SUPER CONVENIENT DRIVE-THRU! I love coming to the ATM drive-thru off Florida, it's quick and easy! I had to make a withdrawal and I didn't have to jump out of the window to push the ATM buttons. Rather, I pulled up rolled my window down and simply inserted my card without exerting myself lol. I also love that the ATM is shaded so I can clearly see every feature. I stopped by in the late afternoon and quickly conducted my business. I didn't have to wait in a long line or waste time This Chase Bank is one of the originals in the valley and is honestly one of the nicest buildings in Hemet. I'm a sucker for red brick structures, it's got a classic vibe. Sometimes I step out of my car and use the regular ATM, however I don't do that as much now as I usually have to wait in line. The staff are pretty good inside and there's always a security guard which is helpful given the area. read more

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I came in to cash a check as a non-member with a check issued to Chase. My check was scanned , torn, and "verified" then I signed . 20 mins later I'm told because the check didn't meet 4/5 requirements of their criteria they won't cash it for that reason. No further explanation due to privacy reasons on their end. Very frustrating and an inconvenience. I would never recommend Chase nor ever come back . Especially this location. read more

This week I am having problems doing online banking with chase. I have used this online banking for years without problems but recently I cannot access it to pay my bills when I need it. I have to keep going back online to get it to work. Very unhappy. read more

Horrible customer service. Cash check here from my employer regularly without an account so I went in to open account there was no available appointments available for three weeks. They called to cancel the day of my appointment and i missed the call during my work hours so i tried reaching back out and left plenty of voicemails with no response. Once again went in to see what the problem was no record of my appointment was told have to wait another 2 weeks for the next available appointment. This is ridiculous worse than trying to make a Drs appt. Unorganized and unprofessional staff read more

Every time I go, the ATM machines are really nasty as much money as the bank makes the ATM machine should be clean daily!!!!!

Very unprofessional staff ..I need some information that is confidential and the lady in the front made me tell her what I needed in front of everyone and she was trying to make me stand in line when I needed to sit down for the info I needed , they took my information and told me they'll call me in 2 days when the info I need takes 5 minutes to get ... they need more people working on busy days it's not my fault they don't wanna hire more people ,so they were terribly frustrated with all the business and they were very rude never again !!!!!!! Hire professional ladies that love customer service not ghetto ladies that are rude to customers read more

The girls at this branch always have a smile on their face. Welcome you and say goodbye when you walk through the doors, they respond to you by your name. Helpful 110% absolutely amazing. read more

Brought my son's girlfriend to close a joint account and look into opening her own account. Arrived at 11:15AM and it took 1 hour and 50 minutes to have our name called to speak with a banker. Wanted to use the bathroom after waiting for an hour but there is no public restroom. The sweet little guard was able to get permission from a bank employee to allow me to use the bathroom. There are only two tellers, two kiosks, and a few bankers on a busy Saturday. I didn't plan on spending my Saturday at the bank and based on this experience, I am advising my son's gf to just close out her account and not open a new one here. On the upside, Lou the security guard is amazing! I'm adding one star just for him. read more

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I tried to get a checking account online, and they denied me for no reason. There loss

I LIKE this bank AND the folks who work here! (And I have a bit of a crush on the older guard with the beautiful blue eyes!) Never had a problem parking even though the lot is shared with the other businesses in the building. The longest I've stood in line for a teller was not more than 15 minutes - usually much less, more like 5 minutes. Granted, using a teller to explain how to use the inside ATM is a waste of a banker when there is one person per half hour trying to use the machine while there are 7 or 8 people standing in line... would be 5 stars otherwise. read more

I went to chase to file a claim with carletta flemister and i was already stressed out due to my dealing over the phone with chase any way once i got there she told me to leave the bank and call pay pal by your self and have them give you your money back so i asked if i could call well im there and she said no screaming at me. In final a manager came a d fixed the issue. Please fire carletta flemister NMLS ID: 669665. read more

Chase Bank - Please fire this girl.(not women). She screams at customers and is very rude. - Banks & Credit Unions Near Me - Hemet, California

The service was amazing... About 10 people tried to say hello and five people tried to serve me. They had great attitudes and were extremely helpful. All my needs were met when I visited. Great job team Chase! read more

Horrible service, There are around 5 people to attended,they do anything just walking around with a really bad actitud looking excuses to don't help you, l m the only person waiting and they tell my 40 minutes o more just to a simple question !!! I can believe, read more

On a very busy morning a female with long black hair was standing at the door asking what was needed, however she was very rude and had a condescending tone ( Chase Bank Hemet). She was not helpful at all just made comments that were no necessary, however at the (San Jacinto Branch) the customer service was great, very helpful. Teller Evelyn and her supervisor Susie were professional, friendly and knowledgeable. We got the type of service that should be exhibited by all employee. read more

