I've been a Chase customer for many years and have never been particularly happy . They had some nice employees at the West Orange branch I used to use but they closed .
I brought in a large cashiers check about a month ago for something I'd sold online . I was suspicious of it and alerted the teller . She said when I went home I should call the bank the check was drawn on and said it looked fine to her . A little while later she called me and said she'd googled it and it might be fraudulent. So I did some more research and confirmed it probably was . I called her back and was told to come in and meet with a manager . We established it was fraudulent and said , no worries we will just freeze your account for a couple of days . The teller also told me this . So today weeks later , I went to the ATM to check a deposit I'd made online because I was going to pay my mortgage. Machine told me to go into the bank and see someone . I went in and was blandly told my account had been permanently closed . I was furious as I had been lied to and not notified . I have automatic bill payments and it could really screw up my credit and life . The bank manager I spoke to was unapologetic, she treated me like a sleazy criminal because I got a fraudulent check from a sleazy criminal . She actually told me I must be stupid if I sell on line and didn't know that check was a scam ( um newsflash I was the one who questioned it ) . She asked me in a very snarky way for my ATM card and I tossed it on her desk . She got up in a huff and said I was treating her like a dog and she wouldn't help me . I said fine and closed my savings account instead . I am so happy to be done with them . They don't know what they are doing and when they make a mistake they double down and start blaming the victim instead of apologizing . Infuriating. Good riddance . read more
