As a Chase "private client" I appreciate the level of service that I get. As well as personalized…read moreaccess to all of my investment accounts. My personal banker as well as every one on the Private client team are great to work with and help with all of my financial needs.

Dayan !!! She was incredibly kind, professional, and helpful. She made the whole experience easy…read moreand pleasant. The bank is lucky to have someone like her on the team. Next time I come in, I'll definitely look for her again. Thank you for the great service :)

Patmardevi She is very Kind always smiling willing to help you with everything you need and she…read morealso has a lovely patience ! In my opinion the whole office employees always let you feel like home beautiful people ! Thanks to Ocean Bank for having such high quality employees !

Welll 1st person I met was Alejandra her aprouch wannot call at all well she had an attitude no…read morecustomer service she was triggered when I spoke Spanish I was told to be seat and wait on a list where there no one here employees from Bank of America are doing nothing at all to help customers ..... they all seating on a chair pretending to be on the phone

I have been banking with bank of America for over 10+ years and this location would not cash a…read morecheck and provided two very different reasons that did not make sense. I called the issuer and they said it was valid. I recorded the incident and will be speaking with corporate .

They closed my 6 grandkids savings accounts without telling me and kept the money from one of them…read more Spent hours trying to straighten it out. Manager told me nothing he can do. I have to wait to see if the money magically shows up. I gave the money to this BANK branch and now they closed the account with no explanation and say they don't know where the money is. What?

Bad news. Adrian Manager of the bank along with a nasty attituded woman. I came in as a long time…read moregood business banking customer because I'm traveling Monday and had a issue with my personal account that was closed and needed to be reopened. The moment I set down with this woman I was instantly able to tell that she had already made up in her mind not to help me today. I asked for the manager so Mr. ADRIAN arrived sticking up for her and rejecting and shutting me down without even an attempt to help. Just saying they see notes on the account (which they refused to share with me or tell me any reason. ) and advised me they have to get in touch with the legal department about the notes and that this won't happen today. I immediately pulled out a bank check of $70,000 from my business account with Citi and will never he here or recommend this again. I canceled two meetings this morning for this only to be rejected already when sitting down before even an attempt to help me. This is disgusting experience. Good bye

Awful customer service! Came to get a letter , working only one banker . Before me was only one…read moreperson (changing name). The banker no in rush , talking to her about life (cities, dogs, kids, parents etc) for almost hr!!!!!! No comments ! Miami - everyone is chilling ! After this experience different will change my bank !

12 customers in line and one teller only. It's everyday now . A good manager makes all the…read moredifference. No one seems to care here.

Today I had a great experience at Chase Bank. Cesar Araujo was very professional, knowledgeable and…read morehelpful to open a bank account for my son. We have several questions and Cesar was very helpful, patient. He has his own style in communicating with customers and has a natural rapport with ppl. He listened and examines and gave us potential solutions and options. Cesar explained everything in details and made sure we do not have any other requests before we left. Excellent performance!! P.S. They have sensitizers everywhere and plastic see through dividers so you do not worry about Covid precautions (they follow them) and they all wear masks.

I went yesterday to cash a check in this branch and I had a really bad experience with one of the…read moreperson in charge I believe the manager (he doesn't wear a tag name), the issue was I got a check with an amount over the standard or over the limit that the office is authorised to pay to non Chase Client thing that I totally understand. this person who clearly work for Chase came to me to see if everything was ok, I explain whats was the issue and he was very rude to me when I mentioned if the owner of the account call to the office to authorize the check do you think it will make an exception? He answered in a very unrespectful tone nobody can call and change the rules. I will never come back to this specific location to do anything.

This review is for the ATM service only…read more Thank you for functioning and being available at 640 am. Easy 10 min parking outside. Semi-nasty looks from the security guard wondering what is this man in shorts and a baseball cap doing in a super professional building this early on a Wednesday. Nonetheless, I accomplished what I came to do in 6 min or less. Gracias. Mission accomplished.

This bank SUCKS!!!!!!!!!!!!!!!…read more I opened my account online. The same day, I made a check deposit with my phone for $1,000.00 drawn off another account in my name. The following day, my check cleared but the assholes at Chase placed a NINE day hold on my deposit because they "received information that my deposit might not clear." Whaaaa? I called the bank and they called on my deposit and released the funds. Day Three: Some asshole at Chase closes my account for "unusual activity," WTF is unusual? There was only one activity, a deposit. So, go to the branch. They know nothing. Nobody knows nothing. Finally, they call someone who says my account was closed, BUT, they'd be more than happy open me a NEW account right now. Bitch please. I walked out the door. This bank SUCKS!!!!!!!

This was my first time visiting this location, and I had such a great experience. From the moment…read morewe walked in, we were warmly welcomed. Ailette was incredibly sweet and gave us some amazing recommendations. I tried the Honey Lavender Iced Latte (their Capital One Signature Beverage), and I think I just found my new favorite latte! The café itself is spacious, clean, and perfect if you're looking to get out of the office for a bit. I also learned that Capital One cardholders get 50% off all handcrafted beverages when paying with their card. I LOVE THIS PERK! I'll definitely be coming back to this location again!

The café was pretty busy (Friday afternoon), but I was able to reserve a private room for 120…read moreminutes through the Capital One app, which was super convenient. The WiFi wasn't the strongest, but the drinks made up for it, especially with the 50% discount for Capital One cardholders. I ordered an iced lavender honey latte, which was good, and I loved having the privacy of the room for my meetings. Overall, a solid spot if you need a place to work and grab a drink.

The staff at 8 st (Calle Ocho) always take care of me! While I wait they give me Cuban coffee…read more Always very helpful! Love the old traditional bank that you are a customer not a number!

Well I meet Madison and Jonattan thump up all the way .... Thanks you soo much for your help…read moreopenning my new account I wish you and family prosper years to come and blessings

I have been going to this branch since they opened even though it isn't the closest branch…read more I know it can take a little getting used to with the ATM/Teller machines, but if you have issues, the staff is extremely helpful, from the branch manager on down. Everyone seems to always be smiling there! I have almost everything there from personal to business accounts, checking, savings, credit card, and Lines of Credit. I really can't recommend this branch enough.