Came here to activate a temporary debit card and speak to a banker on some financial advice on a…read morecredit card with a balance transfer. The banker that helped me who's name was Yoster was super helpful! He helped me decide that a personal loan was much more convenient for what I needed and he helped me out every step and made sure that I was given the proper answers to all my questions. Also a very nice person, he definitely made it seem like he was a friend helping out a friend rather than just a person doing their job and when it comes to finance, I believe it's good to have people like that in the branch to make others know that they're there to help with anything!

On a Saturday they have only one teller working with a line of 15 people on line. There's a teller…read morein the back counting money. Their understaff !! Not organized at all They should close on saturdays if they don't have the man power to deal with customers

Do not associate with this bank. They take advantage of the elderly and ruin their credit…read more My mother responded to a mailer of theirs for a loan. She has excellent credit and was approved immediately. They sent her the agreement to sign. She noticed they did not write her address or phone correctly, despite her telling the Bank her correct information. Banco Santander, despite claiming to be releasing the funds into her account- then said they could not fix the error and it had to go through a process. My mother followed up daily- the Bank then falsely stated she cancelled the loan. They also without her permission reran her credit for a new loan she did not approve, snd she was denied for them having ran her credit more than once a week. This bank destroyed her ability to get a loan after they approved her because they could not type in an address or phone number corrected. Do not transact with Banco Santander. Do not trust a single word their employees: Lisa, Marlene, Mark Lebow, Stephanie, Kary, Johana, or Jake or whoever they have give you a runaround say. Do not trust a word from their marketing materials, unless you want to be tricked into sending them your information to block you from getting a loan. This Bank is full of incompetent liars. Do business elsewhere. Caveat emptor

As of September 2020 there is an actual full service Santander bank branch office in the lobby of…read morethis building. Stop by and visit, beautiful set up and friendly staff.

The most convenient Bank. A beautiful location…read more Comfortable and organized Tellers and services representatives provide a prompt and cordial service.

Alittle bit of a headache to get someone to help you but as long as they do then I guess is okay. I…read morethink they can improve in customer support.

I am happy to recommend Ocean Bank to anyone who is looking to do business with a reputable bank…read more I've had great experience with the representatives working at the Lejeune branch. Christian helped me with a very difficult situation and was successfully handled and I'm very happy and proud to be a member of this great bank. Thank you!

Extremely Disappointed -- Mishandling of My Legitimate Funds…read more This is actually 0 Stars. The 1 was to save them some humiliation. I do not recommend Ocean Bank based on a deeply frustrating and unprofessional experience involving a legitimate counter check that I personally picked up at my home branch and was issued by a bank officer after verifying me in person. The check was flagged by the bank as "fraud" without any prior notice or verification with me -- despite the fact that it was written on their own counter check form and deposited into my nephew's Chase account to pay for his medical school expenses. The check was given to my nephew on April 7 and by April 8 the funds were sitting in his Chase account. On April 10th, Ocean Bank stops the check and messes up everything with no rhyme or reason. Even after I personally confirmed with Ocean Bank that the check was 100% legitimate, they still reversed the funds after Chase had accepted the deposit. This created unnecessary confusion, embarrassment, and financial harm for my nephew. To make matters worse, Ocean Bank offered no explanation or resolution, and when I raised concerns and asked for accountability, they abruptly closed my account without reasonable justification. This kind of treatment is completely unacceptable from a financial institution. A bank should be willing to verify transactions with its customers before taking drastic and damaging actions. Instead, Ocean Bank showed a lack of transparency, professionalism, and respect for my rights as a client. Ocean Bank's fraud prevention policies are overly rigid to the point of burdening customers. While banks have a legal and fiduciary duty to protect both themselves and their customers from fraud, an overzealous or poorly implemented fraud detection process can result in legitimate transactions being blocked or delayed--damaging customer trust and potentially causing financial hardship. Mr. Gomez's multiple attempts to reach me were the same day within short time frames. He never provided a specific message as to the nature of his calls. When checks are flagged by systems, there should be a legitimate reason which to date is unknown. There was not anything wrong with the check. The flagged check was a counter check issued directly by Ocean Bank, it's especially troubling. That means the Ocean Bank is flagging its own documents as suspicious, which reflects either poor internal coordination or outdated fraud logic in their system. Reasonable fraud controls usually give more than just a few hours for customer verification--especially when the flagged amount isn't unusually high or when the account history doesn't indicate suspicious activity. Closing a long-standing account because a customer was upset about this seems retaliatory and unprofessional. Ocean Bank should balance fraud prevention with customer convenience. If legitimate transactions are frequently stopped without thoughtful resolution, the system is likely harming more than it helps. Excessive flagging can erode confidence, especially when resolution processes are inflexible or dismissive. Evidence is documented in Jorge Gomez's conversation with me as he returns Ocean Bank customers Internal Revenue Service, IRS checks all the time. This part was disturbing because for one, he does not de-escalate the situation and offer solutions or next steps and delivers arrogance about obstructing Ocean Bank Customers in their role as taxpayers complying with the IRS. He is causing Ocean Bank clients to be non compliant with their federal tax liabilities. Please do note that prior to the returned check, I could not pay using any means. I could not transfer funds directly to another bank without it getting stopped. Executive Leadership at Ocean Bank should use my unresolved concern as a case study. Perhaps in the future review this case and consider whether improvements can be made--like extending the time before stopping a check, offering better communication channels, or recognizing your own Ocean Bank issued checks as low risk. I trusted this bank with my finances, and they failed me. The VP forwarded my concerns to another VP of Sales and Service manager and she emailed me two weeks later a summary of what I had explained in the letter with a vague reason for stopping the check and closing my 30 year old checking account. If you value customer service, integrity, and fair treatment, I suggest looking elsewhere. My intent is not just to complain, but to help improve a process that, as currently applied, fails loyal customers.

