At work yesterday, we were talking about Charter Communications. It was a past customer of ours. It sparked me to find this listing. When I moved to Rochester, MN, I had to get various services set up. I got my cable and internet services from Charter Communications. Back then, to get them set up, you couldn't do it over the phone. In a way, I was glad because I didn't have that service set up at the time, either! I went to the closest Charter location to get both services set up. It made sense to go with cable internet at the time. I could have the same company for both my TV and internet. I went with a deluxe channel lineup for my TV. When I got a DirectTV account, I downgraded to basic channels with Charter. It worked perfectly. I don't remember any full cable outages. I always got to see my TV shows. My cable internet service wasn't perfect. When it was down, it was down. Luckily, I didn't have the need to work from home. However, when you're trying to do tasks online and you can't, it was a pain. When I moved back to Winnipeg, cancelling my services was smooth. I was pleased. I hope that internet services offered by Charter are more stable these days. Otherwise, I had a good experience with the TV side. (51) read more

Do not, under any circumstance, ever go with Charter Spectrum for internet. They truly have the most pathetic customer service I have ever experienced. They have so many hidden fees and costs that aren't disclosed up front. If you notice an issue on your billing statement, you won't get your money back. I had Charter internet 7 years ago and vowed I would never use their services again. Fast forward to this year, and I was swindled into a deal that sounded too good to pass up by a traveling Charter Spectrum sales rep. It has been nothing but frustration and headache trying to cancel this service. I could go on and on, but just do yourself and your sanity a favor and go with literally ANY other service than Charter Spectrum. This business needs to be formally shutdown. read more

There should be a rating system that goes into negative numbers on the line for Spectrum/Charter. This is my only option for internet services. MetroNet, (although not reviewed well either) has been laying infrastructure in my small town all summer and soon will provide service. I'm guessing Spectrum will lose a lot of customers, but they don't seem to care at all. I had a line cut in my backyard 4 weeks ago. A technician came 2 days later and installed a new cable which was great. Now, 4 weeks later this cable is still laying on the ground. I've called in numerous times and my work order has been escalated probably 5 times now. Still, no one has showed up to bury the cable. Dispatch has called me twice this week saying it will be completed but it still has not been done. I'm at a loss for words and will more than likely just bury this myself. Seems like a very easy request but the incompetence of everyone involved is off the charts. read more

Poor service. This company lost the keys to our building and can't access the boxes to set up service. Instead of manning up and fixing the issue, they called my landlord a fucking dushbag and told me that I cannot get service. How professional is that? read more

I cancelled their service when my dad recently passed away. Found out they do not refund for unused service. Last statement was 5 days before he passed and was auto ACH from his credit card. When I called, they said they do not make refunds so he had to pay for an additional 25 days after his service was cancelled. Unbelievable. That's bad business. read more

The word monopoly comes to mind when I think of Charter/Spectrum. Unfortunately, we don't have many options in Rochester if you want high-speed internet or cable tv charter/spectrum is about the only good option. Customer service will be a recording and direct you what to do at it own pace after 20mins of troubleshooting/ resetting the router or modem you'll normally have your fix, ( I avg this call once or twice a year.) If this doesn't fix it, expect to return the old modem if its over 3-4 yrs old & repeat as needed.. read more

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I guess I'll add my review to the ongoing list of scathing reviews of this company, even though it's clear they couldn't care less because they've got us by the balls and we can't go anywhere else. At least now there's Metronet and some people can be saved from this horrifying disaster, but unfortunately, in the apartment complex where I live, I am not so fortunate. Of course, the irony now is I'm now hearing ads saying, "Hey Metronet customers! You can spend hundreds of dollars by switching to Spectrum!" You know they're scared when they're now resorting to trying to poach customers from the brand new fiber optic provider that just arrived, and I'm sure those Metronet customers are hearing this going, "Umm...you're kidding, right?" I have plenty of devices that are trying to connect to the network. Most of them are smart bulbs, so you'd think they wouldn't hog so much bandwidth, right? Well, they keep dropping like flies, and it's impossible to get them reconnected. I've even rebooted both the modem and the router multiple times. I've also had other devices disconnect from the network repeatedly. My best guess? It's gotta be Spectrum! Seriously, no one I know has a good word to say about them, and if I could get Metronet where I live, I would be running to them so fast with my middle finger raised in Spectrum's direction. Seriously, telecom monopolies need to end. If I could give them negative stars, I so would. read more

