Very good customer service. Corsages and flowers are amazingly picked and done. And the value is great as well!

Amazing customer service! Called last minute to order a Lei for promotion. I was told I would be called once they were delivered to the store. Got a call back. Picked up the lei. It was the most beautiful lei! Thank you! read more

Char's Flower Shop - Florists Near Me - Martinez, California

Please read the 1 star reviews BEFORE using this business - they echo my current experience. A friend just delivered their first child and we wanted to send flowers for the celebration. I went online and placed an order hoping for next day delivery. When date selection came up, Sunday was the first available date, okay that works I thought. Sunday comes and no flowers delivered. I was in Vegas so decided to deal with it on Monday. Monday morning I called the shop after 9:00 and received an answering machine. I left a message with my inquiry and requested a call back. 2 hours later after no call, I called again - same routine, answering machine, left message asking again for a call. Around 5:00 Monday, I received an email indicating flowers were delivered. I checked with my friend who had a message saying flowers were delivered but she was at the hospital. Later confirmed no flowers were at her house! Tuesday morning I called the shop again but reached the owner this time. I explained why I was calling, that I was disappointed that delivery didn't occur on Sunday, that received no notification that it wouldn't happen til Monday, that I left two messages on Monday with no contact and that flowers STILL HAVE NOT BEEN DELIVERED! He then listed the excuses: - his web service showed Sunday delivery in error (prior Sunday was Mothers Day) - he was out of town on Friday and couldn't contact me when he KNEW delivery wouldn't happen on Sunday - he couldn't call back on Monday because he was too busy with orders - he delivered the flowers himself, no answer at house so he left flowers at the door (in this heat??) He made no apology, no offer to do anything else (refund, deliver new arrangement), it was clear my satisfaction was not his problem, he was done! He was so adamant about delivery I said I'd check one more time, but there was nothing. Yesterday I called ONE LAST TIME and received answering machine again (how does he stay in business???) I left a message confirming there was no delivery and that I either wanted a refund or I would dispute the charge with my credit card company - this is where I stand now! As other one stars state, this guy is a jerk, unprofessional and has no commitment to his customers. read more

I walked into Char's Flower Shop to pick up flowers for my friend who lost her mother. Neil was so kind and put together a personalized arrangement for me right on the spot. He took such care in designing something beautiful & thoughtful while I got the pleasure of chatting with him. Not only are his flower arrangements beautiful they are cost friendly...Neil was just a delight. read more

Char's Flower Shop - A beautiful floral arrangement - Florists Near Me - Martinez, California

Gorgeous flowers surprised me yesterday! It was a gift from a very thoughtful friend I am lucky to have. A very nice older gentleman delivered them, he had a beautiful smile. We joked about my state of shock. Colorful and fresh! Smells wonderful! Extraordinary bouquet! read more

Char's Flower Shop - Beautiful flowers delivered today by Chars - Florists Near Me - Martinez, California

Very pleased. Ordered online and when I didn't add any modifications he called me to confirm my order. I was so happy that he did. He made a few changes as requested and the arrangements turned out stunning. read more

Char's Flower Shop - Florists Near Me - Martinez, California

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ordered flowers they was very helpful in helping me pick a few things out. they wasn't super expensive either. had them delivered they arrived perfectly and at the time I asked them to deliver it. they showed up perfect and made a lasting impression on the person who received them! Thanks will come back again. read more

I ordered a plant basket as birthday gift, and it looked beautiful! Nice job. It was delivered in the middle of afternoon on the scheduled day. I grew concerned whether it would arrive on time... Next time I will order for a day earlier. read more

Neil put together a beautiful arrangement for a memorial service. He was very friendly and easy to work with.

Just used them for the first time. The arrangement looked exactly like the photo on the website. The person that put it together is quite the talent, very impressive. Couldn't be happier with the entire process. read more

I recommend Char's Flower Shoppe for funeral cross arrangements and custom requests. I purchased 'peaceful crossover' in dark purple. The flowers are beautiful and they were able to include a custom request for my favorite flower, lisianthus. The color is perfect. They were sure to call me and clear up any questions about delivery. The cross is still looking quite beautiful 7 days later to my surprise and the fragrance of stock is lovely. I've never purchased a professional arrangement so the price was a little hard for me to accept, but it was worth it for my late grandmother-in-law's funeral. She would have been so flattered. I chose the standard size but would go ahead and get a larger version if I had the money since it's not that much more. I've included a picture of the arrangement from the first day and also on the 7th day, still looking great. I did add water when it started to dry out. Thank you Neil. read more

Char's Flower Shop - On the first day. - Florists Near Me - Martinez, California

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I'm a big advocate for Martinez businesses. You know, shop local and help your neighbors. Its a great thing and super easy if those businesses end up to be great at what they do. Char's is one of those. Neil does a great job and is great to chat with as well if you see him around town. He too supports local businesses. Anyway, everything he has done for us has been gorgeous and affordable. So stop buying those sad premade bouquets from the grocery store and step up to Char's. read more

