Use to be my favorite branch, now they are the worst since they moved across street…read more Was in line listening to people chit chat for a few minutes to then get told to use an atm deposit. Not my preference and lady could have easily deposited for me.

Having a single teller working seems to be a common theme these days. I do all of my banking…read moreonline, but needed a money order to pay for my passport fee, since the city of Miami passport office doesn't take credit cards. It was 10 am so I was lucky to have only one person ahead of me. The teller (are they still called that?) was very nice and waived the $5 fee when I raised my eye brows. What the heck? When did money orders become so expensive? They used to be a buck. Anyway, she got me everything I needed, quickly and with a smile. I'll take Chase over Wells Fargo or Bank of America any day of the week. This branch is exceptionally clean, modern and new. Just be prepared to pay for the metered parking since they have no private lot.

My account was subject to fraud and the bank refused to open credit my account for the $5500. Their…read moreargument was that it wasn't their fault. Most if not all banks always reimburse their customers for fraudulent losses without any hassle. Conclusion: Put your money in a reputable bank unless you want to assume the risk, and don't wait until you learn your lesson the hard way.

This used to be an awesome bank with personal service and a great APP for keeping track of banking…read moretransactions. Since its recent transition to United Community Bank, the online service has completely fallen apart. No longer can you use the online services to reliably track banking deposits and debits. I guess the shareholders took their money and checked-out. Find another bank as soon as possible.

This is one of the banks that did deserve to get bailed out!…read more Being on my "Form follows Function" list, it's not a place I can get too verbose about. I go to this branch for the mere convenience that it is next to my office (and Sunset Place). Except on Monday mornings and Friday afternoons (payroll) the teller lines move fairly quickly. Even then, the staff is generally pleasant and willing to help. They were also helpful in straightening out an issue with Fraud Protection when the people in the national call center still thought I was in San Francisco and wouldn't allow me to charge a transaction in Miami, almost causing me to miss my morning coffee!

This bank is dreadful. A company made an illegal charge out of my account, I told Chase immediately…read moreand for three weeks they have been posting fees to do with that transaction - $117 to date. I've spoken to three people in the company at different times about this, very time consuming, it's only just gotten sorted despite a letter that arrived a week ago promising to put the fees back in the account. $12 a month for this? I don't think so. I'm closing my account.

To my family, this is the best in the city of Miami, service is second to none,…read morefood...........excellent, wine selection is great. We have been part of this Restaurant as customers many years, it gets better every time we go, BTW, this is not a promotion, it is one great Restaurant. Thank you to all the staff. Felix

I love coming here to get some work done! They have coffee that is 50% off if you are a capital one…read morecard holder, and they have a deal every years from May-Sept to get free coffee on mondays. The coffee is good. It can sometimes be too sweet if you get a flavored latte. There are a ton of tables and places to get work done. They have private rooms to reserve as well.

Love this bank! Super central, free parking, tellers are really nice and fast and really…read morenice/clean/modern branch. Their business bankerS and personal bankers are super helpful and they'll answer any financial questions and try to help you w fees

Terrible my experience in this bank especially with Ms. Lina Lozano, terrible customer service, she…read morewas on the phone while she was attending me. I had to cash a check out and she deposited in the accountant, she didn't even listen what I was saying. 0 stars. Now I have to wait 3 business days to get my money. For that I just could have just deposited on the app or the ATM outside the bank. She's the worst mean person.

Few times I actually visit branches, but when I do I prefer THIS B of A (stay rich my friends)…read more In all seriousness, this branch isn't ever too packed (which is a good thing from a customer perspective), the staff is always attentive they get you out of there quick. Glad it's so close by. Keep it up!

I ordered some foreign currency for a trip and experienced such a smooth process picking it up at…read morethis branch! I ordered the currency online for delivery and received an email a few days later saying it was ready for pickup. Although there was a bit of a wait for a teller, the person who helped me (I believe their name was Annette) was a GEM. So thorough and kind. They made sure to follow all procedures and recommended I count the currency and check it against my official receipt before leaving. I felt really taken care of and everyone else that worked here greeted everyone that came in, smiled and genuinely made it such a pleasant experience.

Well I meet Madison and Jonattan thump up all the way .... Thanks you soo much for your help…read moreopenning my new account I wish you and family prosper years to come and blessings

I have been going to this branch since they opened even though it isn't the closest branch…read more I know it can take a little getting used to with the ATM/Teller machines, but if you have issues, the staff is extremely helpful, from the branch manager on down. Everyone seems to always be smiling there! I have almost everything there from personal to business accounts, checking, savings, credit card, and Lines of Credit. I really can't recommend this branch enough.

Sorry if my English is not good, I just arrived in Florida to build my business…read more I do not really know which bank to choose, I finally opened the door to Bank of America in Coral Gables. I am afraid because I do not speak English, only French. After a short wait, a nice lady asked me to come to his office. I wondered how we were going comuniquer I left the bank with my bank card and especially the feeling of not being alone and I'll be in good company with this agent. Debora Andrades was very attentive, she took the time to understand me and guide me. Debora thank you for your sincere kindness. A few months later, I return to Florida and I must admit I am very lucky, I met a colleague Deborah, Xavier Carville oh surprise, Xavier speaks fluent FRENCH and with great professionalism and unfailing patience. Although I do not live in Coral Gables, I remain faithful to this agency that is human size and very pleasant. Deborah and Xavier Thanks

I just had terrible service at the bank. The lady at the front kept talking to other people dealing…read morewith other people I had to get up and leave.

Ummm, it's a bank…read more Please don't raise your expectations too high. I had an appointment to speak with a banker. I arrived early, but checked in and asked if there was any possibility of being seen early. It was a very simple matter that unfortunately required me to be there in person. I was curtly informed that I would be seen at the appointment time. Period. No consideration, no respect, no professionalism. I am now in the process of changing banks. I don't need special attention, just to be treated like a human.

This Wells Fargo brand is very small but conveniently located on sunset RD just off red road on the…read moregables side. It's tucked away next to the dry cleaners but it has an ATM just in front of the side walk. Whenever I need money during work hours or while I'm in the south Miami area it's just walking distance from the mall. The staff is friendly here and willing to help with whatever transaction you need. Since it's a small branch it can get packed pretty quickly. The parking situation isn't the best since there is only 4 spots just in front of the bank and the rest of the parking is shared by all the other store fronts on the same block.

My banker Gabriela is always a pleasure to do business with. Mr. Arias the bank manager is…read moreexceptional. Definitely knows how to manage a bank, all good experiences whenever I've come to the bank .The bank even has a chicken helping to direct traffic with the outside ATMs. What's not to like?

Embarrassing service!! Got inside the branch at 3.45 pm…read moreThere was another Client waiting for someone in the middle of the Hall..I had to make a deposit + withdraw and No one teller was there....I waited 10min and nothing. I looked for any bank employee. I approached a gentleman that was seated in his office and kindly I ask if anyone was working as a teller....The answer was "I'm with a client'...and I thought ...who am I Anyway after 20 years of Citibank it;'s time to change!!