I called Charter Communications help desk specifically to ask if I could drop off equipment at Corporate Headquarters in Rochester, or if I had to go to the other location. Corporate Headquarters is about a half a mile from my house, the other location is about 5 miles. I was told that I could drop my equipment off at any Charter location. When I get to the Corporate Headquarters, there is a sign on the door that says "no equipment is accepted here." What? What customer service. Monopolies suck. read more

Charter Communications - Television Service Providers Near Me - Rochester, Minnesota

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If I could use any other internet provider I would, but Chater is the only option where I live in Rochester. During peak times, the internet just doesn't work at all. And during non-peak times the mbps is about 30-40mbps, which is decent, but not ideal or what I pay for. So I pay my bill every month and am only able to use half the service. When you call customer service they blame it on the router and never their service. I've changed routers and shocking, got the exact same result. This isn't just a MN problem, as I've experienced this in Nevada as well. They don't care because they know that they're the ONLY service provider for the majority of the town. Oh and I almost forgot I get phone calls and letters almost every day telling me to upgrade my package to include their TV and phone. No thanks. The day I can switch providers, I'll be doing it. read more

We've had Charter services for several years and really haven't had many issues. Our internet rarely drops service and when we had a cable package (we've since dropped that and went with online streaming) there weren't concerns with the picture. Each time we've gone into the local store, the staff are helpful and patient while working through whatever the issue is. We recently moved and had to transfer our service and that went really smoothly. read more

I became a spectrum customer in the spring of 2021, and this has been one of the worst experiences I have ever had with any company of any kind. Beyond the long wait times (more than 2 hours on hold more than once), the unclear terms (depending on who you speak with, you will receive different terms), the unprofessionalism (supervisors refuse to get on the phone when they face issues they don't know how to resolve. Instead, they force customer service agents to apologize without any tools for resolution profusely. They also lie and say they will give the customer a call. I have been waiting since May after being repeatedly promised a call. Still, no calls from supervisors that tell their reps to promise they will), and their inability to accept responsibility for their illegal and terrible actions (instead of acknowledging mistakes, they delete records, believing they are removing the evidence of wrongdoing; however, I have emails and phone logs to support my grievances), the service (both physical and customer) is unacceptable. To provide a snapshot of my experience, I will share one of my experiences. After being on hold for 2 hours 12 minutes in late April, I was sold a mobile phone plan as an add-on to my service. I purchased the phone for my ailing father because the house phone I bought from Spectrum was unstable. As I ended the call, I happened to check the confirmation email and noticed it was addressed to someone other than me. I raised this concern with the rep that had just run my social security number to establish the account. Upon bringing it to her attention, she did some research, and almost two hours later told me this was an ongoing problem and promised to call me as soon as she got to work the next day. I never heard from her again or received the phone that was supposed to come in the mail; however, about two weeks later and emails addressed to another person, I received a phone call from the fraud department only to learn the customer they wrongly assigned my information, and I were under investigation. They also sent me a woman's address and name from an entirely different state. I tried to resolve the matter for nearly two months across several departments. After investing almost 11 cumulative hours of my time working to fix what Spectrum had no interest in resolving (at the onset of this review, I outlined several of the things I experienced in my interactions), I finally learned the Spectrum system assigned my social security number, email, and credit card to another customer because they used an old account number. During one attempt to resolve this matter, a supervisor told the agent to ask me to go to the website and file fraud against the woman that formerly owned the account they wrongly assigned me to. When I expressed concern about accusing someone who did not commit fraud, the agent told me that was all the advice the supervisor had for me. I am now ending my service with Spectrum and dealing with some barriers to ending the relationship. I was never formally issued an apology or offered a resolution. I was also informed today that there were no notes on my account and told I would hear from a manager that promised to call me within an hour. Still no phone call; that was several hours ago. Don't use Spectrum; this is just the tip of the iceberg. I have now switched to Frontier fiber optics and am happy with my experience so far. read more

