Toan Luu help me out for over an hour picking the right Mod. She was patient knowledgeable and kind. She never rushed and was very helpful. Great place!!! read more

I was having an issue with my caliburn device and I called in to Platinum Vape and spoke to Jennifer who was walking me through the process, because of a manufacturer defect I had to come in and have it looked at. Jennifer worked her magic and got my device working again. Shout out to Jennifer for all her help! read more

That old lady is rude a** f***! Talk about customer service!!! Wish I would've taken a photo of her. Over price on PnP coils! $30 for on a set ! Walk out the door real quick. Will never shop there for my vape fix. read more

I was headed from Daly City to the Fremont area for a party and saw on Platinum Vapes' InstaGram with their all day every day vape juice deals (15ML - 2 for $20, 3 for $25 / 30ML - 2 for $30, 3 for $40 / 60ML - 2 for $40, 3 for $55 / 100ML - 2 for $50, 3 for $65). With vape juice prices going up a bit (~$30 after taxes at some spots), seeing Platinum's juice deals got me to swing by. Walked in and was greeted by Julie (I think, I didn't catch her name, but other reviewers mentioned Julie) and she was very helpful, knowledgeable and patient as I tried different juices and her recommendations. Picked out my 3 60ML bottles and was on my way. If juice prices continue to increase, I may continue to make the special trip to take advantage of their juice deals...Thanks again Platinum! read more

When we walking the lady was so sweet and nice to say hello welcome to the store............................... she show us lots of items. read more

Came in today thinking what juice I wanted Jennifer was a huge help she definitely made sure I was satisfied with the flavor I got. She also helped me with my nicotine level. Who knew you can mix to make the nicotine lower? Anyways definitely will come back here again to see her! read more

I've been to this store three time and Jen hands down knows her business. The store is clean, the customer service is solid and the variety is fairly good. I'd like to see some Milkman vape juice in there. read more

Best build in the bay by far and best juice selection go here . Also its the only vape store with a bathroom! To be completely honest its the closest vape store to my house so its probably the only place I'm gonna ever go for now at least.one last thing I like how the chairs have backrests !#Freebuildifyoubuysupplies #Bryanthemanager #Dontdeletemyreview #Hashtag read more