When I went to pick up my clothes yesterday, the nice woman, Kathy, asked for my last name. I gave her my last name and she couldn't find my blouse and pants. Hmm. I thought i remembered they said when they would be ready. After she politely looked for my items for quite a few minutes I peaked back and saw them hanging. (It was a very small and easily identified to me, just a bright blue blouse and striped pants) I said, "Oh! There they are!" I felt terrible. I realized I had given her the wrong name. ha! They have me under my maiden name. I totally forgot because they usually just ask me for my phone number. In my defense I have been married 11 years now so I'm used to this name by now. Anyway, she was SUPER nice about it and not one complaint. Guess I've been going here for a while now. No complaints. (well this is an updated review so I've changed my tune) read more

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Terrible experience -- ruined my clothes and terrible customer service! I brought in my white coat for cleaning, and they returned it with the lining ripped. After cleaning, it looked absolutely awful. On top of that, they ruined another jacket by shrinking it. The lining was sticking out about 3 inches past the sleeves and buttons! What made the experience even worse was their attitude. They acted as if nothing had happened and showed no concern about the damage to my clothes. The staff was rude and completely unprofessional. I later found out that the person responsible was a man named Mark. I trusted them with my clothing, and they returned my items damaged and looking worse than before. This is completely unacceptable. I would not recommend this dry cleaner to anyone who values their clothing or expects basic respect and accountability from a business. read more

Don't go here! They ruin clothing! Absolutely the worst dry cleaning experience I've ever had. Avoid this place at all costs. I brought 13 coats to Chase Cleaning, nine of them came back completely ruined: torn fabric, clumping, and irreversible damage that rendered them unwearable. This wasn't light wear or a small mishap. This was full-on negligence. When I returned to resolve the issue, the employee gave me the runaround for nearly a month. Not a single repair was made. They refused to provide a manager's name, phone number, or company policies when asked - basic things any legitimate business would offer. Calls were ignored or abruptly disconnected. After multiple visits and wasted time, including coming early after a night shift to meet a manager who never showed - I was forced to retrieve my coats, still destroyed. read more

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STAY AWAY!! These people are not to be trusted with your nice clothes!! I was with my friend when she purchased a brand new designer blazer last week. It had a spot on the sleeve and she told me she wanted to get it dry-cleaned. A few days later, she texted me a photo that the BRAND NEW, $700 beautiful blazer was completed ruined by the dry cleaners!!! It went from a creamy white to an ugly gray-green- COMPLETELY RUINED. My friend left a 1 star review and they had the audacity to reply to her review claiming to have never seen that customers name and that they have never seen her garment. "Perhaps you have mistaken us with another cleaning company" yeah, she doesn't know when she room her garment for cleaning ARE YOU KIDDING ME????? Avoid at all costs, these people are liars who will do/say anything to avoid a bad rep. Maybe don't ruin clothes, and take some responsibility if something goes wrong??? Disgusting. read more

Chase Cleaners - Are you guys seriously delusional? Stop lying, it's not helping your business - Dry Cleaning Near Me - Citrus Heights, California

I've used this place for 2 years but now I am done with them. They ruined 3 pieces of nice clothes that were over $1000 value all together. Completely shrunk my cashmere sweater that it now fits my 10 yo. My silk dress has white residue all over it and looks gross and the last straw was a very nice jacket that they somehow turned from bright white to grey/green. I'm very unhappy about it. I have no desire to go fight with them. Just go elsewhere with your clothes. read more

Chase Cleaners - Dry Cleaning Near Me - Citrus Heights, California

I dropped of two coats to this place one of them was ivory, when went there on Monday Jan 2nd I was very surprised to see my coat very dirty, I pulled out from the plastic bag and whole coat was not ivory anymore was very ashy .. o told the owner that wasn't what I brought, and he said "no ma'm that is what you brought, that's what we give you" we argue about it and he said he will dry clean it one more time. But it will be the same because he insisted that was what I brought. I went there today to pick it up and he did not do anything. The coast was still very ashy.. I asked him to replace it or give me the money to buy one. He went off on me, he was very rude, very un respectful, unprofessional and racist very -very racist. I told him to pay my coat and he asked me to live his business or he will be calling the police if we don't leave. This man is really bad! I will never go to him. read more

Chase Cleaners - The one on the left is the one he damage, it was the same color as the one on the right - Dry Cleaning Near Me - Citrus Heights, California

I've been coming here for years and the owner Mark runs a legit business, all my uniforms I take in is done professionally and done right, I've even had repairs done to garments and those have been done correctly also so I would definitely highly recommend his establishment for cleaning and all offered services! read more

I will never do business with this company again, they advertise on their website that new guests get 10% off, when I asked about it, the cashier was so rude. I asked to speak to a manager and never received a call. When I picked up my item I asked again and was told it was an old offer, yet it is still on the website. All they could tell me was they did not honor what they advertise. No concern whatsoever about the customer and honoring what they post. read more