This Santander branch is setting up the difference when it comes to banking experience…read more Not only you will have financial education being taught by high-standard professionals or a warm cup of cappuccino and healthy snacks, but also the unforgettable experience of learning more about the financial ecosystem and possibilities through dynamic events. For example, what better way to share the importance of cybersecurity in the banking system than by pulling a fictional scenario where the guests need to find the scammer by putting all the clues together? It was an ice-breaking activity that none of us the guests could resist and encouraged attendees to interact with each other. Or even more cheerful and uplifting, a wine tasting sourced from all the different regions that Santander has operations at. We started the journey in Spain, crossing the border to Portugal, then driving north to France, and finally flying over to Argentina and Chile. A comfy trip around the world, carried away by the tasteful spirits without moving from Miami, piloted by the charismatic ‍connosiure, who walked us through the body and composition of each wine that paired incredibly well with each of the hor's d'overs that were matched with. How can I describe the creaminess of each goat cheese tartlet topped with caramelized onions or the asagio shredded Truffle cheese bite, absolutely delightful. Of course, you can never have red wine without some good meat sticks that are tender enough to be topped with Chimichurri sauce. Absolute perfection. The vibes and sense of community are so live at these events, that one of Santander's loyal customers brought directly from Sicilia a box of Pistachio / Chocolate Cannoli because we couldn't miss this sweet destination . Thanks to all the remarkable personalities that have attended these sessions and regularly visited this location, joyful memories can be shared as many networking connections were tight together to encourage more conversations that open the door to more business opportunities with local Santander customers and external professionals as well. By having these discussions, alongside Santander investment and banking professionals, it is the perfect scenario to take action and get guidance right away on the best approach to reach your financial goal and business objectives. I overheard so many exciting projects that were suggested around the different occasions that I attended, that it demonstrates that these events are not only entertaining, but also, a unique memento to inspire new business plans, driven by the smart event strategy that these experiences are crafted. Can't wait to visit this branch again and feel I'm on the right path to economic prosperity. This Santander branch is setting up the difference when it comes to banking experience. Not only you will have financial education being taught by high-standard professionals or a warm cup of cappuccino and healthy snacks, but also the unforgettable experience of learning more about the financial ecosystem and possibilities through dynamic events. Thanks to all the remarkable personalities that have attended these sessions and regularly visited this location, joyful memories can be shared as many networking connections were tight together to encourage more conversations that open the door to more business opportunities with local Santander customers and external professionals as well. By having these discussions, alongside Santander investment and banking professionals, it is the perfect scenario to take action and get guidance right away on the best approach to reach your financial goal and business objectives. I overheard so many exciting projects that were suggested around the different occasions that I attended, that it demonstrates that these events are not only entertaining, but also, a unique memento to inspire new business plans, driven by the smart event strategy that these experiences are crafted. Can't wait to visit this branch again and feel I'm on the right path to economic prosperity.

I transferred $28,000.00 from the Santander shop in Coconut Grove to another Santander bank in…read moreMexico. Only $26,300.00 arrived. After 2 months they would not correct this, or explain where the money went. I am closing my account and cannot recommend banking with them..

This bank was a good bank with some great service. Now, they seem to be having management problems…read moredelegating service in the Covid-19 era. I may have to move my service to a more convenient bank. Very sad they have slid down to a standard bank without all the benefits. Two issues where no one was working the drive-thru's during the normal business day before 4pm. One issue waiting to change my password on the phone with a 30 minute hold time. After 30 mins, a voice said, "can you please continue to hold?" ...... 10 mins later, I had to hang up.

Grove Bank and Trust is the very best! i have banked with them in excess of 45 years and they have…read morenever failed me. My bank officer Paola Avilan is always there to help, as are all the rest of the bankers in their offices . Not only is it a good choice for your banking needs , it should be your only choice.