This bank is the epitome of class. I just received a call from the manager, Ruth. She wanted to…read morecheck to see if I received my bank card and email containing online banking instructions. When I told her that I may need to call the 800 number regarding my online username and password, she offered me to come in and fix it. I also found out that they do business spotlights. Thus, the reasoning for the Mary Kay table from my previous visit. Now that is what you call building business partnerships! Finally they are having an upcoming networking event. What bank hosts those? I just may move my personal accounts here too...

This bank is awesome. It may not be the biggest bank but the service is unbeatable and the people…read moreare professional and helpful. Juliet specifically has helped me significantly on several occasions and I know I can always count on her.

I want to commend/compliment Ms. V. Brannon of the 2624 mooris ave branch…read more I had a check that had scribbling on the back making it difficult to scan in the bank computer system. Ms. Brannon tried, and tried and tried for over ten minutes, trying every which way until finally the system accepted the check. It was ony a $14.00 check, but the effort and steadfastness of Ms Brannon is commendable and noteworthy Thank You Bob G. Chatham

Went to this branch once to use the ATM. Easy to park in the lot and to take care of bank business…read morewhen need be.

XCEL is the best financial institution for me. I have been a member over 35 years. I have had…read more mortgage, auto, personal loans. They are the best. customer service is also great.

We were in the market for a mortgage and Xcel was recommended to us. Not our first mortgage and so…read morewe were expecting to go through a long and tedious process. However, XCEL really took care of us and walked us through the process from completing the paperwork to locking in the rate and everything in between. And the fact that this company is a federal credit credit union they don't originate loans for profit. And they were available for any questions we had during all this. Needless to say, at least with our experience, this was as painless and smooth of a loan we can ask for. Thanks Dennis and Nesrine for your patience, answering al our questions, and all your help through all this, and making this as painless of an experience anyone can ask for.

I had an amazing experience at this credit union. I specifically worked with Dolly and she was…read moreexcellent.

Had a very great experience. Had a very pleasant experience and Rose was very helpful explaining…read moreevery step of the way. Would definitely recommend this Credit Union.

They keep changing the rules and regulations. The system was unavailable on line from the end of…read moreSeptember until recently. Not cool. In addition to that. The updated terms and conditions is over fifty pages long. This is In order to gain access to your account online or mobile app. I refuse to agree. I decided to collect my money and terminate my account. If you don't believe me ask someone that has an account with them.

There's a certain beauty and efficiency in belonging to a credit union that puts the essential…read morebanking services most people need without nickel-and-diming them at every possible turn. The benefits of credit unions over traditional for-profit banks are well documented, not the least of which is being able to keep more of your money. Recently, I moved over our three kids' savings accounts from a major bank after learning that they were earning a mere 0.1 percent (yes, that's one-tenth of 1 percent), which felt like they were actually stealing from children. Garden State Federal Credit Union had me fill out a paper form (I know, old school) and bring in our ID and proof of residency for each Kid's Club Savings account, which was a breeze. And best of all, they're earning a full 1 percent on their birthday cash. That's practically like winning the lottery! The other nice aspect of Garden Savings is that the tellers will get to know you by name since there are no passbooks or ATM cards to depersonalize the experience. Just tell them your name and deposit your bucks, easy-peasy! There's no reason to belong to a major multinational financial institution!