Since writing the first review, our internet has been down three more times. Also, despite asking them numerous times not to call me with solicitations, I have 7 of their numbers programmed into my phone so that I can ignore them when they call (which can be as much as 3-4 times in a bad week). What's worse is that they use technology to mask their numbers with local area codes, hoping that you'll answer their unsolicited calls. Very, very shady. *Edit* I finally won; I changed my number and they can't call me anymore. read more

Not only have they been raising our cable and internet bill monthly they are so far from reliable! We are now 8.5 hours into no cable or internet in major parts of our city. Really Spectrum? That is unacceptable service and way over priced. Shame on you! read more

The worst internet and cable service I've ever used. Goes out regularly for "updates". If you plan on working from home I'd look elsewhere.

Spectrum illegally added Spectrum voice to my bill though I already have Spectrum mobile and told them I did not want it. I was waiting on hold for 45 minutes and no one did answer when I told them I wanted to be back paid. Watch your bills. Spectrum has totally lost my trust and I will get my money back! read more

We use Charter/Spectrum for internet service in Rochester, MN. Our connection speed is usually quite fast and we have no quarrels with that. But, we have found the customer service from this company to be severely lacking. This is especially true for the support employees on the phone. They need to better train their support personnel so they can actually identify problems without having to send technicians to your home. read more

My experience with Charter/Spectrum has been terrible since we signed up with them in July 2020. The customer service is horrendous. The on-line help is totally useless; if you call in it is at least a 1-2 hour wait on hold. They never fix the problem with one call. I have had to call back several times to get an issue resolved. I really think they just don't care. I am so tired of hearing they are experiencing long that normal hold times. It is very apparent to me that it is because they never fix anything the first time. If they fixed stuff the first time, their calls would drop dramatically. Oh, and by the way, it is impossible to talk to a supervisor or manager. Wish I could change service. Maybe I will call Metronet? read more

I have NOTHING good to say about Charter/Spectrum! Being a loyal paying customer for over ten years means nothing to them. They're either inept or liars. They quoted me a price, to upgrade, with fees and taxes. I got the confirmation e-mail and it was $10.00 higher!! That's just a drop in the bucket! As soon as I have another option I'm out!!! read more

When we canceled we made the mistake of canceling at the beginning of a cycle, they do not pro-rate billing at cancellation. In my mind they stole a months worths of fees out of my family's pocket because of "policy". This is somehow legal. At best this is dishonest, at worst, stealing. They had sketchy service at times and paltry customer service. read more

Easily the worst internet provider I've ever had. My internet essentially wouldn't function during peak hours. My wife and I just stopped using the internet during those periods because we knew it was a waste of time. I called numerous times and was always told that it was my router or in some other way my fault. I finally moved out of Charter's coverage area and started service with Comcast and lo and behold I don't have the problems I used to. What's really funny is that I travel a lot for work and every city I'm in that has Charter internet has the exact same problem. You know your company is providing a garbage service when it's as widespread as it is. Your internet is so bad I will make sure I never live in your coverage area again. read more

I have Charter's internet service but I guess being a paying customer doesn't remove you from Charter's aggressive solicitations on the phone. I keep getting calls on a regular basis about subscribing to their "special" TV promo, which I keep refusing. Isn't it already enough that I've said no once? No, I don't want more. I already have what I need. read more

I had their $40.00 per month internet only plan at Civic Square Apartments and it was fantastic. 60mbps down and 6 up. I only had a handful of times without service. Never really had to call customer service for any issues except for when I cancelled my plan and it was pleasant enough. Only reason I left was because the intro offer expired and they were going to charge $64.99 per month. read more

THE WORST! go to jaguar or anyone else for internet. The service is slow and customer service is horrible!

