We used this company for many years and Doug was our contact. He did the work himself, sometimes…read morewith his son. Doug was wonderful and we loved his honesty and promptness. We called them last winter to do a routine chimney sweep and was told Doug was no longer with the company. It had been a few years since we had the main chimney swept, but we don't use it that often. The winters in TX rarely warrant using it. Colton Brown came out and did a Level 2 inspection and eventually said our chimney had level 3 creosote and would require a deeper cleaning with a special solvent. Fine just do it. He charged us $500 for the cleaning and said he would send a report of what he recommended moving forward. Long story short I received a 15 page document from Micah about how our main fireplace and chimney was in such disrepair that we needed a new one. "No longer suitable for continued use." Was the exact terminology. They quoted us over 20k for this job. I called another company and said I had just received some bad news from Ables and would like a second opinion. The guy instantly said, "Let me guess... they said you needed a whole new fireplace and everything else." I told him yes and he replied, "That seems to be their answer for everthing. I'll come take a look." The next day the guy came out and told me they had not cleaned the chimney and that the build up was very minimal. He spent an hour or so cleaning the chimney and when he was done he showed me a camera he ran up the chimney. The chimney was shiny silver metal and looked near new. He charged us a couple hundred dollars and went on his way. He said that was all that was needed and the fireplace and chimney were fine to use. Note our house is only 10 years old. Be careful with this company. You probably don't need an entire new chimney and fireplace you just need a company who will actually clean it.

My fireplace hadn't been used since the big storm of 2021. Nor has it been cleaned in over a…read moredecade. I scheduled an appointment and was given a three hour window for the crew to arrive. Micah and his associate showed up on time. They were very professional and more importantly honest about the condition of my fireplace. Pictures and measurements were taken. In addition, the outside of my chimney was inspected as well as the cap and even from inside my attic. Micah explained the condition in simple terms I could understand and the possibilities of repairs. I feel so much better now

Duct X does so much more than just duct cleaning! Gal, our wonderful tech, was knowledgeable and…read morebeyond helpful :) We had just bought the house and Gal did an inspection & showed me pictures he took of what needed to be done. We had the HVAC vents cleaned which included cleaning all vent covers, they did a chimney sweep & chimney repair, converted the fireplace from wood burning to gas, and Gal was so wonderful to change the lightbulb on the front porch ceiling for me. So happy with Gal & Duct X!

DUCT‑X provided an excellent experience from start to finish. Daniel and Edwin were truly…read moreprofessional, thorough, and respectful of our home. They left the work area spotless, and the quality of their service far exceeded our previous experiences with other companies. We are fully satisfied and highly recommend DUCT‑X.

When the serviceman from 1st Choice Central Texas left, I texted him and asked him to come back as…read morethe photos I took up inside the fireplace showed it was not clean. He said it was just soot and someone from the office would contact me to reschedule because he would not be returning. After waiting all afternoon, I texted a 2nd number the company had contacted me from and said I had safety concerns about our fireplace not being clean, but I received no response. I sent another text next day with no response. I contacted them several times through our Yelp messaging over the next couple of days, stating safety concerns and not being able to use the fireplace until we spoke with them, contacted them through their website form, and also left two courteous voicemail messages for their office letting them know we had safety concerns and asked for assistance. I had zero response to all of my efforts. I emailed and let them know I would be filing a complaint with the BBB and still received no response. I hired another company to come clean the fireplace and not only did he clean out a massive amount of soot and creosote left behind, he was stunned to find that the prior serviceman left his plastic brush and pole stuck up in the chimney. He gave it to me and I identified it as the brush the 1st Choice serviceman was using, as it was distinctive and particularly flimsy, which I noticed at the beginning of the clean. Things happen and if he had explained that his pole broke off and that he would have to come back with tools to get it out and finish cleaning, we could have moved forward. The basis for liability under negligence stems from an individual's failures to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances. He knowingly put our home and our personal safety at risk with a smoke and fire hazard, and that is egregious. It took months to settle our claim with our credit card company and get our money back. I've had time to consider my review and to post the facts without heightened emotion. Not cleaning the fireplace well and not returning calls for assistance is enough for a bad review but purposeful negligence is grounds for not being allowed to do business in this industry. The business office of this company has no excuse for failure to respond.

We had our fireplace chimney cleaned. Lee and Carlos worked efficiently and were professional and…read moreleft everything clean when they were done. I messaged them last week and was able to get an appointment for today. We wouldn't hesitate to hire them again!

We had our chimney swept and A+ did an outstanding job. On time, fair price, solid service.read more

If he is going to ask to use a customer's toilet, he could at least have the decency to clean up…read morethe mess he's made. Absolutely disgusting!!!! Not to mention, the chimney is definitely not clean. May be slightly cleaner than before, but not much. Will never use this company again.

Regina's communication in scheduling was great. Abraham came…read moreout and provided an estimate to help fix out vulnerable chase cover where critters and water were starting to collect. He gave me options and explanations and communicated the issues really clearly. He came back in 2.5 days and installed a custom made metal chase cover, removing the old nasty one. He's awesome and I'm very thankful to have had him doing this work for us! Thanks abr

This company s trustworthy in their work and their quotes. Roman is excellent at his craft and…read moretakes his work seriously. I am very happy with the outcome and the price of the job.

We have used C & G for years. These really are home town folks and they act like it. They will tell…read moreyou if they can do the job and if they are hired they will do the job professionally and completely. If you have any questions or concerns they will answer them or correct whatever you want and they never ghost or avoid you. If you haven't already done it, they need to be your 1st or next call. You will lose everyone elses number once you have worked with C & G.

Great Experience! From the initial call to the office staff (especially Priscilla, and also Rikki,…read moreand Darrian) to conversations with management, and the installers! Very professional and friendly throughout our three projects. We received several bids and because we were impressed with the great customer service, follow through, and competitive pricing we had C&G complete all three. At the end of each installation they walked the project with me to make sure we were completely satisfied! They installed gutters on our house and shed, and also installed a garage door on our shed. We have received a lot of compliments! Extremely happy!

I just had work in my yard done by heart of Texas. They did a great job! The only and main problem…read morewas afterwards and I got their bill. It was as they had quoted me except they wanted another $66 because I was paying with a credit card. This was something they didn't tell me about until they sent me the bill. If I had known they were going to charge me for using my credit card I would have never used them. They should have quoted me that charge at first and given me the chance to use them or someone that doesn't charge for credit card use. Poor business practice and I will never use them again.

If I wanted to mow 3/4 acre worth of weeds I would not of cared to get sod. 3 months after my sod…read morewas installed I am looking at a yard full of weeds and sections of my yard that are almost certainly damaged. I tried to reach out to HOT 3 times and got essentially blown off each time. If I had to guess either HOT does not pretreat the grounds to kill existing weeds before laying new sod, or someone half assed the job. I can perfectly understand some weeds on a new lawn just not this quantity, something was obviously not done right. Not to mention my flower bed is looking quite sad but that is more likely due to icepocalypse of '21.