Being new to the area I was VERY DETERMINED to find a veterinary clinic fast. I had a very sick husky with cancer that was the light of my life and had all of my heart. I had all my baby's medical records ready and the female veterinarian picked out. I would NEVER just go anywhere and say "here he is, do what you can! ".
Dr. Fick was wonderful for the short period of time I took my baby in for his meds and check ups, but my issue is not with the vets. The moment I walked in this clinic the office staff was lazy, rude, has no idea what a smile is, and the woman with a boy cut hair and glasses had me talking to the back of her head! If your going to ask me questions about my dog or myself TURN AROUND AND ACKNOWLEDGE ME! As a concerned customer I would call if my dog had me worried (Dr Fick was always willing to talk) and of course the receptionist with no people skills what-so-ever would take my calls. If you are unhappy at your job LEAVE! I came to this clinic because I am a worried, concerned, heartbroken individual that needs help for my dog! I don't need your attitude! Lack of people skills and customer service is what customers like myself DO NOT NEED!
My baby had finally passed away and of course the pain was one of the worst pains ever. I was told his cremation ashes would be finished that next Tuesday. Which was 4 days after I had him put down. I called and the same receptionist answers. With no personality say " he isn't here we will call you". Umm, ok, I called 4 days after that, same answer and attitude! My husband calls he actually received a different person and was ACTUALLY GIVEN REAL INFORMATION about our babies ashes. Cremation only have pick ups and drop offs on Tuesday's. That would have been fantastic to know the first time. I am grieving, I want my baby home with me and I get no answers. UNACCEPTABLE! Once again my husband was told they will call us once his ashes arrived.
Finally Tuesday came and I had received no phone call. The pick up/ drop offs come 8-9am. I waited till noon and my husband called. Do you know what they said, "we called but it just rang and rang". Not true! The Dr's never had any problems returning my calls or would leave me a messages! Not only does this clinic prove themselves to be uncaring, lazy, and irresponsible but the had MY HUSBANDS NUMBER AND MY FATHERS NUMBER TOO! You have my dogs ashes for crying out loud! It is your responsibility to get ahold of me and ACTUALLY CALL THE CUSTOMER!
I love my veterinarian Dr Fick, but because of the lack of concern, caring, customer service and people skills with the receptionist I will NEVER GO BACK TO THIS CLINIC! It was hard enough to put a member of our family down and cry every damn day wondering when I can bring him home! I don't need to deal with this shit on top of it! read more