I'm only giving 3 stars bc my daughter went in. I sat in the car. Even though it is Saturday plenty of parking which is nice. They have so many food places,nail shops etc. So, it was nice to find a parking spot. Well after my daughter goes in I will upgrade my stats or they might degrade. We will see. She isn't feeling well and she is asleep. They close at 2pm. I will wake her up shortly. For now it is a beautiful sunny day in San Leandro. read more

Chase Bank - January 17,2026 - Banks & Credit Unions Near Me - San Leandro, California

Quality/Quantity - Just needed change, small bills, fives, etc. for tip $$ as we are going to Paso Robles, SLO soon. Keep following. I liked the fact they did not have to check ID to see if I was a customer, etc. Some banks really give you a hard time just to make change, WHY?!?! Atmosphere - Good size location. Plenty of parking. Definitely bigger than they probably need. Plenty of tellers (3), and 4 self service machines. You must do some major volume here?!?! Service - 5 Stars, Overall easy in and out. Delays due to customers, NOT employees. Everyone was friendly and welcoming. Got greeted by all the team members, are you on a service program...? Price - Free, just need some tip $$$. Owner Comment - Congrats on your success since 1799 with your 4700+ locations!! Parent company - JP Morgan. You have a long history on all your mergers and acquisitions. Too long to share here. read more

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Had an appointment 2:30pm today. I showed up to the appointment at 2:25pm and told me the banker is too busy. I have to wait a bit. after 10 mins waited and need to switch to another banker. Waiting and waiting another 10 mins, they told me that all the schedules needed to be rescheduled... that 's sick!!! Extremely bad management, don't come to this branch!!! read more

Customer service. I tried twice to open a new account for my grandson. The first time I was denied because I didn't have an appointment. The second time was the wrong day but while I saw many people standing around or walking around none were available to help. After speaking to the mgr who was very defensive I gave up. I have been a long time customer and am disappointed in the poor service read more

Friendly smiling staff and LOTS OF THEM! If I lived near hear I would bank here all the time.

Not a place to go if you are desperately trying to solve a business problem. I went into this location to try to solve a money wire issue and they couldn't solve it and instead told me to wait 7 days. 7 days in business is a long time. My conclusion is that the staff here are not well trained or equipped to solve problems. Ended up being a total waste of my time going there. I would have closed my business account but instead decided to call chase business directly and successfully resolved the issue. Better to call Chase on the phone than go to this location. read more

very professional, patient, and nice. informative on my account to make best decisions. great service employee name wise in e14th chase branch. read more

I usually always go to this specific branch. Sometimes the lines can be long but they generally move fast. Customer service is friendly, branch is always clean. Do not come on a Wed when the farmers market is functioning because you will never find parking. read more

Plenty of parking options on the side of the street or the parking lot in the rear. Visible spacing markers on the floor. Multiple open windows for a Wednesday. Clean bank. Very nice and hospitable bankers to answer any questions. Was given a beeping device to wait for my turn. They asked me to wait in my car or outside until it was my turn to be seen by a banker to open an account. Wasn't a long wait time at all. Less than 8 minutes and my device was already lighting up. I liked their system, kept the area free of people standing around and I felt safe. Very friendly professionals at this location. read more

Chase Bank - Banks & Credit Unions Near Me - San Leandro, California

This is one of the rudest banks I've ever been in. The receptionist acts like she does not want to help handicap people and has us sit in the area. And then tells us to move to another area where we set for 40 minutes. And no one has seen us. I am not done with this post. I will be calling corporate. Let's not forget the fact that she took all the people in front of me and then came to us. When she seen I was there with my Caucasian friend. Yes, I'm black, and I do notice. Things are not right when in there. To change the address and wasted exactly 42 minutes of my time. read more

I have been a long time chase customer and been to different chase branches. This is the worse! Bankers are obviously not busy, no customers, they are walking around or chatting with each other and yet no one wants to help. I have approached a couple of employees and let them know what I need help with and was told that when one opens up that they'll help me. Sat there, watched them without a client, until I left without being helped. Will never coming back to this branch. If only there is a negative star, that's what this branch deserves. read more

I have been going to this bank location for years, but over time they have gone downhill. New staff that doesn't care about customers not sure if they still have the manager but it reflects a terrible manager. The staff should all be fired and new staff hired that has be trained in customer service. No matter I will not go to this location again after years I will not step back in. I will find another location or I may just switch banks all together. read more