I brought 2 sport coats in to be dry cleaned and when I got them back they smelled as if they were simmering in a rancid curry broth for weeks. Absolutely disgusting..... had to buy a brand new one while on a trip as when I opened the plastic the stenches of hell came out. Will never do business again and will steer people far away from this place. Update: Owner threatened me via email after I posted. I notified yelp and local law enforcement. Stay far away...... read more

Chase Cleaners - Dry Cleaning Near Me - Citrus Heights, California

I dropped off my $700 rug, it came back so so so much worse! Even one star is being generous. Athe rug is completely unusable. The manager and employees are all very rude about. I want my money back read more

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I really appreciate the service they provide. Always deliver on time and they do a great job. I use them for all my dry cleaning and laundry service. I also appreciate how they usually know who I am without showing my receipt. Great locally owned business. read more

I rarely use dry cleaning and the first time since i moved into the area here, i brought 2 down comforters in to be dry cleaned, they were done when promised. I will use them again, staff was nice as well. read more

I've had no problems here whatsoever. Inexpensive, fast turnaround & items ready for pick up when they're supposed to be. Quick in & out, I pay in advance & it saves time. read more

If you're looking for a review on dry cleaning, skip this one because I've never gotten clothes dry cleaned here. If you're looking for a review on patching of jeans, continue! I was in need of a place that does patching for jeans and was having a hard time finding one in the area. I took a chance on Chase a while back and was very pleased! They fixed my favorite pair of jeans and I was able to wear them for so much longer, until they finally couldn't be repaired any further! The patching they do is smooth so it doesn't bother or rub on your skin, it's quality work - no lifting or coming undone after a few wears, and it's discreet if it's in the inner thigh area, which mine was. I was really happy with their quality of work and actually just dropped off another pair to be fixed! But what really makes this place, in my opinion, is Natalia! She works the front and is SO kind, friendly, and personable! She's literally a little ray of sunshine whenever you talk to her! I would definitely recommend Chase for jeans repair if you need it!! read more

This is sad!! After probably 15 years of going to this cleaners once a week, $100 dollars a month, I get treated like this. I had a mishap with a dress. The girl at counter, of course was of no help. I asked for owner to call me. He never did. When I called, guess what he said. It's not our fault!! Imagine that!! After arguing the situation I said "it's a shame after all these years I have to find a new dry cleaner" His response "I own 12 dry cleaner in this area , so chances are it will be mine" UGH!! All he had to do was apologize and pay me for the dress. Good customer service goes a long way. In response to Marc A. Comments he agreed to sew back the piece that was ruined in your establishment. I strongly suggest you revoke your comments about Ukrainians, because as you're well aware those words NEVER came out of my mouth. Yes I said I did not like her because she's unfriendly and was of no help. Thank you read more

I have been coming to this cleaner for years since I believe before 2010. I have never in my entire time going here have I had a problem prior to the last three times I have had one coat dryclean there. I thought maybe it was just a fluke last winter it took me airing it out a long with strat fabric freshener. so this last Friday I figured I would try again because there is no way it would happen again the smell of dirty nasty old water or steam. But it did when I went to pick it up Monday I smelled it before I left and return it to the young lady to be cleaned again giving yet another opportunity to fix the problem. I now have the owners number and will be calling him tomorrow to have a discussion about getting my money back. But I will not be returning to this place nor referring anybody. If you want clean clothes this is not the place for you! read more

I have been here a few times and decided to yelp them. I am really surprised by a few of the Yelps, as I was very happy with the service and friendly owner. It's nice to have a good dry cleaners near home. read more

Brought in suits to be cleaned. Little wrinkled... and the pants of one now have a small slice in it....Wasn't there when I dropped it off as I noticed it immediately today when I put them on. Not going to bother telling them based on the other reviews I see. Hopefully someone else can sew it.. read more

I've been using chase for quite some time and the service is excellent, even when I needed my things rushed. Highly recommended, great honest people! Gus read more

If I could I would give this place 0 stars. They ruined 5 of my jackets went back to get them cleaned since they stunk so bad but they only got worse. I didn't even bother getting my money back or dealing with them I never even received an apology for the inconvenience. I just bought all new dress jackets and have decided to start cleaning my own this place is no good read more

SAVE YOUR MONEY, TIME, AND PRIDE! One star is generous. The owner is very rude, and lied when I asked him his name! Haha, a liar about mostly everything, actually. I have had the exact same experience as most of the unsatisfied customers on here...1) my clothes were ruined, 2) the owner lied and said it was already ruined, and 3) he was bad-mannered and uncivil. He cares a lot about poor yelp reviews...you'd think he would try to do something about his 1.5 stars. read more

Wow....not sure why I read all these reviews and still decided to give this place a shot. The service is disgusting! And the manager is horrible. 2/3 of the blouses i gave them were RUINED. Save yourself the headache and insults and go on Save On Cleaners on Greenback Lane. Never again would I step into this place!!! read more