do extensive research before signing anything…read more My experience with this institution has been financially devastating. I was told this credit union helps people rebuild their credit, yet within months of obtaining my vehicle, I experienced repeated repossessions, excessive fees, lack of communication, and what I believe to be extremely poor handling of my account. The first repossession occurred over an alleged insurance issue despite my insurance being active from the day I drove the vehicle off the lot. I received no warning calls, letters, or meaningful communication before my vehicle was taken. I was then forced to pay substantial repossession-related fees immediately after Christmas in order to recover the vehicle, which caused severe financial hardship. After struggling to recover financially, losing stable housing, and attempting to rebuild my life, my vehicle was repossessed again based on claims that I was 90 days delinquent, which I dispute. Payments had been made, communication had taken place regarding hardship, and I was actively attempting to continue paying. What disturbed me most throughout this process was the lack of professionalism, refusal to provide meaningful assistance, and dismissive treatment when attempting to discuss options or request documentation. I am now facing the loss of transportation, employment difficulties, and ongoing financial instability as a result of this situation. Now they want 10,000 in 15 days, or i lose the car all together.I checked my credit report and nothing has been posted out of my savings account that LAUREN told me to make the payments and they would pull from that account, NICE my credit report says no payment for March i have that receipt, no payment for April I HAVE THAT RECIEPT !! I am beyond livid, my new well paying job is giving me till the end of the week, this is hardship that is uncalled for Consumers seeking to rebuild credit should be extremely cautious and fully understand the risks before financing through this institution...

WORST BANK IN WEST ORANGE and please being a west orange…read moreresident i would never recommend this bank to anyone. i opened two wells fargo account one for me and one for my wife in jan 2025. when i went to deposit some cash in both account. cashier Sabatina was very helpful doing every step of that depost process. Second cashier was sitting there little rude to Sabatina when she asked couple questions how to make certain deposit and change since Sabatina is new. when S cashier told me i need to bring my wife to make cash deposit and my wife came with me after 5 minute while she wasn't feeling well and try to deposit cash but realize she picked expired driving license, so S cashier told us about expired ID we went back home to get updated current driving license. now this whole time Sabatina was very nice in helping since my wife can barely stand due to some sickness and cashier next to Sabatina have no customer while sabatina was helping us. now when we came back third time with ID sabatina has customer so we went to cashier next to her, X cashier knew what i explained two time inregard to what we were trying to do and also told twice my wife is sick so she can barely stand up. Now this x cashier when i provided ID of my wife while my wife just sat down due to panic attack and sickness she said you need to bring your wife even though she she us walking in bank and saw my wife just sat down. next thing rather than greeting "she said what you want me to do exactly" and asked my wife can stand and fill. now as customer curtsey just like sabatina did she can fill information as customer curtsey and knowingly that my wife is sick and having panic attack she refused and even the bank manager took her side. i have never come across any bank who as customer curtsey will refuse to fill out that details. we been banking with td/citizen/chase for last 15 +years and thought may be we can give wells fargo chance but very bad attitude and bad experience. i hope Sabatina cashier will get promoted as manger and carlos should be head lead for this bank location. remaining crew was unprofessional and rude. i have canceled with wells fargo every account and will never go back to deal with them in future. being a west orange resident for last 7 years i would recommend other bank location rather than this location.

When you want to view your statement now, you have to have them call you with a code. Okay, I've…read moredone that before, how bad could THAT be? Well, the introductory message is long, "Hello, this is Wells Fargo calling. . ." YEAH, I KNOW THAT! JUST GIVE ME THE CODE! ". . . if you are expecting a code, press the pound key." REALLY, JUST GIVE ME THE CODE ALREADY! "Thank you. This is Wells Fargo and your code is . . . " Why not just start with "Your Wells Fargo code is #####" This is 2022, not 1822, the phone is old news and no one wants to be on it with their bank any longer than they need to.

This corner bank is bright red and easy to spot on the block. A convenient ATM greets you before…read moreyou enter the lobby. Inside it's a little cramped, but serviceable. Everyone was friendly and answered any questions I had about their banking chain. If you're interested in banking with Santander then this is a good branch to handle your banking needs. Not much else to say about the place because banks are functional businesses which isn't terribly exciting.

How horrible is Santander - doing nothing for their borrowers?…read more Called today and told by Lawrence in Cedar Grove that they are not following Governor's recommendations?

Misleading, dismissive and rude service, absolutely no clarity, staff has no financial knowledge…read moreand gave contradictory information regarding loan products.

Their customer service is horrible. Any time you call, it's always 20 to 30 min wait time on the…read morephone . They just need to do better all the way around