I have been banking at this facility for a long time. Today I used the ATM to withdraw money to go grocery shopping right down the street at Pac N Save. I was followed from Chase to the store and as I was getting out 3 black men in masks pistol wip me and said I just saw you get money out and continue to robb me. Lucky to be alive. Police came and we made a report. So being I just withdraw money from that bank and they watched me maybe the bank has some kind of perversions for this kind of situation and could help the client in recovering my lost. No luck. So I would advise people to watch out when using the outside ATM. Security inside is great. They need inclose area so no one can see if you made a withdraw or deposit. Bank should try to make it safer for the customer privacy. Just to clarify this bank is Fairmont branch. read more

This branch was doing really well until very recently the staff were kind expedient and dilligent in their duties. However, yesterday the staff looked like they had all been replaced. I come here at least twice a month and almost no one was recognizable. That alone was weird, but I figured covid or promotions happen so it shouldn't be a big deal. Boy was I wrong. After waiting over a half hour of being in line I was finally ready to head out. As I was about to walk out the back door, these two new employees were like "Sir, you have to go out this door because we are closed now." I looked at the door and without missing a beat looked at them and said, "Are you kidding? I am disabled, I use that door because it is the automatic door and park right outside of it so I don't accodentally trip and hurt myself on the street side. Couldn't you just unlock it for a second and let me out?" After they stupidly and illegally pretended like that wasn't an option. With an "um yeah, no" attitude. I asked them for their names, told them they are lucky, I dont just break the door and walk through it and walked out. Then I called corporate, put on my best old white business owner act and told them that I was denied equal access to entrance and egress even after identifying myself as handicapped and told them the names of the two new employees and said if I don't hear back from someone about this in two weeks I will be closing all my accounts and you will be hearing from my lawyer. Today is day one. In 13 more days I will follow up here when I go to close my accounts if I have not seen a resolution to this issue. CHAD read more

Positives: came in on Saturday between 12-1pm, and only 1 person was in front of me! Asked the rep a question about automatic payment transfer for statement balance payoff for a Visa card, and followed up with foreign currency conversion pickup. Negatives: a shocking disappointment was that Chase never notified me this time around about the readiness of my foreign currency to pickup. It was after 5 business days and NOT A WORD. Very disappointed with that. Someone or a team of someones, dropped the ball there. read more

I don't know need to line when I use ATM, is no one at ATM, but the security women let me go to the line, after that when I was in line, someone came in and went directly to the ATM, but the security women did not stop. Why? read more

I am so tired the banks thinking that they can hold your money just because you deposited a check a payroll check on Saturday they try to hold it until Tuesday which I've been depositing the same payroll check ever since I came to chase they will not release it until they verify the check It is a payroll check it will not bounce it's not like handing them a check from another person or a third-party very disappointing read more

I've been with the same branch since it was Washington Mutual, but something happened the other day that made me decide to move my accounts. I recently came into 50K and was waiting with others to meet with a banker to set up a savings account. There was an older gentleman who had been waiting for 10 minutes already when I had arrived. An employee comes out and tells him that due to the bankers appointment with another customer, (which wasn't for another 30 minutes) that he couldn't be seen. This is after he had already been waiting. He told her that he only needed maybe 10 minutes of their time, tops, but they still refused to see him. At that point, I crossed my own name off the list and walked out. I will be back to close my account and take my money to a bank that understands customer service and basic decency. read more

Assistant manager on shift on Friday June 4th 1:00PM was amazing. He had to deal with a angry Karen but he handled it perfectly with calming words and reasoning. I was about to cuss her out myself but he was able to perfectly diffuse the situation without any help. read more

I do banking with Chase and BOA. I was diasppointed that I wasnt able to cash my check from my other bank because I dont have enough money on my account. I was redirected to a check cashing place to get my money. Then I got to Bank of America, whom I was just a customer for barely 2 years. The cash out my check (from my other bank account) without any drama that I experience with Chase. This made me think if I still want to continue my Chase Bank account read more

Leo was terrific, he was also very kind & efficient. What an enthusiastic employee, that represents his employer in a very professional style. All of my questions were answered with a bright smile, and an above average friendly manner. Thank you again for a memorable visit to your branch, while the stressful holiday pace continues everywhere else. read more

Ugh here this bank so much. I swear I wish I had other options. I used to go to the bank near Oakland by Durant until they closed it being the only Chase bank near me that prints cards it's so annoying. I agree with all the other comments, the lines are off the hook. But the people working there are nice wish they were more tellers though. read more

Chase Bank - Been waiting for him to come back - Banks & Credit Unions Near Me - San Leandro, California