This place is awful. I took in some newly purchased work shirts and got them back. I paid and left and when I got home I realized all of my BRAND NEW shirts were ruined. Reading some of the past reviews now it's clear to me I shouldn't have gone here in the first place. Now all of my 100+ dollar shirts are ruined with yellow chemicals all over the sleeves. read more

I'v been bringing my clothes here for some time and other than a few minor mishaps, I've never had a huge problem. My latest mishap was handled professionally and courteously by Marc (the owner I think). No harm, no foul and yes, I will continue to use them. read more

I have nothing but great things to say about Chase Cleaners. My clothes are always ready on time and they are awesome at getting out stains! Prices are very reasonable! I'm thinking about trying their delivery service!! read more

This cleaners was horrible I took my two shirts and dress they smelled like they were dry cleaned in dirty water and also never got the wrinkles out I also ask to get a refund he said he wouldn't but I will never go to this cleaners again he was also very rude this cleaners deserve this bad review . I don't this cleaners should get any stars for service. I can't believe you Marc would you write so many lies still you cleaners is horrible you been a owner of this cleaners you need to work better and not write bad comments about people you don't know your not very honest person ... read more

Absolutely the worst dry cleaner I've ever used. My mother's drapes were not only shrunken; but I was told they were so wide that they couldn't be folded at the pleats and hung over a hanger when finished. We received them folded like sheets. They were so, so wrinkled. I was told the wrinkles would come out. And, of course they didn't. And, they weren't giving us our money back either. We were also told that whatever happened, didn't happen at their business. read more

The owner of this place is horrible. Just look at the other Yelp reviews and notice how he responds to everyone's real service issues with hatred, blame and vitriol. This guy has some real anger problems and I'm shocked that this business does not go under. Yesterday I attempted to change lanes in front of their van on the road. I put on my signal and there was room in front of him but he sped up as fast as he could to block me out then flipped me off with his middle finger as he drove by. I was astounded that someone representing a business would behave this way on the road alienating potential customers. I then called the number I saw on the van to report how shocking this juvenile behavior was. I received a phone call back from a man two minutes later telling me I was harrassing his innocent driver and threatening me. He claimed that he was the owner and reviewed dash cam footage from the van and I was aggressive. He threatened to post video of the incident online so everyone could see my license plate. I believe the owner was lying about having video footage and reviewing it because I believe he was actually the driver. I have had things cleaned here before but never again. I hope no one ever goes here again until this angry man receives the professional help that he needs. read more

Horrible! This is the worst dry cleaners I have gone to in my life! I always dry clean my new clothes and decided to try this place out. When I came to pick up my clothing there were chemical stains all over them. The "manager" mark tried to tell me that the clothing was already like like that.. Even though I took the tags off the clothing inside when dropping off! Not only were my clothes ruined, I was also insulted by the manager when trying to get my money back. This an absolutely horrible place. DO NOT GET YOUR DRY CLEANING DONE HERE!! read more

I took my clothing there a couple of days ago and the service was amazing I would recommend this place to anyone and they have fair prices and fast return. Once I needed to dry clean my cloths for a party. I asked for a Rush and got the cloths back on the same day perfectly clean and ready to go. Now I take my business there all the time. The manager is very polite and friendly. read more

Very disappointed! I took my expensive $150 bed comforter to get it dry cleaned and when I picked it up, it was torn up all around the hem (probably from high agitation, which doesn't make sense if your DRY cleaning it). When I showed the guy who said he was the "manager", he said he would fix it for me at no cost. I returned a few days later to find that the "fix" was actually done by hand sowing the comforter back together, which looked very unprofessional and very noticeable. I said that this was unacceptable and asked how would he feel if this was his comforter? The guy there told me that this happened because the material is "very cheap" and I probably got it at Khol's so he cannot take responsibility for it. He said I should be happy that he "tried" fixing it for free. I was horrified! I couldn't believe what just happened. This is $150 comforter that is completely ruined and this guy wasn't even willing to give me my $32 back that I paid to dry clean it. What he should of done was also pay for the comforter. I've only dry cleaned it once before (not at this cleaners) so I would say still pretty new. After returning on numerous attempts to get my money back, I encountered another guy working there who was wiling to return my money back. SO now I have my $32 back and a ripped up comforter that I cannot use EVER again. I will never return there again. Horrible customer service! read more

This is a response to the reply to my original review. The jacket was NOT in poor condition until Chase cleaner finished with it!!!! This was the first time it was "cleaned" and I purchased it from Nordstrom for $160; it was less than a year old. My husband most certainly did not agree to such a statement that it was "in poor condition". I am not surprised that they are lying about this, but how do you prove it???? I didn't even ask them for a refund of the $17 it cost to have the jacket ruined by them because the owner who was never available when I called. When I took my now ruined jacket to Swanson's Cleaners in Granite Bay, they said it looked like it was pressed immediately after a black item was pressed and it bled onto my jacket. My jacket was orange; now it's a very ugly black/orange. I should have taken them to small claims court. Strongly suggest you avoid this "cleaners". ZERO STARS read more