Chatime,,, how can you go wrong? You can't until having to deal with this location. My family and I try to get out to support our local businesses as much as possible during this pandemic period; today was no different. We just finished eating at VRoll and had a great time. As a treat I suggested to our party of 7 we go to chatime and spread the wealth.
Chatime had a BOGO happening which created a long line outside. We had already completed our order and unfortunately a 7 yr old in our party neglected to ask for "bubbles" or tapioca in his drink. To avoid any tantrums or bad vibes I told him lets go back and get some. Upon entering and speaking to one of the servers (probably the franchise owner) she rudely states we need to line up and pay for the bubbles, which I don't have an issue to do so. Common sense would be to just make another drink or give the kid a serving of bubbles to stop the sulking and tears,,, nope! The female server was insistant on the redirection. By this time there was 6 people in line. I waited but the kindness of the other patrons they let us go ahead. A whole whopping $0.53 later the lady server already scooped a portion of bubbles then proceeds to say " you know we can't take back opened beverages" with a look like I was stealing from her till. Annoyed that I even gave this place any business I took the cup and left.
I don't mind spending the $ to help businesses out but to spend it at a place that unappreciative is never worth anything. I know this review won't make much of a difference to most patrons as Chatime is overall a good product that serves many. It's just sad to know that this establishment is unappreciative of patrons support. Too much business is bad, too little business is bad, in this case too much business made one person lose sight of customer service.
The product may be great but when its associated to bad vibes it's worthless. 1st and last visit even if the establishment is handing out free drinks, thx but no thx. read more