I've been using Charter for years, I have to say its kind of a love/hate relationship. They do have the fastest internet I believe, I now have the 30 GB service and it really flies. As for the TV, for the most part its fine, the one thing I don't care for is their "bundling" packages, it would be nice to just order ala carte for the services you actually use and not have to pay for added channels. read more

Service is "OK", but the app is horrible! It locks up and You can't see the future shows. Its just hard to maneuver around. We rely on the app to watch TV in our home. Improvements need to be done! read more

I'm getting to the point where I am ready to change my service. I am getting 1 mb upload speed and should be getting at least 60! Then the rep does a blind transfer to someone in "retention" because I stated that I am frustrated with my bill going up every year and being told that I'm in some sort of "new promotion" that I didn't even sign up for. I pay my bill on time and for that I'm rewarded with a higher bill the following year. Every year my bill goes up and they say...I can get you more services, but I can't lower your bill. I'm ready to go with someone else for a couple of months so I can get the promotion they are offering to new customers only. I think it sucks that you bring people in the door with one rate and then increase it gradually every year. Sounds like a "bait and switch". Maybe need to contact the BBB to see how many others are complaining about this. Anyone else running into the same roadblocks to getting decent customer service and a decent price with reliable service???!!! Agree with the other reviewer regarding "MONOPOLY"! read more

Aside from the service interruptions, modem problems, and getting through their telephone diagnostics dozens of times per year, their customer service is generally poor. Case in point... We were moving so we called to schedule our disconnect. Instead of diconnecting on the scheduled date, they did it at the first of the month. When we called to have it reconnected and the date set for actual disconnect, it was 3 days before they were able to bring us back online. Then we finally had it rescheduled to be turned off and were told we would not have any more bills after the one paid over the phone at that time. Two months later we get a late notice for two months worth of service (even after we had turned our modem back in to them). Long story short, after several hours on the phone with customer service and several unreturned calls from "supervisors" we ended up paying an additional 70 for one month of service because our service was supposed to be disconnected on the 23rd, rather than the 19th, which took us into a new un-prorated billing month by 4 DAYS. In the end, we will pay for satelite internet in the future if they are the only option for internet service. F- rating in customer service. read more

This company berates its customers into trying to get them to commit to the three year "Triple Play" bundle. Receive constant sales calls. I fell bad about having to hang up on the cold callers, however company policy is the issue and not the individuals trying to make a living. read more

Charter is the worst. Although I always pay my bill on time, they don't provide reliable service, and when I ask for a refund/credit to cover the time my TV and internet are "down", I am told yes, I will get a credit, but it never happens. There are times when we have no TV/internet for days. Some of the service people are helpful and some don't seem to know the job at all. And some have the worst BO! Would it be fair to say Charter stinks? read more

I was, repeat was, a dedicated Charted subscriber for years. Probably close to 15 years. I can't believe I stuck around that long. They have the worst customer service of any company I have ever dealt with. I was paying $59.99 a month for internet. I called numerous times to get a better rate, only to be told "I don't qualify". I asked what do I have to do to qualify. They tell me they will let me know when I qualify, or someone else at the same address will need to sign up for service. I went to the local office to cancel my service, and have my wife sign up with a new account to get the better rate. The CSR at the counter told me that she couldn't give us the better rate because we told her why we were cancelling and that my wife was going to sign up. She actually emailed her supervisor to ask if she was doing the right thing, giving me some line about "I have a family, and since you told me what you are trying to do, I can't do that. It goes against company policy." If Charters policy is to actively screw over long time customers, I will not be part of that. Charter has got to be one of the worst companies in regards to customer service and customer retention. I will never pay for any Charter service again. Save yourself the headaches, get Direct TV for television, and a different company for internet. I wish there was more competition in my area for internet. read more