Received a letter from Chase instructing me to go in person to update trust information (I'm the executor of the trust). Tried calling the branch to make an appointment and to ask what documentation I would need to bring but they never answer their phones at this branch. I went in person and was told I'd have to make an appointment (was offered an appointment a week out and only 1 time slot). I told them why I was there and said I could show my ID, and answer the 3 questions in the letter in 30 seconds, but still no. I asked if someone could tell me what documentation I might need to bring for my future appointment. They said no, I needed to make the appointment to find out. Told them I didn't want to come for the appointment only to find out I needed to bring something else and have to come back. They said that wouldn't happen but there was no explanation. Then a banker who was "too busy to see me" came out of her office, and told me to make an appointment. I expressed my concerns again with more frustration and she said "I'm trying to be professional." I told her I could show her my ID and write the answers on the letter for her to process when she had time, but again I got the same answer. I left in great frustration and will never return to this branch and am not even sure I will continue banking with Chase. However, after half a dozen attempted calls to the Montclair branch, someone answered, I explained what I needed, and she told me that if there were no changes since the trust account was set up, I could just ignore the letter! This would have been very helpful information to have gotten at the E.14th Street branch and would have saved the banker from having to try "being professional"! What ever happened to even moderate customer service??? read more

Takes forever to be called in. And once i got called after more than an hour. One document i didnt bring, so i had to come back home to get. Once i got back i had to wait in line AGAIN in order to open a basic account. I mean within a short period that i went home to get a document i had to wait for me to be called in again. Just a simple courtesy to a new member would be appreciated. read more

I gave it a 4 star ! why not 5? here's why ?? 1. The lines here esp around saturday can be really long, you have to give yourself atleast 15 to 20 mins of waiting in line just to get to a teller. They have been pro- active with expediting with the long lines by asking everyone what exactly do they need. Also, there is one point were I was trying to cash out a bank of america check, granted I have no account with chase, they refused to honor that check and was told to go to any BofA branch and cash it there. Other than that, this particular chase is alwasy there when I need them. ATM at front, when I asked for coin wrappers, and I do ask for a lot, they always give me plenty, and go back to them to exchange those coins ( wrapped in coin wrappers), they are always welcoming and always ready to help. I am sure the lines is almost the same as other banks in the area, but they are pro-active with lines. read more

This branch manager was the most unhelpful, condescending "banker" I've ever had the misfortune of having to deal with. He lied to me and accused me of being a possible thief. I've banked there for 10 years and have 3 direct deposits in my accounts every month. If you need any help with your account I highly suggest going to a different branch. A blind monkey running with scissors would be more helpful than the branch manager here. read more

I used to go to the Chase further up the street in Oakland until they closed it down. In preparation for more customers, the Chase in downtown San Leandro decided to close several teller windows and replace them with ATM's. Today the line was almost to do the door when I arrived at 11 am. I was #27 in line, and it took about 30 minutes before I could see a teller to deposit a check into my brother in laws account. Very frustrating when you have two Chase employees repeatedly encouraging you to use the ATM's. I continuously told them that I had to do my transaction with the teller. For the volume of clients this bank seems to have, I would greatly appreciate them staffing more tellers. read more

Chase Bank - Took over 30 minutes of waiting in line to see a teller. - Banks & Credit Unions Near Me - San Leandro, California

I have been a customer since what is now Chase was Great Western. Through the ups and downs, I have always trusted them. But not now. This branch has mis-managed the 1,000 safe deposit boxes. The original signature cards for them "disappeared", so they sent the customers letters threatening to remove the contents of our boxes, even though we paid the rental fee. After numerous attempts to call the branch, I finally filed a complaint with the 800 number. THEN they called me. I did manage to retrieve my contents, which was a relief. But they confiscated the original letter with the threat, didn't provide any paperwork confirming closure of the box, nor did they stop the automated annual box rental fee. And, once again, no one answers the phone. The branch manager is abrupt. He likes to burden and blame the customer. He told me that they would not remove contents, but said that in the letter (the letter they confiscated) to scare customers into going to the branch to complete (another) signature card. To me, such scare tactics with lies are unethical. Since filing my complaint, I have closed out of online banking. There have been too many questionable incidents for me to regain confidence in the ethics of this bank. read more

I went to CHASE BANK, in SAN LEANDRO CALIF, near Bayfair MALL. The Manager gave me WRONG info, he didnt know what he was talking about -maybe just trying to brush me off......plus the ASST mgr was a bully, a chinese lady - snobby and grouchy! I thought your JOB is to assist people?! Do not come here, they will not help you. read more

