Had some detailed transactions needing to be done and Wilson was extremely helpful. He was very…read morethorough and provided a few good suggestions. A good representative for the bank!

Phone system of Citi is annoying. Never get the right prompt to get connected to the right…read moredepartment. Don't think of talking to an alive person. You must be smart to select one of prompt to complete your case.

Closing an account needs a banker but there's no available banker to assist unless you make an…read moreappointment. What is this???

I had an appointment with Derik at 10am, I was all set and on my way by 10:30…read more He provided great service and was super efficient. Thank you Derik :)

This location definitely has better tellers & bankers. I came here because…read more1. It's closer 2. They helped with assisting me w/my father's accounts. I went to the Bay Fair one & while yes, they assisted me, but they also sent me back to the Chase that first helped me w/my father's accounts. When I came back to the greenhouse location, the told me that all their systems were the same, so there shouldn't have been a reason for the Bayfair to send me back to the Greenhouse location.

I have only used the ATM here and I like how the ATM machines are not outside…read more ATM is behind the doors in the entrance, feels safe and secure and also protects you from the weather. Parking is easy to find

I was pleasantly surprised today at this branch…read more I knew there would be a line outside and inside but I'm cool with that. It's how things are now. Today I was fortunately. Both lines were short and I completed my business quickly. But I know this isn't always the case. So be patient, lines are going to continue to be part of our lives. --- The last time I was in this branch was two years ago to cash in some savings bonds and the customer service was less than ideal, a lot less. It was bad enough I avoided this place for two years. Today I went in to cash in some more bonds and was mentally prepared for the worse. I honestly expected they'd turn me away and say they couldn't do it since it takes time to go through the process. Instead the cashier was friendly and helpful. She went through the process quickly, efficiently, and without any of the grumbling which I had received two years ago. She was truly professional. Wish I had gotten her name. Also there was a supervisor I talked to about a related issue and she was also friendly and helpful. I rarely have to go into a bank anymore. I hope the next time I go into this branch it'll be as friendly as today.

Slow never enough workers waste over half hour in line like seriously ... one persons working onread more

Bana was most helpful in setting up a new account. Very personable with impeccable customer service.read more

I've had the good fortune to be assisted several times by Bana Kidane on my banking needs there…read more Once to go over my accounts and to diversify my finances, and two other times when I invested in CDs and later, after the required time period, decided what to do next. Bana is very knowledgeable, an attentive listener, professional, yet personable. Based on her welcoming spirit and her penchant for doing the best for her customers, she is quite popular. That said, although she acknowledges customers who wave through her office window, she never loses track of the business at hand...with her customer at the moment. She has made my experiences, whether complex or simple, both pleasant and enjoyable. I'm sure that with her attention to detail, her commitment to excellence, and her winning demeanor, she will go far in her career and be in a leadership position. A position where she can create an environment that reflects her upbeat, professional, and successful Standard Operating Procedure (SOP). Solari Jenkins

The uniform security guard stands outside lacks common curtesy. He is constantly on his cell phone…read moreand never pay any attention to his surroundings. He never saw him greeting anyone ( too busy talking on the phone ). I hope you will look into this guards behavior ( mid height , dark brown hair , white male ) . The guards inside are always very professional and greets everyone with a smile .

My wife went to this branch with her brother, her 99-year-old mother, and myself, with the…read moreintention of getting some general information about her mother's 401k and how to withdraw funds. We spoke to the manager, who reacted to our presence with immediate hostility, demanding to know who we were, and refusing to even speak to my wife's mother with us present, unless we had a power of attorney, in which case it would not have been necessary to wheel my mother-in-law seven blocks to the bank. I was so outraged that I asked for the necessary documentation to close and transfer the account. She refused that request as well, adding that not all business was good business. I can understand a desire to protect clients from fraud and manipulation. But my mother-in-law is lucid and competent. The manager simply assumed the contrary. Not once did the manager address herself to my mother-in-law to ask what she wanted and how she might help. That is not protection. That's a narrow-minded defensiveness and a gross lack of cooperation. Never have I dealt with a manager with fewer customer skills.

I go to this bank mostly for the ATM, but I have been inside a few times, mostly when the ATM isn't…read moreworking. Very friendly service whenever I do go inside, prompt also. Located in the Washington Manor neighborhood of San Leandro, it is no longer Bank of the West, it's now BMO. But it's still the same to me, really like the convenient location also!!!

Gone Baby Gone!!!!…read more No Longer Bank of the West!!! This is now a BMO Location!! I keep My Pimp Hand Strong!!!! Gone with the Wind!!! Fabulous

Let me start off with this.... my boyfriend & I originally made an appointment with Rosie at the…read moreE14th location but before we walked into the bank the doors were locked. I was like something happened cuz there's hella police! So I called & was advised to go to the Bayfair location. We found out from a customer that was inside the bank that they had been robbed! Thank God we didn't come early! So now this review is for the Bayfair location. The bank was packed! I'm guessing it was crowded because every customer was being diverted to this location. I'm glad we were too otherwise we wouldn't of had the best customer service in banking history. Myisha LITERALLY took her time with my boyfriend, his brother and I. We were there for about 2 1/2 hours! We had such a complicated transaction due to the circumstances. I'm not going to go in detail but do know that Myisha had great customer service, compassion, funny and sympathetic all rolled into one. I can't stress this enough how she took her time with us! We all walked out SATISFIED! And at the end of the day she told us where to eat! Thank you Myisha! You're the best!

I would rate this branch 1 star based on my third interaction with the branch manager. I feel…read moreracially profiled, as each encounter has been consistently negative and seems racially motivated. Even the staff appears to be aware of her behavior.

I've been with BofA for over 25 years and today made me realize it's time to switch banks. I…read morehaven't been in a BofA in years due to handling everything online. Had to go in today to take care of something I couldn't handle online. I see the place is nice and renovated, but not enough tellers. The line had 16 people in front of me. I waited for 8 minutes with no movement so I left. Tried to find another BofA on the way to San Jose, but they all had the same poor reviews of long waits. Do better BofA!

This location is very bad with customer service and with the line up here is there a long to wait…read moreto to be called they should close this branch or shut it down this is the only location that is very bad

Needs to have zero stars. The one place I get profiled is banks. The funnier part? I can verify…read moreI'm a contractor, 30 forms of ID, shit I can show them I have a few hundred in my account at another bank, but when you're not one of their members (I was but B of A is the legit worst bank of any bank I've ever banked with) they won't do anything for their customer. They won't call to verify, they won't take any extra steps at all to complete a transaction their client has authorized to make. The manager at this bank is hilarious too. The reasoning behind not cashing it isn't even part of their policy, and on top? She's not even supposed to tell me why there was a discrepancy. If she worked for me, I'd off her today, and in my business, I rarely fire anyone. When someone is standing in front of me asking the bank to do their job, and they blatantly don't? It's time for you to find another job. I get it though, this is probably the one place they have a little control and a space to say no. Maybe if I came in something other then my work truck and dressed up wearing my Rolex and didn't look like a contractor the story would be different. People come in to cash checks at clients banks to ensure checks don't bounce. It saves everyone time and money. Cant wait for this place to go under. Even funnier? They cashed the check of the better looking contractor who doesn't look as dirty as me. Can't make this ish up. Same name on the check that didn't work for me, worked for him. Tell me the manager doesn't profile

Worst Bank around, they make jump through hoops just for a simple appointment. GO Bank somewhere…read moreelse