Everyone that I have communicated with at HCN has been incredibly kind, attentive and helpful. From…read morethe customer support center to the branch associates. Roxanne in particular was attentive, informative and exceptionally kind!

Jacob has the best customer service he is excelling at his job great to work with and was very…read morehelpful.

Provident was very informative and patient regarding my situation. They walked me through the…read moreprocess and had me set up much faster than I anticipated. Shannon was fantastic guiding me through everything with care and ease.

Normally there is a teller at the counter, but today, no one. Two admins sitting at their desks,…read moreone possibly doing an orientation with someone. I was greeted with a "Welcome, someone will be with you shortly." There I stood for what seemed like forever, but it was only about 4 minutes. Finally a teller came out of the vault area to wait on me. Soon the line grew to 4 customers waiting to be served. Finally, an admin got up and opened a window and then another teller returned from a break. It definitely wasn't like the old days when they were here to serve the clients. I felt I was interrupting their day by setting foot in their building.

I can't say enough wonderful and encouraging words about…read more LaWanna Martin-Brown! She has always helped me when I had questions or concerns about our account. She is very personable and has so much knowledge in her field! No one ever walks away without a smile on their face after speaking with LaWanna! She is genuine and very professional! Thank you Provident Bank, for having her apart of your team!

After about 20 yrs of having a joint checking account with no problems, my partner died and I went…read moreto the bank with a death certificate and asked to retitle the account. The person at the floor officer's desk said that they only retitled accts for married couples and they would close my acct. I told her all my govt remittances and pension checks went to the acct by direct deposit and my bills were on autopay. She said "Then you will have a month to open a new acct and make new arrangements." I went to Bank of America and opened a new acct and they were shocked when I told them this. They said that retitling a joint acct is routine and they never ask about relationships. I am now terrified to go into the branch for fear that woman will recognize me and demand to close my acct.

Love the service. Everyone has been very helpful with any and all my needs. They are cheerful and…read morepolite.

Everyone is always kind here and helpful. I gave a 4 because it's always busy! No fault of their…read moreown. Just be prepared to wait if you don't have an appointment.

Overall, never had any bad service. Everyone's super helpful when you walk in. Unfortunately, this…read moretime I got there and found out I didn't even have to go there to open my business account that you do all of that online. But this branch is pretty good. It's not too busy. It's pretty clean and everybody's helpful and friendly. There's not really much else I can say. except that I've never had a problem

I get good banking good customer service. Everything is so good. Except fewer banks. The ATM…read morelooks old and a lot of times broken. Interesting other banks have a clear plastic barrier between teller and guest. In this Navy branch theres none. Everything else is good. Happy banking with Navy federal. 5 stars the people working are soo nice. Few times gave me advice help soo much. I value this bank for a lot if things. Such ad the credit card that had $200 which help with credit score. Also gave me high credit. Less fees! Have a nice day!

This is the BEST finical institute I have worked with!!…read more I have banked here for 20 years!! I will continue to use them for the remainder of my life, because of the personal touches of those mentioned below and many others over the years! They have extremely empathetic and easy to work with staff. This month alone I have requested and received 3 increase in my debit card limits allowing me make purchases in my crypto account that Chase would not allow. The personal attention of Jose and Thelma made the difference in me hitting major investment deadlines!! I am eternally grateful for their Love&Light!!

The Wildomar location is fantastic, and I like that there are real people with desks and not a…read moretraditional bank counter. The app is fantastic. I docked a star for the stupid Elite Checking fee, which is $6 per month. I don't really use Frontwave as a bank, more as a placeholder in case I need a loan, so I don't leave much money in my checking. Having at least $2,500 in one's checking waives the fee. I called to have the Elite Checking Account downgraded to "Everyday Checking" but after a half-hour wait the person was unable to access the computer, allegedly. I wonder why there's so much call volume? Maybe it's that sneaky upgrade and $6 a month charge? Either way, it's a good credit union overall with GREAT people at the Wildomar location, but upgrading everyone to the "Elite" checking account without asking was not a good move. They should have left me with the fee-free checking since I obviously don't use the account at all, hardly. **UPDATE** I drove to the local branch and the nice employee not only switched me to free checking, she refunded the $12 I paid unwittingly for the upgraded checking account I didn't upgrade. She said that anyone can get their money back if they show up at a branch as they can make the initial Elite Checking "promotional", post hoc. Still not glad that they upgraded my checking account but all's well that ends well, right? Thanks!

Came in for help with questions and my bill. It gets confusing because my home and car insurance…read moreintermingled. Can't make changes without affecting the other. I was immediately greeted upon entrance. I was Not expecting this huge room with all of these people. The lady who initially assisted me was very friendly and helpful. I didn't catch her name because she never gave it. I was then moved along over to the DMV side to very information on my vehicles and then moved over to insurance all within a short period of time. Bahan N. came in for the assist. He was able to explain what was confusing me in a way that didn't make me feel silly and saved my business. Then he offered me a AAA credit card that allows me to save 5% on gas. Sure, why not. Lol. I got a really cool Ricardo traveling case for $1.00 in a royal blue color which I love! Thanks for the great service AAA!

My roadside service goes through Triple A but service was provided by local provider Rancho towing…read more Andrew was so quick this morning to get here he was at my place to handle my lockout before I could get any text reminders ! So friendly and easy going. Engaging. Appropriately empathetic and sympathetic. He left me with a smile on my face the whole day. Really awesome tow service.

My card was somehow used at ace hardware when I was at work with my card in my pocket.... Arrowhead…read morewould not refund or try to fix my problem at all. I've been a customer for nearly 30 years if not more. This is badddd business.

Been banking here for over 7 years. They still put holds on checks from payees that I have been…read moredepositing from for years and today's asked me what the business check was for I was depositing. I am done and will move my banking elsewhere.