Never anybody actually working here. Everyone stands around to watch the customers line up. No tellers actually doing teller work, we have to line up to do it all ourselves. If I wanted to use an ATM I would have stayed outside. I don't want to work at the bank. I want customer service at the bank. I have 2 personal accounts and a business account and yet I still have to be the Chase Employee too. Telling me to have a nice day, after I had to walk in, wait in line, handle my deposit myself, is pretty much like telling me to fuck off. You could have been working the window Miss. Chase Employee, not standing there playing tour guide. I'm the customer, not the employee. Maybe I need a bank who actually has people working and not lining us up like cattle to do it ourselves. read more

Its a big bank like the old ones back in the day and they have people that sign you in various tellers that are all smiles and fast. I got in and out quickly and they printed some temporary checks for me right then and there. read more

The bank itself and its services are totally fine. Never have had a problem! But, if you ever need to go to the bank on a Wednesday afternoon or evening...well, don't choose this one. The "security guard" on duty to prevent the Farmers Market attendees from parking there doesn't do his job. Straight up. I got there today, and the lot was full. I was told to park in the driveway along the fence by the entrance on Parrott Street. There was barely room for me to park. If he was doing his job, there would be plenty of parking. I've seen it before. It IS possible. It's already limited thanks to the market. He's not helping anything! I hope the management sees this and realizes they really need to invest their money into someone who can actually do the job they're hired for. read more

I am still trying to add the new treasurer for our business account with them. They told us last time we simply needed the minutes of our last meeting showing me as the outgoing treasurer and my associate as the incoming. So we got the forms they asked for came in and we found out we need to have the secretary there now. we now need to come again and i am stuck being the treasurer way past my term simply because they don't know what they are doing. it was nice for their manager to apologize but the fact remains they should know their own processes and requirements to make changes. i would also like to point out that these changes and requirements seem to be all new. we have had this account since 1994 and were never hassled like this before. I am going to recommend to the new treasurer that we move out business account. i do not bank here personally and now i most definitely never will. read more

Ive had two terrible experiences back to back at this location now .... I've been banking with chase for 7 years and my family and our company had accounts every time I go here to get money from my account they hold me 30-45 minutes saying they are verifying my transaction for fraud ..... never say who they are verifying with because if anything they would call me ..... it's my account next time I will just walk in and record so everyone else can see how uncomfortable it is to be profiled and discriminated against read more

This review is regarding their outdoor ATM's. Let me start off by saying that the other reviewers are correct by saying this location is busy! But I understand; there aren't too many Chase Banks around the surrounding area. With that said, I was upset to find that one of their ATM's was out of order. I got lucky and I was the first one out of my car when a large rush of people showed up. I practically fast jogged to a line 2 people deep. As people exited their cars, I was now than part of a 8 person line. And this was only in front of one of the machines. The other machine had a line just as long. Luckily the 2 people in front of me didn't take too long and I was on my way after 5 minutes. read more

y'all customer service full of shit FR that little lady you got infront is not helpful AT ALL .

