We have been taking our dogs to Cedar Dale for about 15 years. We always had a great experience…read moreand felt our babies were in good hands. It has recently changed hands and being managed by a new owner. It definitely has a different vibe which I guess I'm just not yet used to. The former owners, Peter and Bruce, were really in tune with our neurosis with leaving our dogs for extended periods. If we had concerns, they were promptly addressed and our minds were quickly put at ease. They had a long time, loyal staff that were really amazing and always made us feel totally comfortable. I think it's just going to take time for me to adjust to the new set up. The new owner seems wonderful and has an active Facebook page which provides pictures of what the dogs are doing on a regular basis. They have special dinners for the dogs on major holidays and make these homemade wonderful frozen treats that our dog goes nuts over. They have installed turf in all the play areas so the dogs come home with muddy paws, which I'm sure was very costly to have installed. Very nice upgrade. Our dog really enjoys her stay here. She loves the socialization and I appreciate that they mix it up where she gets to play with the big dogs and the little dogs. (She's only 40 lbs and usually prefers puppies and and little dogs). I hope Cedar Dale continues in the tradition of providing excellent service to their clients. It's clear that they love the animals and are engendering a warm, nurturing environment. I would encourage the staff to continue to work on communication skills. Communicating with a customer who is thousands of miles away while their pet is being boarded can be a challenge. Take the time to exude confidence that you've got everything under control and maybe follow up with a quick e-mail, especially if it's a long term boarder who is far away. I appreciate the Facebook page, it's a great way to convey to long term boarders that their pups are safe and happy!

I just spoke on the phone to Cedar Dale Pet Resort regarding my concerns over being over charged…read morefor my dogs boarding and grooming. They are making false claims. The woman on the phone said they have a note in their system that they told me the grooming prices vary and gave me cost estimates. This is untrue. They never spoke to me. If they had given me those prices ($600 for grooming) I would not have approved those charges. In fact they never spoke to me on the phone. All communication was done in writing via email. I have also attached the invoice I was given as an estimate and the grooming is listed as $0 - she said I should have known it wasn't free. And went on to try and shame me saying they don't work for free. That $200/ dog is normal for big dogs. Every other time we have boarded our dogs at other facilities they have either included a bath/groom for free or charged a small free, under $60 a dog. The only reason we did not use our normal boarding facility was they were closed for renovations the week we were going to be gone. Cedar Dale Pet Resort apparently feels that charging 50% more than the original written quote without getting authorization is acceptable. Please do not ever use Cedar Dale Pet Resort, they do not honor their price estimates and do not ask permission before performing services that can exceed $500-600.

I had a great experience when I used their services when it came to the grooming of my dog Minnie…read more They will even make an appointment with you to actually come to your house to groom your pet (bath, nails trimming, cutting hair, etc). They take care of both dogs and cats. The owner April, was very professional as well as excellent in the care that she took in making my dog feeling comfortable and relaxed throughout her whole experience. I know that I will definitely be using their services many more times over the coming years. I highly recommend that if you want your pet to receive the best possible treatment in their grooming and other needs that you contact April and I can honestly say that you definitely won't regret it.

If I could give more stars I would. Megan is an amazing groomer! Our dog loves going to see her and…read moreshe takes such good care of him. She has great attention to detail and shows an immense amount of compassion for our fur baby. The Grooming Lab is a very clean facility and uses high quality products. If you are looking for a small business that takes pride in taking care of your pets I would highly recommend going to see Megan! Thank you so much, you have a lifelong customer in us!

Stacey was recommended to us when the groomer we had used locally for over 2 years moved out of the…read morestate... First appointment and grooming meet all our expectations, happy we were directed to a quality, compassionate groomer in Elkhorn area.

I completely agree with Tammy L. I had complete faith and trust in Dr. Benzon and Dr. Benstead…read morebefore him. The new owners are not the same at all. They don't have the compassion and caring hearts that Dr Benzon and Dr. Benstead have. When It was sold, I swore I'd keep going there as long as Dr. Benzon was still on staff. And, if I could be assured my dogs would see him every time, I would still be taking them there. But, the new ower and vets seem like they only care about the money. My dog has been sent elsewhere twice in an emergency. Dr. Benzon would never have done that. And, I would have given him a five star rating. I still do give HIM a five star rating.

I wouldn't take any animal with a heartbeat to this place now. It used to be wonderful before they…read moresold and the new owners took over. Dr. Benzon was amazing and one of a kind. The staff now are heartless, have zero compassion, and totally incompetent. If you have a larger dog watch drug dosages. They have no idea how to calculate them. Their error almost killed our dog and they took zero responsibility. After spending 4 days in the ICU at an emergency vet hospital and $10,000 later they saved him. Which at first they didn't think he would make it through. The hospital told us the dosage was way too much for our dog. I wouldn't give any stars but I had to give 1 for this pathetic place.

First and last time going here. Very very disappointed in the grooming she did on my cat. My cat…read morelooks terrible. She is uneven all over and choppy.

The woman that owns this business is extremely argumentative with her customers. If you want proof…read moreit is easy to see, just look at her google reviews, anything other than 5-star reviews she argues with in a reply, and to be clear, most of the 5-star reviews are coming from exact same location, so, probably fake accounts. She is always fighting with you on what your dog should receive, despite it being your dog. She has no set prices, they are "at-will" and is just really hard to deal with. I will be taking my business elsewhere.

Relocated to WI from Ohio- I' m super attentive to property…read morecleanliness, human interactions, and my dog's vibes after boarding her. It's clear all humans here are absolute dog lovers and just sensational professionals. Thank you Dog City for raising the standards and sending my sweetie home noticeably happy every time. She may have had a better vacation than we did.....we are SO okay with that!

Dog City provides a fun day of play or a fun vacation spot for our pup while we are away. It is…read moreclear they provide loving, individualized care to all the pups. Our Haley runs to the door upon arrival and comes home exhausted but happy. Dog City gives us great peace of mind when we need to leave Haley in their care. Thank you for providing such a wonderful spot for the pups in this community!!!

I've been going to Lake Geneva Animal Hospital for over 20 years and trust them with my fur baby's…read more100%+. I have had many dogs/cats over the years, and the Vets and staff have always been there to answer any questions or concerns. I wouldn't take the loves of my life to any other Vet. I've seen many changes over the years and love the newer generation of young vets joining the practice like Dr. Lexi!! I don't want to leave out the techs and office staff who are also amazing. Thanks for all you have done for me and my fur babies over the years.

Lost my business! My cat had surgery 6 days ago to remove a…read moremass in his ear. It's been bleeding for the last two days. I brought him in for them to look at the surgery site. They charged me 75$ for a 5 minute look at his ear. And basically said it's not bleeding now. I asked about no charge since I just paid them 475$ less than a week ago for his surgery. They said they don't do free post op checks. Not even if there's complications. Last time I will ever walk through their doors. Lost my business!