I want to recognize Dennis Sinn (Branch Manager) My wife,…read moreson and myself have been banking here for over a decade. Dennis is a prime example of what great service should be. My expectations are high and Dennis exceeded my expectations of what I usually don't receive elsewhere. Excellent customer service! He helped us with an auto loan for my wife and the process with Dennis was so comfortable,professional ,straight forward, clear and overall outstanding. He has a connection with people that demonstrates kindness, understanding, knowledge, clarity and he also has a cool sense of humor! The staff is also exceptional. I would also like to recognize Katrina (Kat) for assisting me with an auto refinance. She was terrific! That's my bank!!!

Big shoutout to Alycia Robinson-Gross! She is amazing! She always greets me by my last name and I…read moreappreciate her for that! I've been coming in conducting my business with her since her days working at the Rockridge Branch! Thank you for your excellent service!

Lizbeth Castro best help ever. She called a day before asked what services I needed? I was a bit…read moresnappy bc during Covid I had received calls cancelling appointments. I thought she was Ca canceling . She remains bed so professional and sweet! I answered her questions. She said please when you come don't wait in line. Let the guard know you here for an appointment with Liz or Lizabeth. I arrived 14 min. Earl told the guard. He laughed bc I was so prompt. We both laughed. He told someone they came out and said Liz is working the someone, as soon as she finishes up she will see you. 2 min. Later she came and got me! She answered all my questions helped me with everything and more. Have me valuable information that I really needed. At the end she brought her supervisor over bc she would be off the next two days. She wanted to let me know her supervisor would be available. I was so excited for all this help so early in the morning. Thank you Lizabeth go our chat! I felt like I like I was at home

Ever since covid all banks have had a FU attitude by policy of only having 2 tellers at all times ,…read morelonger lines and wait times they do not value our time because they have our $ and screw you and your schedule ! If you want your $

Been with Bank of America for over 20 years now. Been visiting this branch for over 10 years. They…read morehave been exceptionally good to me. Customer service is always friendly and prompt. Although the wait time during busy hours can be very VERY Long. But this is to be expected and you can't blame them for this since everyone wants to do their banking at the time same. TIP: try to bank off hours. Also, I wanted to take photos of the bank from the inside. But when asked, they did NOT give me permission. However, they said I could take photos from the outside. The ATM Machines are easily accessible, but that makes me a little unsafe from using them at night. None the less, I enjoy banking here!

Line is always so damn long they need more people or more training I don't know it's crazyread more

This is the only Wells Fargo location that is close to my home in Oakland, and unfortunately, the…read morecustomer service and wait times here are consistently disappointing. Every time I come to this location, there are long lines with only two tellers working. Meanwhile, there are usually three other employees sitting at desks directly across from the tellers. They aren't assisting customers or doing anything that I can see to help reduce the long line. During my most recent visit, the manager was one of the employees sitting at a desk with another employee, and they were simply talking while customers continued to wait. I know she is a manager because she regularly has to come over to approve transactions. I always forget to get her name, but she wears glasses, and I'm assuming she is the manager who is there most of the time. In my experience, she is very loud and unprofessional. Gloria, one of the tellers, is the exception.She is always very nice, patient, and provides great customer service. She genuinely tries to work with a sense of urgency, but because of the types of transactions I need, she often has to wait for someone to approve the amount. Unfortunately, the people responsible for providing those approvals don't seem to have the same sense of urgency, leaving customers standing in line waiting. I've been a long-term Wells Fargo customer, and it is extremely disappointing to repeatedly experience such long wait times and what feels like a complete lack of urgency and leadership at this location. There was also an incident during my most recent visit that really stood out. Several of us had already been waiting in line for at least 10 minutes when a man came in who I assume was a regular customer. The manager allowed him to cut in front of everyone who had been waiting and cash his check before the rest of us were helped. That was extremely frustrating and felt very disrespectful to the customers who had been patiently waiting. What I don't understand is why, when there are long lines of customers waiting, the other employees aren't stepping in to help. If you have three employees sitting at desks while customers are waiting in a long teller line, why aren't they helping?Having the manager sitting there talking with another employee while customers wait makes the situation even more frustrating. Gloria is honestly the main reason I continue to come to this location.She is professional, patient, and does her best to help customers despite what appears to be poor leadership and staffing decisions around her. I've been a loyal Wells Fargo customer for years, but this location needs to seriously address its staffing, management, and customer service. The leadership at this branch needs to do better. Honestly, based on my repeated experiences at this location, I feel like this branch should be closed down. The level of customer service and management is unacceptable.

Worse service note enough teller yet they were just sitting at the desk doing nothing. The tell who…read morewas there on 10/16/2024 Took her sweet time even when the customer didn't ask or say anything. She kept running her mouth about random stuff that had nothing to do with the moment at hand. I told the teller I'll sit down my foot hurts she said ok. 7 people came and skipped me. Bad customer service then she decides to ask for help. Please don't waste your time coming here. Not professional and no team work whatsoever!

