We have been coming to this veterinary clinic since it opened. Multiple dogs have been patients…read morehere. All were treated well and thoroughly. One was even compassionately euthanized at this facility. During COVID, when I was caring for a sick person in Virginia, they made an emergency appointment for the dog so she could be transported to Virginia. (The caregiver had allergies and had developed anaphylaxis to the dog. Almost ended up in the ER.) Latest example -- Buddy, the Cavalier King Charles Spaniel needed his second round of vaccinations. But he had again been scratching his ears, more recently until he whined. So, another ear infection. Ok. Took care of that, too. Follow up appointment set up for final vaccination. Everything taken care of. Of course, Buddy was spoiled by staff, treated well. He loves the veterinary clinic. Could not ask for more from a vet clinic.

Dr. Sills is the best! Took our kitty Praline in for checkup, blood work, nail trim and update on…read moreshots. She is very caring, knowledgeable and compassionate. She took the time to answer all our questions and called the next day as promised with good news on blood work.

My son's dog was here for 16 days and of course when he and his wife came to get him, there was…read moresomething wrong with his ear. It turned out to be an oral hematoma. This is a very serious matter. We spent this past Sunday on the phone with 16 different vets, nobody would see the dog. Loves Park agreed to fit him in if we could get there in 40 minutes which we did. Doctor was very helpful. Explained everything that was going on with the dog drained his ear. Found out he had an infection in an ear. He told us what to expect and we are very, very happy with the service.

We recently took our dog, Penny, to the Vet here and was so happy. We have tried many Vets since…read moremoving to IL and not pleased with any. But we were happy with the DR. here, And he explained everything we needed to know!! The gals at the front desk are very friendly. BUT, then every time we went back, the DR. had changed, wasn't as friendly, didn't pay attention to our dog, didn't explain what we needed. So had to find another Vet.

My 4lb puppy was stung by a bee this fall and my wife called them (in a panic) to see if he could…read morebe seen immediately. He was showing signs of respiratory distress. We were in the process of looking for a new vet as the one we were currently using was not meeting our needs but rather only taking our money. She and I discussed Alpine Veterinary Hospital as I had been recommended to them by another family. So back to that terrifying day this last fall. The office told her to come immediately, when she arrived carrying our tiny puppy in - the vet was waiting at the counter for her and instantly took our puppy to the back for treatment. Their kindness and compassion is what has us so pleased. This truly feels like a small-town vet. The entire staff is professional and caring. We feel that everyone there cares about their jobs and the animals. Which then makes the humans happy.

I had a bad experience with Dr. Boonstra who I believe caused permanent damage to my 20-year old…read morecat's injured paw when she palpated it. Marilyn has not used her paw since this visit and I assume that something was dislodged during palpation. I found Dr. Boonstra to be rough with my fragile, 4.5 lb little cat lady, not competent and unwilling to provide rationales for expensive procedures. And all of this after a 50 minute wait! The medical director, Dr. Sanderson, has refused to even acknowledge that Dr. Boonstra could have harmed Marilyn, let alone offer remedial action. There is no professional accountability in this clinic and even Marilyn's medical records were inaccurate. I am heartbroken and deeply upset that a visit intended to help a fragile, elderly cat instead resulted in further injury and suffering. Marilyn spent nearly two decades surviving outdoors before I rescued her; she deserved gentleness, caution, and thoughtful care in her final years.

Have been going here for 8 years, my one dog is very temperamental and they handle him with grace…read moreevery time. I couldn't recommend this vet enough. Both doctors are great.

a week ago New Do not…read moretake your animals to this vet. Mine was dead within 3 months because of their negligence. Took my dog here in May with suspected seizures. But also had a weird cough/breathing issue. The tech(could not find picture on their website so I don't know who it was) did not like my dog and kept making snide remarks, I offered to muzzle her and they did not have me do that. She is anxious and just needs a caring and loving staff. The last comment that made me angry was when I overheard her telling the vet that "of course she coughs she barks like a maniac, having that kind of dog back there a 2nd time puts the entire staff at risk" I confronted her saying she coughs all the time, not just when she barks. She was rude, gave me a dirty look and only apologized when my husband got there. My dog came back from chest X-rays and the other tech went on about how sweet and loving my dog was. So I know she was behaving back there. Dr. Damman comes back and says he saw a blip but he thinks she must have moved during the X-ray and so he diagnosed her with a brain tumor, based off symptoms. They didn't want to help my dog. He just shoved seizures meds, discouraged us from seeking a specialist with talks of the THOUSANDS it's gonna cost me and that nothing that can be done for brain tumors. It would only give my dog another year tops. He said Take her home, give her these meds(phenobarbital) to help her, and enjoy the time you have left. The meds were absolutely awful and the longer she took them the worse she got. I called up there 3 times before the vet got back to me and he left a voicemail saying that I should bring her in to "evaluate quality of life". That was it. I called Hononegah animal hospital and Dr. Adas and staff were so great with my dog. My dog loved them. They could tell it was just anxiety and her being very protective over me so they asked me to step out and they just did the exam one on one and she did a phenomenal job. They started weening her off the meds and switching to something else. Which made my dog act completely normal again. A few weeks go by and She started swelling, so we took her back in to Dr. Adas, the issue was that the blip in the Xray was not from movement, it was early heart failure. Had it been caught by Brookside in May it could have been managed and treated with medication. But it had unfortunately progressed too far by this time. The fluid in her heart was leaking into her abdomen . We took her home, scheduled an in home euthanasia and spent 1 last week with our girl. August 17th 2024 was the last time I got to see the best girl. I am still completely heartbroken. My kids are still devastated. My home will never be the same. I should have left a review much earlier to help other families. But I wasn't ready to write it all out. There are a lot more details than this but I only have so many characters to leave a review. And unfortunately I can't leave less then a 1 star review. I hope that if you choose to take your pet to Dr. Damman and his crap tech, that they don't kill your family with their incompetence.