Worst banking experience EVER! EVER! First of all, I love Chase, especially the SOMA branch on King Street. Bobbie, Jeremy and Josh are great. Personable, yet professional. But I digress . . . So I walk into this branch on Friday, February 6th and wait in line. I make a deposit with the woman at the counter, (I learn later that she's the manager) and she's almost dismissive in her demeanor. She processes the transaction and gives me the, "Buh Bye". When I tell her that I have an inordinate amount of change in my handbag and would like to deposit it. I could literally feel her eyes rolling back. We get through that one major hurdle in her day when I realize I have another check to deposit. I was hesitant to incur her wrath so decided to deposit the check in the deposit drop box which was no more than four feet away. Fast forward to the next day (Saturday): I get a call at nine-ten in the morning from my contractor that there weren't enough funds in the account to cover the check I issued for him and his crew! WHAT? I log on and lo and behold no check deposited. I call the branch and speak with Lisa, the assistant manager. She is extremely apologetic and states she will look into it and will call me back. It's now Monday and I have yet to receive a call. So I call. Lisa informs me that they still can't find the check. Okay. She states she will escalate the matter to her manager. Okay. I receive a call from her manager, Alma Pacle. She states that she remembers our interaction and confirms that she saw me approach the drop box. Okay-so now that we've established that, I ask her what steps she's taking to research the matter. She states that she's going to re-check for every single transaction for the dollar amount of the check. Well, let's see, if you already checked the transactions for that dollar amount, wouldn't it be prudent to check for every single transaction done through the drop box after my initial transaction? Nope-not going to do it. That's just crazy talk! Now mind you, I'm not asking her to check every f-ing transaction that day. Nooo-I'm just asking her to review the deposits made through the drop box, and just THAT drop box, after 3pm on February 6th. She made me feel like I was psychotic. I expressed my disappointment and advised her that I was going to contact her corporate offices. This is where it gets really good boys and girls. She literally spits out her name, Alma, spelling out the letters of her last name for me in rapid fire succession. P-A-C-L-E. You get the idea right? That's right-she went civil servant on me! Extremely arrogant and cavalier. The whole, "You can't fire me attitude". I would expect this from some DMV clerk, not from the manager of a bank-someone who is in a leadership position and someone who is supposed to lead by example in a SERVICE based environment. Fast forward 11 days after my visit to the bank: What? What's this? Some extra money in the account? Looks like someone found that "lost" check. But guess what? No explanation. No call or letter of apology for their "oversight". Amazing! In the meantime I had to transfer money from my home equity line to cover the "lost" check. Not to mention the time and frustration I spent contacting the issuer of the check, the government-ya, try getting ahold of them, calling corporate, following up, etc. What a total waste of time and what an excellent exercise in frustration. I can forgive the issue with the "lost" check-things happen, but the manager's arrogance and rudeness is unacceptable and inexcusable. So if there's anyone that misses that DMV experience, since they are now cutting office hours, head on down to Chase in San Leandro on East 14th Street. You can wait in line and get a fistful of attitude too! Just like at the DMV! P.s. If you haven't already guessed it, I would give this location zero stars if I could. read more

My preferred branch. Free Dedicated parking. Three outside and three inside ATMs. Wait times for banking assistants are tolerable. The wait in the teller lines are no worse than any other bank. read more

My first bank account was opened when I was 15 years old. I opened it with a bank called, "Great Western." They were later bought out by Washington Mutual who became known as "WAMU". I have banked with them for over 8 years. Now Chase has taken over and I can already feel the difference in service. I do not blame this on my local branch or any other branch or customer service represenatives. The blame is completely on the bank itself and its blatant robbery of their customers!!! Since Monday was a holiday (Columbus Day) all transactions from the weekend did not go through until Tuesday. I had rented a car which put a $400 hold on my card but returned the car on Sunday and the company refunded me the difference. On Tuesday Chase posted all my transactions from the weekend except the credit from the car company (they did post the original amount $400) which than conveniently overdrew my account. On top of that they posted the transactions so that the first one to post was the $400 so that anything posted afterwards would be overdrawn which landed me with EIGHT (8) overdraft fees. That is $33 x 8 = $264. That is more than all the transactions posted! None of my local representatives could do anything about it because they have no authority to do so. I am writing to the corporate office, if for anything, to complain but hopefully get my money back. I plan to move banks next month. I find the whole situation blatant robbery! There is no reason I had to be charged for 8 overdraft fees. I am told they have no control over how the transactions post, but they certainly can see it benefits themselves and not the customer. I think it is a criminal act! No sympathy for the devil! read more

This is a horrible place to bank with. They lack communication skills. The San leandro branch specifically... working with Jose and the branch manager. This is the second time I've had to come here only to be disappointed in the level of service. Their communication with the customers is poor and sucks. I drove 2 hours in traffic had an appointment for the locksmith to show up at 930am now they are telling me that I have to wait until 10am. No one called me to let me know the situation had changed. This isnt the first time its happened. I was told by Jose he would reachout to me with a time... Never recieved a call. My auntie sho lives in the area had to come down and push for an answer. Finally an appointment was set. However due to my travel schedule I was unable to make that one. Many of us work m-f. When I wasnt able to make the first appointment I recieved a call letting me know it was rescheduled for Friday 930am. At that time I asked him to see if we could schedule a Saturday appointment. He said he would call me back. Never recieved a call so I decided to take off work and show up. Get here and bow the manager is telling me that the earliest appt is 10am. What... Now I'm a little frustrated trying to hold my tounge and all he can say is "like I said this is the best we can do"... I not a nasty person but with the tone in his voice he is pushing me to my limit. I'm not the one wrong here. But I'm treated with such disrespect. No one should have to deal with that. I strongly recommend not banking there. No compassion... No empathy... No accountability for what was clearly thier mistake. Communication is key read more