I'm only giving 3 stars bc my daughter went in. I sat in the car. Even though it is Saturday plenty…read moreof parking which is nice. They have so many food places,nail shops etc. So, it was nice to find a parking spot. Well after my daughter goes in I will upgrade my stats or they might degrade. We will see. She isn't feeling well and she is asleep. They close at 2pm. I will wake her up shortly. For now it is a beautiful sunny day in San Leandro.

Quality/Quantity - Just needed change, small bills, fives, etc. for tip $$ as we are going to Paso…read moreRobles, SLO soon. Keep following. I liked the fact they did not have to check ID to see if I was a customer, etc. Some banks really give you a hard time just to make change, WHY?!?! Atmosphere - Good size location. Plenty of parking. Definitely bigger than they probably need. Plenty of tellers (3), and 4 self service machines. You must do some major volume here?!?! Service - 5 Stars, Overall easy in and out. Delays due to customers, NOT employees. Everyone was friendly and welcoming. Got greeted by all the team members, are you on a service program...? Price - Free, just need some tip $$$. Owner Comment - Congrats on your success since 1799 with your 4700+ locations!! Parent company - JP Morgan. You have a long history on all your mergers and acquisitions. Too long to share here.

The customer service at this branch is amazing & the staff was so attentive/professional…read more It took about 30 mins to open an account and a CD account. They took their time to explain everything and made sure we were happy. It's a smaller bank so I loved knowing that I can use any ATM and not get hit with fees. Highly recommend for those that like have a bank that treat you as if they know you.

Loan Officer Matt England is outstanding. He is knowledgeable and very easy to work with. I highly…read morerecommend him. Big thank you to Matt!

Not a good bank atm always having issues and the card gets locked everyday if is absolutelya…read more waste of time doing business here

This location is small but full service. I highly recommend…read more I have only amazing service this location. I always get treated well. Always have parking. Close to the grocery store too.

Had an appt for services with Dawn and she was very professional and considerate since our appt was…read morelate on a Saturday late morning. Dawn was very helpful, courteous and friendly. I made an appt with her right away after speaking with her about my needs. There was some issue with the WF system when we arrived at our scheduled appt and she was working with another client still. Once we met with her, she was very apologetic and caring about out time and schedule but we didn't mind as we understood. She did everything we needed. I would definitely go back to her when I need personal services. For teller services, this bank is super busy with long lines. They have two ATM machines outside and two inside but the people would rather stay in line. [6R,2026]

We have been with this bank for ten years. We also have a safety deposit box at this location. The…read morehave always been effective in executing whatever we have asked including exchanging foreign currency after trips overseas. Lately they have had someone in the lobby to ask you what you have come in for and point you in the right direction. At times if you are there for a simple deposit or whatever they will expedite your visit. They have two out door ATMS & two indoor ATMs. The indoor ATMs will give you money in different increments that you can choose, rather than just 20 dollar bills without waiting in line for same. All of the tellers have been friendly and efficient. They have also had a security person on the property at all times who have been friendly and at times open the door for you. It's a good bank & location. I'm not sure what the of '1 star' reviews are all about. Maybe Yelp should have a place where the '1-star reviewers' can share the name location of a better place instead of just dumping on a business and screwing up a rating. Maybe somehow confirm the reviewer actually has done business with an entity.

Worst bank ever they only have one teller the outside is really sketchy they take forever. They…read morereally need to think of their employees. They're putting too much work on them. This branch needs to get it together. Never coming back again. Don't even recommend anybody pulling up.

Needs to have zero stars. The one place I get profiled is banks. The funnier part? I can verify…read moreI'm a contractor, 30 forms of ID, shit I can show them I have a few hundred in my account at another bank, but when you're not one of their members (I was but B of A is the legit worst bank of any bank I've ever banked with) they won't do anything for their customer. They won't call to verify, they won't take any extra steps at all to complete a transaction their client has authorized to make. The manager at this bank is hilarious too. The reasoning behind not cashing it isn't even part of their policy, and on top? She's not even supposed to tell me why there was a discrepancy. If she worked for me, I'd off her today, and in my business, I rarely fire anyone. When someone is standing in front of me asking the bank to do their job, and they blatantly don't? It's time for you to find another job. I get it though, this is probably the one place they have a little control and a space to say no. Maybe if I came in something other then my work truck and dressed up wearing my Rolex and didn't look like a contractor the story would be different. People come in to cash checks at clients banks to ensure checks don't bounce. It saves everyone time and money. Cant wait for this place to go under. Even funnier? They cashed the check of the better looking contractor who doesn't look as dirty as me. Can't make this ish up. Same name on the check that didn't work for me, worked for him. Tell me the manager doesn't profile

I received a message from the bank to contact customer service regarding an issue I had the the ATM…read moreand the bank staff. Ya know, customer service should go ask the staff at the branch. I'm not wasting my time to correct the bank's problems. They know when the ATM was out of service.

Always this location bad service , ATM machine not working for deposits too, I told the people work…read morethere but they don't care