Subject: Complaint Regarding Proof of Address Requirements…read more Dear [Branch Manager / Chase Customer Service], I am writing to formally express my concern regarding my recent attempt to add my wife to my Chase account. Prior to visiting the branch, I contacted Chase customer service by phone and was informed that my wife only needed two valid IDs to be added as a joint account holder. Based on this guidance, we gathered and presented the following documents at the branch: * Her Social Security card and Social Security letter with our current address * Her Permanent Resident (Green) Card * Tax return documents with our address * Our marriage certificate Despite presenting these official government-issued documents, the banker refused to add her to the account, insisting instead on a utility bill under her name. I explained that this is not possible, as utility accounts are issued only under one person's name. When I offered to provide a signed lease agreement as additional proof of residency, I was told this was not acceptable either. This contradicts both Chase's initial phone guidance and the general acceptance of government-issued documents (e.g., USCIS, SSA, tax documents, etc.) as valid proof of address. I respectfully request: 1. Clarification of Chase's official policy on proof of address for joint account holders. 2. A review of why my wife's government-issued documents were rejected. 3. A resolution that allows compliance with federal banking regulations without requiring an unnecessary utility bill in her name. I value my relationship with Chase and hope this matter can be resolved fairly and promptly. Sincerely,

Quick, clean, easy and super helpful. They have a chase private client, ATMs, and lolipops! Great…read morelocation in downtown

Patmardevi She is very Kind always smiling willing to help you with everything you need and she…read morealso has a lovely patience ! In my opinion the whole office employees always let you feel like home beautiful people ! Thanks to Ocean Bank for having such high quality employees !

The only thing this Bank of America branch has going for it is location. It's in the lobby of my…read moreoffice building, so it really couldn't get any easier for me. Yet even when I try to go during odd hours (i.e., not during lunch), there always seems to be a line, whether it's for the ATM (there's an indoor one and an outdoor one) or to see a teller. Granted, this corner is probably one of the busiest in Downtown, with a mix of workers and tourists at all hours. If you're in Downtown and you absolutely need a BOA, it works.

I have been banking with bank of America for over 10+ years and this location would not cash a…read morecheck and provided two very different reasons that did not make sense. I called the issuer and they said it was valid. I recorded the incident and will be speaking with corporate .

They closed my 6 grandkids savings accounts without telling me and kept the money from one of them…read more Spent hours trying to straighten it out. Manager told me nothing he can do. I have to wait to see if the money magically shows up. I gave the money to this BANK branch and now they closed the account with no explanation and say they don't know where the money is. What?

Bad news. Adrian Manager of the bank along with a nasty attituded woman. I came in as a long time…read moregood business banking customer because I'm traveling Monday and had a issue with my personal account that was closed and needed to be reopened. The moment I set down with this woman I was instantly able to tell that she had already made up in her mind not to help me today. I asked for the manager so Mr. ADRIAN arrived sticking up for her and rejecting and shutting me down without even an attempt to help. Just saying they see notes on the account (which they refused to share with me or tell me any reason. ) and advised me they have to get in touch with the legal department about the notes and that this won't happen today. I immediately pulled out a bank check of $70,000 from my business account with Citi and will never he here or recommend this again. I canceled two meetings this morning for this only to be rejected already when sitting down before even an attempt to help me. This is disgusting experience. Good bye

Td banks from brickell and all the td banks in the world our fucking thieves I had 26,000 in my…read morebank account they charge me all these fees they talking about over draft how can u over draft 26,000 they took all my money and then put it back like wtf and now my money is overdraft by 1300 I will not be paying that shit

Modern bank with excellent facilities. Small bank with intimate feel. Great financial products.read more

Awful customer service! Came to get a letter , working only one banker . Before me was only one…read moreperson (changing name). The banker no in rush , talking to her about life (cities, dogs, kids, parents etc) for almost hr!!!!!! No comments ! Miami - everyone is chilling ! After this experience different will change my bank !

12 customers in line and one teller only. It's everyday now . A good manager makes all the…read moredifference. No one seems to care here.

Today I had a great experience at Chase Bank. Cesar Araujo was very professional, knowledgeable and…read morehelpful to open a bank account for my son. We have several questions and Cesar was very helpful, patient. He has his own style in communicating with customers and has a natural rapport with ppl. He listened and examines and gave us potential solutions and options. Cesar explained everything in details and made sure we do not have any other requests before we left. Excellent performance!! P.S. They have sensitizers everywhere and plastic see through dividers so you do not worry about Covid precautions (they follow them) and they all wear masks.

I went yesterday to cash a check in this branch and I had a really bad experience with one of the…read moreperson in charge I believe the manager (he doesn't wear a tag name), the issue was I got a check with an amount over the standard or over the limit that the office is authorised to pay to non Chase Client thing that I totally understand. this person who clearly work for Chase came to me to see if everything was ok, I explain whats was the issue and he was very rude to me when I mentioned if the owner of the account call to the office to authorize the check do you think it will make an exception? He answered in a very unrespectful tone nobody can call and change the rules. I will never come back to this specific location to do anything.

This review is for the ATM service only…read more Thank you for functioning and being available at 640 am. Easy 10 min parking outside. Semi-nasty looks from the security guard wondering what is this man in shorts and a baseball cap doing in a super professional building this early on a Wednesday. Nonetheless, I accomplished what I came to do in 6 min or less. Gracias. Mission accomplished.

This bank SUCKS!!!!!!!!!!!!!!!…read more I opened my account online. The same day, I made a check deposit with my phone for $1,000.00 drawn off another account in my name. The following day, my check cleared but the assholes at Chase placed a NINE day hold on my deposit because they "received information that my deposit might not clear." Whaaaa? I called the bank and they called on my deposit and released the funds. Day Three: Some asshole at Chase closes my account for "unusual activity," WTF is unusual? There was only one activity, a deposit. So, go to the branch. They know nothing. Nobody knows nothing. Finally, they call someone who says my account was closed, BUT, they'd be more than happy open me a NEW account right now. Bitch please. I walked out the door. This bank SUCKS!!!!!!!

This was my first time visiting this location, and I had such a great experience. From the moment…read morewe walked in, we were warmly welcomed. Ailette was incredibly sweet and gave us some amazing recommendations. I tried the Honey Lavender Iced Latte (their Capital One Signature Beverage), and I think I just found my new favorite latte! The café itself is spacious, clean, and perfect if you're looking to get out of the office for a bit. I also learned that Capital One cardholders get 50% off all handcrafted beverages when paying with their card. I LOVE THIS PERK! I'll definitely be coming back to this location again!

The café was pretty busy (Friday afternoon), but I was able to reserve a private room for 120…read moreminutes through the Capital One app, which was super convenient. The WiFi wasn't the strongest, but the drinks made up for it, especially with the 50% discount for Capital One cardholders. I ordered an iced lavender honey latte, which was good, and I loved having the privacy of the room for my meetings. Overall, a solid spot if you need a place to work and grab a drink.

The staff at 8 st (Calle Ocho) always take care of me! While I wait they give me Cuban coffee…read more Always very helpful! Love the old traditional bank that you are a customer not a number!