Use to be my favorite branch, now they are the worst since they moved across street…read more Was in line listening to people chit chat for a few minutes to then get told to use an atm deposit. Not my preference and lady could have easily deposited for me.

Having a single teller working seems to be a common theme these days. I do all of my banking…read moreonline, but needed a money order to pay for my passport fee, since the city of Miami passport office doesn't take credit cards. It was 10 am so I was lucky to have only one person ahead of me. The teller (are they still called that?) was very nice and waived the $5 fee when I raised my eye brows. What the heck? When did money orders become so expensive? They used to be a buck. Anyway, she got me everything I needed, quickly and with a smile. I'll take Chase over Wells Fargo or Bank of America any day of the week. This branch is exceptionally clean, modern and new. Just be prepared to pay for the metered parking since they have no private lot.

My account was subject to fraud and the bank refused to open credit my account for the $5500. Their…read moreargument was that it wasn't their fault. Most if not all banks always reimburse their customers for fraudulent losses without any hassle. Conclusion: Put your money in a reputable bank unless you want to assume the risk, and don't wait until you learn your lesson the hard way.

This used to be an awesome bank with personal service and a great APP for keeping track of banking…read moretransactions. Since its recent transition to United Community Bank, the online service has completely fallen apart. No longer can you use the online services to reliably track banking deposits and debits. I guess the shareholders took their money and checked-out. Find another bank as soon as possible.

This is one of the banks that did deserve to get bailed out!…read more Being on my "Form follows Function" list, it's not a place I can get too verbose about. I go to this branch for the mere convenience that it is next to my office (and Sunset Place). Except on Monday mornings and Friday afternoons (payroll) the teller lines move fairly quickly. Even then, the staff is generally pleasant and willing to help. They were also helpful in straightening out an issue with Fraud Protection when the people in the national call center still thought I was in San Francisco and wouldn't allow me to charge a transaction in Miami, almost causing me to miss my morning coffee!

I was there today. I sat there ready to open an account. No greeting at all and then I asked a lady…read morethat was sitting there prior to me. I asked her if she was waiting long and she said yes. Walked up to a lady wearing a Chase name tag. I asked her if there was somewhere to sign, she said no and to just have a seat. Then another person came in and he was taken care of immediately. No line or wait for him I guess. By the way, no he was not there to use the ATM or any of the machines in the front. Terrible!

I absolutely love the Capital One Café! It's such a convenient spot to stop by, use the ATM, grab a…read morecoffee, and even pick up a snack. The atmosphere is super welcoming, and everyone there is always friendly and helpful. One of my favorite parts is how they've made banking feel relaxed and accessible. I even got to play some games with my dad while we were there--such a fun touch that makes the experience feel less like a chore and more like a community hangout. I especially love doing all my banking with Capital One. Their concept is modern, easy, and customer-focused. I highly recommend checking out the café if you haven't yet.

Run here if you have a capital one card!! As others mentioned 50% off majority of drink offerings…read more Fantastic coffee and friendly staff. Plenty of room to study or just hang out.

Love this bank! Super central, free parking, tellers are really nice and fast and really…read morenice/clean/modern branch. Their business bankerS and personal bankers are super helpful and they'll answer any financial questions and try to help you w fees

This is the worst, slowest , no customer service bank ever !! I have been waiting in teller line 25…read moreminutes. One teller working the other just looking at the big line !!! Slow slow !!!! This place sucks Manager does nothing to help A big big line and no one helps in teller line !!! NEVER AGAIN IN THIS BANK !!!

I ordered some foreign currency for a trip and experienced such a smooth process picking it up at…read morethis branch! I ordered the currency online for delivery and received an email a few days later saying it was ready for pickup. Although there was a bit of a wait for a teller, the person who helped me (I believe their name was Annette) was a GEM. So thorough and kind. They made sure to follow all procedures and recommended I count the currency and check it against my official receipt before leaving. I felt really taken care of and everyone else that worked here greeted everyone that came in, smiled and genuinely made it such a pleasant experience.

It's been awhile since I have reviewed a bank, but after the adventure that it was to get there…read moreyesterday, I felt this time around it was merited to write one. I had seen this bank many times when visiting CocoWalk nearby and somehow had never gone. Turns out yesterday that I needed to go to the bank to take out some cash. I rarely carry cash, being the millennial that I am and opting for cards instead. However, I had a Yelp Elite event and I needed cash to tip the lovely waitstaff. I had incorrectly assumed that my boyfriend had time to go to an ATM and he had done the same with me. Fortunately for us, I was somewhat near to one. Unfortunately for me and my aching feet, as I was stupid and wore the wrong shoes, I walked all the way to this bank with my dear friend. It was a five-minute walk, but it felt much longer, especially with the way the GPS was giving me directions. Not to mention that I ended up getting a blister, but you know what? At least I got to the bank! The bank itself was closed. From what I saw, they have ATMs inside. At first I thought I would have to go inside to go to the ATM and I was about to have it as in seriously lose my temper. Then, lightning struck (not literally by the way) and I noticed two ATMs outside. I felt completely and utterly mystified, but hey, I wasn't going to push my luck. Oh, and adding to that feeling, I realized I was a pretty big blockhead. At any rate, I got my cash and I was happy. I only wish I had driven there rather than walked. They seem to have ample parking. Cannot comment on drive-thru ATMs though.

Well I meet Madison and Jonattan thump up all the way .... Thanks you soo much for your help…read moreopenning my new account I wish you and family prosper years to come and blessings

I have been going to this branch since they opened even though it isn't the closest branch…read more I know it can take a little getting used to with the ATM/Teller machines, but if you have issues, the staff is extremely helpful, from the branch manager on down. Everyone seems to always be smiling there! I have almost everything there from personal to business accounts, checking, savings, credit card, and Lines of Credit. I really can't recommend this branch enough.

I just had terrible service at the bank. The lady at the front kept talking to other people dealing…read morewith other people I had to get up and leave.

Great banking system. The valets of nearby businesses park in the all night atm drive thru. What's…read morethe point of not allowing your customers access. Very nice! Even when it's closed this bank continues to be horrible to its patrons.

Ummm, it's a bank…read more Please don't raise your expectations too high. I had an appointment to speak with a banker. I arrived early, but checked in and asked if there was any possibility of being seen early. It was a very simple matter that unfortunately required me to be there in person. I was curtly informed that I would be seen at the appointment time. Period. No consideration, no respect, no professionalism. I am now in the process of changing banks. I don't need special attention, just to be treated like a human.

This Wells Fargo brand is very small but conveniently located on sunset RD just off red road on the…read moregables side. It's tucked away next to the dry cleaners but it has an ATM just in front of the side walk. Whenever I need money during work hours or while I'm in the south Miami area it's just walking distance from the mall. The staff is friendly here and willing to help with whatever transaction you need. Since it's a small branch it can get packed pretty quickly. The parking situation isn't the best since there is only 4 spots just in front of the bank and the rest of the parking is shared by all the other store fronts on the same block.

Been a customer for more than a decade. Love the fact that they are in my neighborhood. Love and…read moreappreciate the personal attention they offer when needed. A 5 star customer service indeed.

It's open until 6pm on Fridays and they mentioned they're planning on opening half days on…read moreSaturdays. So far it is decent. Easy in, easy out. The parking sucks but they have a drive through.