What a major JERK this Neil... I called inquiring of arrangements for a funeral. After a brief conversation, he gave me a quote of around $1,000. I told him that I'll confirm with him the next day if I would order with him, which was a weekday. I called him that following day before 10am and left him a voice message. I called him again another 5-6 times until after 2pm with no answer. Since there was no one to speak with during business hours I got nervous and ordered from another place. Neil called me later that afternoon. I took the time to answer and explain to him that I had to choose someone else because I did not want to stress more in case there were issues on the day of the funeral and I cannot get hold of him or at least get the status of the delivery. He's reply was that he was surprised of my decision and raising his voice told me that I should be understanding that he had to take the day off or had to do something.... As I was mourning my loss, I did not have to get a earful from this obvious one man show flower shop. Since he has no character or business skills how can I trust his work or integrity? This heartless narcissist individual is not worth the time. Plenty of other shops around to give the business to. read more

Always the best customer service from Neil. He really does care about his customers, and goes above and beyond. Neil put together flowers for my father's memorial service, they we're absolutely beautiful.. Thank You Neil.. read more

Char's Flower Shop - Flowers for my Dad's Services, he added a personalized ribbon. Loved it!!! - Florists Near Me - Martinez, California

These guys are great. We've worked with them for many years, and every arrangement is precisely as requested.

My awesome husband spoils me rotten in so many ways, and when it comes to flowers, Char's is the only one he trusts. For years, Char's has delivered the most gorgeous bouquets for Valentine's Day, anniversaries, and "just because". If you want to spoil your special someone too, now you know just who to call. read more

Neil was our saving grace. I had contacted him 2 days before my Grandmother's Funeral. I have never ordered from a florist before, my family just wanted to go to Costco because it was 'easy'. Being a small business owner myself, I wanted to support a local business. Char's was the first and only Florist I had called. Neil gave me all kinds of info over the phone and I said I would get back to him that day. My mom and I ended up going into the shop because she didn't understand how it would work a day and a half in advance. Neil had blocked out his whole day the next day to complete our (very large) order AND have them delivered to us. Amazing. The woman who delivered all of the flowers did 4 trips back and forth from Martinez to Pinole. The Flowers were absolutely stunning. My Grandmother would have been so thrilled! We will absolutely be back to Char's! (Hopefully for a more upbeat event!) read more

Char's Flower Shop - Florists Near Me - Martinez, California

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Horrible flower shop bad service delivery sucks they will disappoint you in all aspects of your special occasion and they are not responsive at all. Once they get your money it's no care for you or your needs at all. read more

My son sent me flowers for my birthday which he'd ordered from Char's Flower Shoppe. Unfortunately they had a mishap en route, the consequences were only evident the next day. I contacted the manager of Char's who immediately apologized and assured me that he would send me another bouquet as similar as possible. I assured him I didn't need a replication, only that it be "pretty". I did not get pretty, I received stunning. read more

I used Char's years ago for my kids' high school prom flowers, and they were lovely. So I went in to the shop last week and ordered a colorful arrangement for a celebration of life. It was delivered the day of the service and was so fresh and beautiful that it was placed on the center table in the church so as to be a focal point. I highly recommend Char's for any occasion. read more

Absolutely awesome experience from start to finish. Needed a last min corsage for homecoming and it was beautiful, elegant and easy to order. read more

It's so hard to find businesses that simply keep their word, that's all I ask from anyone... just do what you say you will do. That's what I got from Char's... I needed someone on the spot to put a nice piece together and have it delivered within 3 hours 2 city's over and many people said they need more notice, or appointments are made these these types of things. But Char's gave me the best answer ever, I explained everything I needed, the money I wanted to spend and my time frame... and he simply said "no problem". Then a stunning a Bouquet shows up and surprises the my girlfriend to the extent of tears on her birthday. She will never ever forget that moment. Thanks Char's and crew!!! read more

My husband ordered flowers for our wedding anniversary. It's not like him to not bring flowers from the grocery store so you can imagine when a man arrived to my door holding the most beautiful bouquet of flowers. Professional flowers! I was so shocked I didn't know what to say to him. He was so friendly and kind. He seemed to really enjoy seeing the smiles come across faces when they open the door to his beautiful bouquets. The flowers have been here for 2 weeks and are still fresh and beautiful. We will 100% recommend this wonderful flower shop! Thank you so much for bringing happiness to my face this holiday season. read more

Char's Flower Shop - Florists Near Me - Martinez, California

I recently received the most beautiful basket of flowers and a lovely spa basket as a gift from someone. The owner of the shop literally went out of his way to bring me the flowers and basket as I was not where the sender thought that I would be. I really appreciate the extra effort that he went through, it means so much and really brightened my day! Wonderful service, lovely flowers, great products. All-around wonderful experience. read more

Order was on time and delivered to my home in such short notice, beautiful arrangement, will recommend to family and friends..