I took my cats to Dogwood for years. They were the only vet they'd ever been to and I really liked…read morethem! In this last experience at making a routine appointment, I spoke with a technician on the phone who was condescending, argumentative, and would not listen to me on what my cat needed. She dug her heels in. Then the vet (whom I did not speak to myself) called and left a message explaining the rationale of the THEIR decision on what my cat needed without involving me in that process. I cannot trust anyone with my animals who won't listen to me. Unfortunately I won't be returning. I spoke with some friends feeling frustrated and three of them said "I would never take my pets to Dogwood". I've since moved to a different local vet and so far, had a very good experience from scheduling to interacting with all the techs and vets!

I have boarded my dog before and it went great. I was very happy with the place. so we used the…read morekennel again but this time took my second dog since the first time went great . They were healthy before boarding. They came back vomiting, bloody diarrhea. I called and left a message to ask how they were when they were in their care I never got a call back. Gave them a couple days because they were doing staff training. 1 week passes still no call. Very disappointed.

They inflated the estimate as soon as we were seen expecting me to say no to the outrageous amount…read moreso they could make adjustments later but I said yes , their faces showed amazement when I agreed and that's when I knew I was being overcharged. I brought my fur baby for ear infection and vaccines and paid $ 895.46 and still ear infection is present. The very very rude receptionist when I called to speak to Vet, she said I'd need another appointment for the same ear infection when vet told me to call if it didn't clear up. The receptionist said no, then asked if I would like to de-activate my account instead of answering any questions! Unbelievable ! Do not go here unless you like to be treated very disrespectfully and overcharged and still have your fur baby sick without the proper treatment. FYI

Everyone is always very nice and helpful. The place is always clean. I trust them with my cat and…read morehighly recommend them!

Right now you call from your car when your appointment time is, and they'll let you in, when you're…read moremasked, they will also be masked. Safety first! Pets do not need to wear masks... for now! Recently went to Janesville Vet Clinic East with my fuzzy chi boy, Sir Paris Von Floof, for his paw check up. We saw Dr. Nicole. Now, this was a bit confusing, as we had previously gone to the West clinic, and called for a follow up, and no one told us to go to the other clinic, so we were late to the follow up, but it's all good, because they aren't too far apart, and we were allowed to be late. The techs and Dr. Nicole are all very, very nice. They adore Sir Paris, and spend most of the visit telling him how cute he is, which he is quite aware of, but never gets sick of hearing about. I really thought it was quite thoughtful how many signs they had up regarding important health and safety information, regarding such things as "NO HUGS OR HANDSHAKES WILL BE GIVEN which is especially hard for the staff during times of euthanasia" (paraphrasing, possibly? Going from memory), all rooms are sanitized after each use, and the sign warning that peanut butter is used in all exam rooms, so if you have an allergy, let them know. I mean, this is important stuff that you should see in more vet offices, but you don't. They're really stepping up the game here. They have a basket of dog toys in the hallway. Paris got his nails trimmed, tested his paws for yeast, and got some medicated wipes for his little feetses, we're going to wait and see if this stops him from incessantly licking/chewing his paws and legs. This place is kinda moderately pricey, but it's very nice, there's no wait, and they're very nice.

We moved to Janesville last fall and before arriving all our pets were up to date on vaccinations…read more It is fall again, so we needed to find a good veterinarian, for both canine and aviary. Janesville Veterinary Clinic East was able to meet all our needs under one roof. We have a 5 and a 11 year old golden retriever, a 16 week old puppy and a 28 year old Blue and Gold McCaw. So yes, we needed a vast array of different services, for young, old and feathery. The first order was updated shots for the dogs. The staff is very friendly and they talked to our pets, like family, just like we treat them at home which comforted them. After all, no one likes the Doctors office, right? Anything to make it less stressful the better. Next step was to provide dental cleaning for our older dog. We had never had her sedated previously, so we were anxious. During the procedure, they called us updated us on her status, told us she was doing fine under the Anesthesia, which was very unexpected and thoughtful. Then the said she required having a tooth pulled, which we already had suspected. I was stressed out thinking about the pain she would be in when she came home and the dreaded "pill feeding". She slept most of that day, and the next morning I was happy the medication was chewable and tasty, and it was happy like it never happened. (I suspect the drugs helped) I like their caring attitude, professionalism, and their guidance on new products and medications. The medications suggested for our dogs, all chewable/lickable and tasty. Never has been giving our dogs medication been so easy!!! They also suggested a new flea/tick medication, also chewable and tasty. No more hiding pills in hot dogs and hoping they don't figure it out. I really like this veterinary clinic, probably the best we have had.

Dr. Smith is an excellent veterinarian. She listens to all concerns and gets to know your pet. She…read morealways has great recommendations and I feel fortunate to have found her for my best friend.

After calling several veterinary offices and being told they are 3-4 weeks out and one even wanted…read morea $50.00 deposit on top of not having an appointment for over a month I found Kathleen Smith!!!!! This doc knows her stuff, she is easy to talk too and is very good at her profession. No up-sales and focused on issued at hand. Glad we found her.