It really is a sign of a failing company, when you buy out two other companies gaining many thousands of new customers and decide to raise your prices to offset that cost to your consumer, and then even going as far as to tell the consumer that's the reason their rates went up!?! Well done Charter Communications, you've managed to hit a new all-time low!!! On the bright side the standard rate (already too high, in my opinion) of $59.99 that just increased to $64.99, was discounted to $54.99 (Only for one year)?? Because I was going to disconnect! Corporate policy is the issue, not the poor employees just trying to make a living. Does anyone else get the impression that Charters inflated rates are due to their loss of paying consumers from constantly hiking prices to offset the losses of paying customers due to inadequate management of their corporation? See you again in one year Charter, I WILL NOT be paying $65/mo. for Internet! I would also like to send a huge thank you to Netflix, Hulu, Sling TV for providing cost effective alternatives to cable and satellite services! You are winning the battle, you have them dizzy and locked in the corner! Now give them a solid right hook for the TKO PLEASE!!! And by this statement I mean double your advertising efforts and offer a major promotion, you'll have them running in droves to sign up for services! read more

One of the worst customer service I've experienced. I was inquiring about telephone service for my business and dealt with Steve Miller, a so called Business Sales Specialist I. Initially, I was asking for a quote for 5 lines. He gladly provided the quote and asked for the phone #'s to make they are able to convert it. I sent him an email with the 5 phone #'s and told him I wanted to double check, in case I only needed 4 lines. He recommended porting all 5 #'s since they have no contract and I can drop the 5th line at anytime. He sent the agreement with 5 lines. I told him, as it turns out we only needed 4 lines. Again, he recommended to go with the 5 lines since we can cancel later. I told him I would rather have the right # of lines from the beginning. He said he would revise the agreement and re-send it. The next day he sent the agreement and still reflected 5 lines. He said he would fix it and re-send it. Upon review of the agreement, I noticed they have a monthly charge for unlimited international calls per line which equated to over $45/mo. Being that we are a small business and try to minimize our monthly expenses and don't make or need international calls, I sent him an email simply asking if the unlimited international charges can be removed since we will not be making international calls. He responds in an email with the subject "NOT SERVICEABLE - Too Much Construction" and in the body: Bad news. There are over $XXX of construction costs needed to run Charter lines to you, far exceeding the $XXX that Charter would cover. I will have to refer you to other service providers. Really?!!! I didn't ask the cost to remove the international calls. It was a simple yes or no question. I guess they don't like to cater to small businesses. One would think they would try to earn your business to increase their clientele. Apparently, Steve doesn't understand that concept and is more concerned about earning his commission! I was curios to see any reviews for Charter in the internet and now, needless to say, I'm really glad I didn't switch over. read more

I tried to get internet to my office. I am in a building with several other businesses that have charter internet. First they sent a tech on a day when I had to come in because we aren't open. He got there and found they hadn't done a survey to show him where to put the wires so that day was a wash. He sent it back and several days later, when they hadnt called me, I called Charter. Supposedly someone had done a survey and decided that new cable had to be run from the street to the building and thru the building and said it would be $8000 to install! I pointed out to them that it WAS in the building and where the other modems were. I called 5 times and kept getting put off and told they would get back to me. Well they never did. However yesterday I received an email from them telling me they were going to disconnect my service. Yep the same service I never got! This has been a nightmare and clearly there wasn't a competent person on the line. read more

I love how their commercial touts that they don't have a contract for their subscribers, that's because they want the ability to raise their prices, anytime they wish. Several years back, I had a contract, with a set price for my basic subscription. One month I received a bill that was quite a bit higher than the previous month's bill. When I called Charter, they gave me the lame excuse that I was "accidentally" knocked off my plan. Oh yeah, and there was no way to get me back on to that plan, since it no longer existed. Really? You can't send a letter, telling people that you are no longer going to offer plans with a set price? Instead you try to sell us that not having a contract is the best thing? It's the best thing for Charter! It allows you to hike up your prices, little by little, without your customer's really even realizing it. Come on charter, let us sign a contract for a set price, and then we can negotiate when the contract comes up for renewal. read more