This branch is usually pretty crowded and the parking lot is packed. Chase is always looking for a way to squeeze more money out of its customers, so lookout for ripoff fees. read more

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This location is usually crowded and the parking lot was designed by a complete idiot. It's terrible. I'm not sure of the staff, because I only ever use the ATM's for check deposit. I very rarely take my time to come to this location because the parking lot alone is horrendous. I will say, I am a huge fan of CHASE overall. I have never had any issues with them. Their customer service is fantastic. read more

I just recently opened up a Chase account and so far I'm very happy with it. Benjamin was extremely helpful and kind when opening my account and even wished me a happy belated birthday when he called a couple weeks later to see if everything was going okay with my new account. I would recommend going to him if you go to this Chase location! Thanks Benjamin! But I am a little irritated with Chase that they wanted to hold my check for 10 DAYS!! When I went in to deposit it. That's a bit much for someone like me that lives paycheck to paycheck. read more

This bank does not understand customer service. They're too busy to deposit a check when I went through the drive thru teller option??! Why then are you open for business. Called and complained to the 800# Chase customer service. Haven't ever had issues with Chase bank at other locations outside of Hemet. If there were a negative star feedback this Chase bank deserves it! read more

The customer service at this bank in Hemet is horrible next to non existent. Sad thing is didn't use to be

This chase has the best employees! They always are extremely helpful and caring! And a very big THANK YOU to Eursela I believe her name was, She was very kind and positive as well as extremely attentive read more

I accompanied my mom to Chase yesterday so she can do a transaction. She handed the teller her identification out of courtesy so the teller could verify her identity and the teller threw her ID, (and I literally mean throw) back at her after she finished seeing it. It was very rude customer service. In addition, I had to fill out a form I received in the mail for my account to verify my Social, and on the letter it specifically said I could mail, fax, or DROP OFF the form in person. I interpret that as, drop off to any representative at Chase. I tried handing it to a teller, and she clarified that I had to see a New Accounts Rep because she couldn't accept it. I had to leave after waiting 30 minutes because everyone was occupied and the teller couldn't accept my sealed envelope and hand it to a new accounts rep. I am not sure if that is procedure for them or not. If it is, I could understand that. I can't understand the rude customer service however. Especially because my mom has had her account there for 20+ years. . read more

Went here about a week ago and the customer service was really bad. i know it's Hemet, but man. I thought at least my bank was going to be decent. read more

Well I am not surprised to get on here and see a 2 star rating. If the option for 0 was open, that's what this review would be. This chase is not ran by a manager who has business etiquette-and that transitions down to their employees. Not one teller has a smile, they always understaffed, so you will only have one teller. Like many Chase bank there is an outside banking but it's aways closed when their building states (8am-6pm) which leads me to this review. As annoyed as I get having to stand in the 30 minute line to deposit a check, I decided to hit the outside banking because one lane was open. After waiting 10 minutes someone finally gets on the com and states that I need to pay attention and go inside because their is a red light on. So I ask where, I am sorry. I just saw a cone in one lane and the other was open. His response was, "yeah well bye." so I drive around and see there is a big tree covering the light I was suppose to see. My husband decides to take a picture so I can show them were unable to see it and calls me while I'm in a 15 person line with one teller that the security notified he called dispatch for taking a picture. When I brought it up to the supervisor he said, "well I took that call and I am sorry there is a tree but I don't know what to tell you we have been low staffed for 5 years since someone retired. It's been like this for five years so I don't know what to tell you." Ambrose is his name, Ambrose the supervisor will not know how to help you so avoid banking here if you don't like rude staff, long lines and bushy trees read more

Chase Bank - Can you see the red light in the right lane w/o a cone? - Banks & Credit Unions Near Me - Hemet, California

So much for wanting to gain clients. Horrible. Went I to open an account and was turned away. Came in in my lunch and was told by a Claretta that a statement from my car bill would be sufficient enough for a proof of address. Returned at 5pm with the information I needed and met with an Ursala, just to be told no. With no other effort or anything. Called over to the branch in San Jacinto right after and with no hesitation and very kindly they were able to help instantly. Mohammad at the San Jacinto branch did an amazing job meeting my needs. read more

Terrible customer service! They have approx 12 teller stations but everday at ever time they only have 2 tellers open but manager tries hard to offer the 2 ATMs inside...NO THANKS BUDDY. Customer asked if bank downsizing, he replied with a NO. I hardly see anyone at INDOOR ATMs yet line for associate is always 8-12 people waiting. Drive to the west and stop at that Chase, they clearly understand they need more than 2 tellers open. I know better! read more