complement for Jackie Ruz, she listens to my requests, she is knowledgeable and helpful she took…read morethe time to call on this concern that was important to the customer. Thank you Jackie.

I opened a checking account for myself and a savings account for my Grandson. The staff was very…read morehelpful. They gave me a gift box. I really appreciate the excellent customer service!!! I recommend Altura CU.

The banker Alma is genuine and caring. I enjoy visiting the bank now. She makes it easy. ​read more

Just trying to cash a moneygram and after waiting in line and being sent back and forth to fill out…read moredeposit slips and the moneygram.... twice, they tell me they cannot cash it. Only deposit it with no cash back. Trash! Horrible customer service and the manager was rude as well! Couldn't provide solutions

My mother opened an account at this branch, she was treated nicely and with respect, but her phone…read morenumber was not able to accept text messages from Chase. There was no or little help from Chase bank and my mother could not use the account even two days after opening. She was able to reach a call center in far Asia with no help. I am giving Chase 3* but only because my mother was treated nicely at the branch but the bank itself get 0.

CHEERY STAFF w/ GOOD CUSTOMER SERVICE! The young lady at the teller booth was super friendly with…read moremy grandmother. My grandmother knows very little English and luckily for us she was bilingual in Spanish! She was very helpful, patient and walked us through my Grandma's transaction. Also, the manager was nice she greeted us in and welcomed us. The bank is very spacious with several comfy chairs and a large couch. There's security outside which makes me feel a bit safer. The drive-thru ATM is awful. It's in a super tight spot and very dangerous as the parking lot is already very tight with limited space. I wouldn't recommend the drive-thru. I would just do the outdoor ATM or go in.

SUPER CONVENIENT DRIVE-THRU! I love coming to the ATM drive-thru off Florida, it's quick and easy!…read moreI had to make a withdrawal and I didn't have to jump out of the window to push the ATM buttons. Rather, I pulled up rolled my window down and simply inserted my card without exerting myself lol. I also love that the ATM is shaded so I can clearly see every feature. I stopped by in the late afternoon and quickly conducted my business. I didn't have to wait in a long line or waste time This Chase Bank is one of the originals in the valley and is honestly one of the nicest buildings in Hemet. I'm a sucker for red brick structures, it's got a classic vibe. Sometimes I step out of my car and use the regular ATM, however I don't do that as much now as I usually have to wait in line. The staff are pretty good inside and there's always a security guard which is helpful given the area.

I came in to cash a check as a non-member with a check issued to Chase. My check was scanned ,…read moretorn, and "verified" then I signed . 20 mins later I'm told because the check didn't meet 4/5 requirements of their criteria they won't cash it for that reason. No further explanation due to privacy reasons on their end. Very frustrating and an inconvenience. I would never recommend Chase nor ever come back . Especially this location.

Provident was very informative and patient regarding my situation. They walked me through the…read moreprocess and had me set up much faster than I anticipated. Shannon was fantastic guiding me through everything with care and ease.

Normally there is a teller at the counter, but today, no one. Two admins sitting at their desks,…read moreone possibly doing an orientation with someone. I was greeted with a "Welcome, someone will be with you shortly." There I stood for what seemed like forever, but it was only about 4 minutes. Finally a teller came out of the vault area to wait on me. Soon the line grew to 4 customers waiting to be served. Finally, an admin got up and opened a window and then another teller returned from a break. It definitely wasn't like the old days when they were here to serve the clients. I felt I was interrupting their day by setting foot in their building.

Nancy at this location is absolutely amazing. I came in looking for help with getting a cashiers…read morecheck. Nancy was very professional and courteous. I really like this branch. The security guard is always very kind out front as well. They've done some remodeling which makes this place seem "less personable" but I get it. My only complaint is that no employee here knows the answer to one specific question. "Who is the trustee on title of the bank"? Why don't they know?

Wow what a dumpster fire it is to deal with them in person. From lost checks (deposits at the…read moreteller window), to not being able to call and speak with anyone at the branch when you need have them locate the lost checks, and then the occasional rude teller on top of it. The small business accounts are treated like lepers when all we want to do is put money in our accounts (that B of A lends to everyone for exorbitant interest rates). Walking up to the "merchant" window with a bundle of checks (deposit slips filled out) all other customers are taken first. From the guy depositing $400.00 in unrolled pennies, to the other guy who has a negative balance arguing to get some cash out, and all other forms of headaches clogging the lines up. I've had B of A for 30+ years, if I didn't have so many accounts through them and all my electronic banking I would have left years ago. As I write this I think I'll head over to U.S. Bank and ask how they treat their customers! Good luck going in here and getting mediocre service.

I have been a Citibank customer for over 6 months i finally decided to switch my job payroll…read moredeposits from a prepaid card to my account well in the process of doing that my job gave me a paper check so i deposited it into my account. They then sent a email saying a hold would be placed which is fine. I go to go visit my child in the nicu and my card declines for gas when I had money in there not including the funds for the check they are holding. I call and they tell me my account is under review because I deposited a payroll check. So I ask why is all of my funds being held and they give me no explanation. I'm a single mom and I have kids this is so wrong an unacceptable. I followed back up and now they are saying my account is closed. This is so wrong and it feels like I am being punished because my job choose to pay me by paper check. I wish u had the option of zero stars if you are thinking of banking with them please don't. DO YOUR RESEARCH AND GOOGLE CITIBANK CLOSED MY ACCOUNT AND YOU WILL SEE THAT THEY DO THIS TO PEOPLE ALL THE TIME FOR NO REASON AT ALL. I have contacted there ERU department, the controller of currency, the bbb, and the consumer financial protection bureau

Great everyone was very nice and helpful felts family I would recommend this Bank to all my friendsread more

Best customer service of any bank in Hemet! The entire team at this branch is very professional!…read more I do a lot of business with Altura at this location, and in particular, Serinna stands out as the one that goes out of her way to take care of my business, even when the lines are long. She is great with many of the folks I know who bank there too!

I almost didn't post anything at all, as I usually stay away from leaving bad reviews. However,…read moreafter having some time to think about my experience, I feel it's important to share what happened. My biggest issue was not simply with the branch itself, but specifically with the way the manager handled my situation, coming from a manager in my own field. As the manager, I expected professionalism, accountability, and an effort to actually resolve my problem. Instead, my experience left me feeling that my concerns were dismissed rather than taken seriously. What was especially frustrating was his response. This was disappointing because a manager should be setting the standard for customer service and not contributing to the problem. I understand that mistakes happen. What matters is how management responds when a customer raises a legitimate concern. In my experience, the response from this manager made an already frustrating situation significantly worse. Unfortunately, after this experience, I would not recommend this bank and will be taking my business elsewhere.