Provident was very informative and patient regarding my situation. They walked me through the process and had me set up much faster than I anticipated. Shannon was fantastic guiding me through everything with care and ease. read more

Normally there is a teller at the counter, but today, no one. Two admins sitting at their desks, one possibly doing an orientation with someone. I was greeted with a "Welcome, someone will be with you shortly." There I stood for what seemed like forever, but it was only about 4 minutes. Finally a teller came out of the vault area to wait on me. Soon the line grew to 4 customers waiting to be served. Finally, an admin got up and opened a window and then another teller returned from a break. It definitely wasn't like the old days when they were here to serve the clients. I felt I was interrupting their day by setting foot in their building. read more

Provident Bank - No one at the counter . . . - Banks & Credit Unions Near Me - Hemet, California

they don't answer a phone when you have a problem. when calling with a problem with zelle i was transferred 2 times then told to hang up and call the bank after17 minutes. when calling the exact number specified to call. the bank voice asked for my account number three times then push # then asked my code number which i don't have over and over. no way could you get a real person to talk to about anything to unlock zelle. just because they dont answer a phone they lost nearly $170,000 in deposits. worst bank ever. read more

They would get a no star if possible. Going to close out my business account and not do business with this horrible institution again. 10 day business holds for security purposes disguised so they can collect % on the accumulated deposits. SAD SAD SAD. Don't do business with them and for current customer, try Navy Federal or US Bank. read more

This bank has been such a headache for my business. The staff is great - so I'm not throwing shade on the kind people who do their jobs the best they can. Some of The policies of the bank are very frustrating. Today, even though all the money was in the account, they would deny my purchase so they can text to confirm. I know this policy so I called and asked can they approve the purchase so I don't have to be embarrassed and denied. The staff wasn't able meet my request. I'm not mad at the policy as I signed up at this bank, but the fact they could not accommodate my simple request (this is not the first time I have been denied when my money is sitting in the bank FULLY CLEARED) has led me to this decision. If you are accustomed to the convinces of a modern bank, then this bank is not for you. read more

Have been banking with Provident Bank since 1997. With this branch since 2015 and I love this branch. Very friendly employees who always greet you when you come in the door. Knowledge about money. Conveniently located. Highly recommended. read more

This is my all time favorite place to bank. For over 10 years now, I have always been treated with courtesy, friendliness and professionally. Everything from old fashioned cash and checking to some of the latest ebanking technology. They are so patient and helpful. Special thanks to Claudia Meraz. read more

Devalyn would not let me leave her desk or the bank, until she was completely sure, that l was completely satisfied. She went beyond her duty my conferencing with her l.T. Department, helping me understand, on how to use my Samsung phone. Did l mention that l was her main focus for 90 minutes, Plus. I keep on putting in the wrong pass word into my phone, without her getting upset. You would think that this 76 year old guy, would have all the answers, for everything in this World! Nope, not when it comes to "Dumb Phones". In all sincerity, my laptop was compromised about 30 days ago and this same girl had my back. From shutting down my on-line banking to making sure my money was safe, right to the point of helping me today, It's not the size of company, that makes good things happen. It's the people, the Back Bone, the people that want to see a smile on their customers face, before they leave their counter.....l really appreciated the Fact that Provident was protecting every penny that had in the back. I would think, that others would also cherish these Strong Ethics, and before leaving the bank would also say, "Thank You For Watching Over My Money". Mr. Provident....Give this girl a pat on the back (gentle one) and don't forget her "Pay Raise!" It was my honest and candid opinion, on what l said above. Richard Swaim read more

I originally gave the bank a bad review.They contacted me and did everything that they could to correct the matter to my satisfaction.I am totally satisfied with the outcome and am a happy customer.They really went the extra mile.Thank you read more

We needed to establish a business account. We needed an EIN and specific details for the state of California. Claudia walked us through each of the scary complicated steps. She double checked everything as she typed into the computer. Then she printed everything and we all checked everything again. The entire process took at least an hour of her time. She was never in a hurry. She was always more than gracious and made sure we understood everything. PROFESSIONAL. As good as it gets! Thank you Provident for getting a business going in the valley. read more

My Fiance referred me to this Bank last year. She had received referrals from two friends several years ago. There's a very personal feel here. They're "Small Time" "Big Time" I like to call it. If you've had it with the WF's and the BofA's, you're going to Love This Bank! Their architecture is Awesome too, with it's floor to ceiling windows showcasing our Beautiful Valley. But let's face it, you want your Bank to be a pleasant experience. The Customer Service is Exemplary, with a Special "Shout Out" to Veronica Hawkes. Thank You Provident, don't ever change. read more

The bankers are friendly and very helpful. I recommend you give them a try. We have our Lions Club accounts there and the staff goes out of their way to make our banking experience enjoyable. read more

DO NOT GO HERE IF YOU WANT A CARING, COMPASSIONATE BANK. My precious husband opened an account there in mid 2020. Unfortunately and with great sadness I had to go and close it out. He recently passed away. I went in there and was not prepared for the absolutely coldness, rudeness, and compassionately challenged individuals I met. Not to mention they were being overly outward about the correct wearing of a mask. Yet the senior citizen man, which I am also a senior, who came in after me had his mask below his chin - nothing was said. I guess being a self employed, woman is not up to the Provident standards. I gave them my husbands death certificate, identified myself as the wife, and what needed to be done. NOT ONE TIME did anyone say, 'I'm so sorry for your loss, let me help you." No things did not go smoothly, but..........they could of been nicer and said - unfortunately our bank policy is this. This is what you need to do. I will be glad to help you then. NOPE - not at this bank. It only got worse from there. RUDE, COLD, LACKING COMPASSION AND FRIENDLINESS. They have a sign up in their bank that says, COMMUNITY BANK!!! Really??? Please leave my community. read more

With customer service being a dying art these days, It was really refreshing when I happen upon Provident Bank in Hemet, Ca. I was really not sure if I wanted to bank with Provident because they only service the Riverside County area. I opened an account and I am very happy I did. The customer service is above and beyond. There is always a friendly face and lots of smiles. All of the bankers are very nice, however, one of my favorites is Liseth Corona, who is a Customer Service Rep. Liseth, greats me with a smile and is so professional, as they all are. I think all should visit our local Provident Bank, and feel the love. Thank you, Provident Bank, for helping make Hemet Ca a place to be proud to live. Mallory M. read more

Completely appalled by this bank and the customer service in it! I can make this a long story but in the interest of time I will keep it short. Two weeks before my father passed away, he signed a letter stating he wanted to close his account (he knew his time was limited) and have the $300 send via a check to his home there are witnesses to this account. He was bedridden and the time of signing so of course his signature isn't going to be as crisp as it would be had he been sitting at a table in good health. The next coming weeks he passed from lung cancer. I was tying up loose ends as his executor and called the bank. I informed them he had passed and asked when they'd be sending the check. They state they never received the letter. Funny how my bill payments always make it to their destination but when somone is looking for THEIR money a letter gets lost. I send another copy of the letter, this time certified return receipt. I call again and ask why I haven't heard from them. They continue to tell me that, and I am paraprasing here, that they don't believe he signed the letter because the signature was different and that now that he has passed they can't send the money because they have no proof that he sent the letter. For one it's $300, not $3,000, two, they did get a letter dated BEFORE his death, 3, the check would have been made in his name NOT mine therefore allowing me to deposit into his account. There is NO reason to not send a check. My father did what he knew needed to be done before he passed dotting the i's and crossing the t's only to be rolling in his grave pissed that these people are incompentant and playing dirty tricks. Appalling! read more