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    Grove Bank & Trust

    3.5 (21 reviews)
    Closed Closed
    Updated 3 months ago

    Services - Grove Bank & Trust

    Personal banking

    Grove Bank & Trust Photos

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    6 years ago

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    5 years ago

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    5 years ago

    Excellent service, fast, caring and efficient. Highly recommend this bank. Ready to go the extra mile, outstanding customer service.

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    8 years ago

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    9 years ago

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    4 years ago

    Best bank ever! The staff including Emilio Alessandro Michelle just to name a few give the best customer service ever! I love my bank

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    9 years ago

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    16 years ago

    Helpful 2
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    7 years ago

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    8 years ago

    Grove Bank and Trust offers excellent customer service and a friendly staff. I truly enjoy visiting the Grove branch.

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    5 years ago

    Absolutely horrific customer service. Very long wait times, constant errors, rude workers. Stay away!

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    8 years ago

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    9 years ago

    Wonderful bank, wonderful atmosphere. The location is gorgeous, business always runs smoothly, all I can say is.... 5 STARS!

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    12 years ago

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    11 years ago

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    7 years ago

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    12 years ago

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    9 years ago

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    10 years ago

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    13 years ago

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    11 years ago

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    Ask the Community - Grove Bank & Trust

    Review Highlights - Grove Bank & Trust

    Whether you're interested in wealth services or loans, Coconut Grove bank has an excellent team ready to satisfy every need.

    Mentioned in 3 reviews

    Read more highlights

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    Chase Bank

    Chase Bank

    (20 reviews)

    Subject: Complaint Regarding Proof of Address Requirements…read more Dear [Branch Manager / Chase Customer Service], I am writing to formally express my concern regarding my recent attempt to add my wife to my Chase account. Prior to visiting the branch, I contacted Chase customer service by phone and was informed that my wife only needed two valid IDs to be added as a joint account holder. Based on this guidance, we gathered and presented the following documents at the branch: * Her Social Security card and Social Security letter with our current address * Her Permanent Resident (Green) Card * Tax return documents with our address * Our marriage certificate Despite presenting these official government-issued documents, the banker refused to add her to the account, insisting instead on a utility bill under her name. I explained that this is not possible, as utility accounts are issued only under one person's name. When I offered to provide a signed lease agreement as additional proof of residency, I was told this was not acceptable either. This contradicts both Chase's initial phone guidance and the general acceptance of government-issued documents (e.g., USCIS, SSA, tax documents, etc.) as valid proof of address. I respectfully request: 1. Clarification of Chase's official policy on proof of address for joint account holders. 2. A review of why my wife's government-issued documents were rejected. 3. A resolution that allows compliance with federal banking regulations without requiring an unnecessary utility bill in her name. I value my relationship with Chase and hope this matter can be resolved fairly and promptly. Sincerely,

    Quick, clean, easy and super helpful. They have a chase private client, ATMs, and lolipops! Great…read morelocation in downtown

    Grove Bank & Trust - banks - Updated May 2026

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