Beautiful winter arrangement that was a WINNER in every way. The balance of the flowers was perfect, and I cared about that because it was a centerpiece at a banquet table. It looked gorgeous from every angle and people were not blocked from conversation. I said that I didn't want roses or lilies and Neil - the florist and owner, put together hydrangeas, gardenias, baby breathe with silver beads and silver spray for highlight and to make it interesting. It was larger than I expected and It was gorgeous. Plus, it was delivered! read more

Char's Flower Shop - Florists Near Me - Martinez, California

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Let me start off if I could give them zero stars I would worst customer service ever! So this mothers day I decided to send my mom flowers to her work for the first time. She works in Martinez and Chars flowers was the closest to her work. I placed the order for a basket of flowers, a box of chocolates, a mothers day balloon and a personalized card.. The order was completely wrong! I wanted a basket of flowers she got a vase with flowers, no balloon, no box of chocolates, and a sloppy hand written card! I called to let them know and the lady didn't even care she just said ok we will send her another one on Monday! Monday is not mothers day!! What the hell will she do with a flower basket on Monday!! Then I asked to speak to the manager Neal and he "wasn't" there... of course! I called back a few hours later to talk to the manager Neal and he picked up. I explained to him my situation and he just said, My employee told me about this I was supposed to call you on Monday" I just said ok thats fine but what will you be doing about it. He said again "I'm in the middle of mothers day right now ill call you on Monday" And he HUNG UP THE PHONE ON ME!!! What kind of a business is this and what kind of a manager is he! He ruined my first mothers day and my moms! read more

I went here one morning after finding out that my ex father in law had passed away. I wanted to get something beautiful for my ex mother in law to express my condolences. I didn't really know what I wanted, except I wanted it to be predominately white flowers with some lavender and greenery. She asked me if I preferred the bouquet to be in a vase or basket (I chose basket), and what my pice range was ($40). She said she would make a basket with my request and in my price range. She did MAGIC. I didn't know what to expect when I came back to it pick up, but I was stunned by how beautiful the bouquet was. It was perfect. I don't think I will ever depend on a quick Safeway flower pick up again. I will definitely be back. read more

Char's Flower Shop - Florists Near Me - Martinez, California

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Char's Flower Shoppe does amazing, beautiful arrangements. I know that when I order from Char's that there will be a varied assortment of gorgeous flowers, strikingly arranged, that will last and be enjoyed for a long time. Highly recommend! read more

I received a beautiful flower arrangement from my sister-in-law who lives out of state. She contacted Char's Flower Shop to help in filling her order. She was very happy with the gentlemen who took the order. When the flowers were delivered to my home, they placed the arrangement at my front door and called me to make sure that I saw them and expressed they hoped I will enjoy the arrangement. This is great customer service! read more

Char and Neil are great people. Their service has always been top notch. This is the place to go for all your floral needs. Keep up the good work! read more

Looking for a florist the day prior to NYE is a bit chancey. Most of the places I called were closed til after the holiday. Fortunately I landed on Char's through a Yelp search and she was able to help us. The birthday girl loves orange, and not only did Char have orange flowers in stock, but she had a bright orange vase that she used for the arrangement. My colleague loved the flowers and I intend to use Char again when I need to send flowers to someone in the Martinez area. thanks, Char! read more

Ordered flowers for my wife's Birthday which she loves and Char's made me a hero. My wife can't stop talking about how beautiful they are. Thank you for a great bouquet. It could not have been better. Char's has been around a long time and this is why. Thank you. Louie Zandonella read more

Char is so nice! She did a beautiful corsage for my 7 year old daughter for her father daughter dance. She made it nice and small since she's only seven, but also made sure to find out what colors and ribbons she wanted. So happy with the service! read more

Char's Flower Shop - Beautiful corsage for my 7 year old daughter. - Florists Near Me - Martinez, California

I was able to pick up a nice little pre-made bouquet for only $5. In and out in 5 minutes!

Have received and sent many arrangements from Char's and have loved each one! The arrangements they put together are just beautiful, and they do a great job with custom requests. The flowers are always so fresh and the arrangements last a good amount of time in the house. Have been nothing but pleased with the customer service and deliveries. Thank you! read more

I live in Brentwood,CA and was looking for a flower shop to deliver flowers to a memorial service that I am unable to attend to in Martinez. I went to yelp to search for flower shops in the Martinez area, I found one and since I live locally,my family and I drove to downtown Martinez on a beautiful Saturday. When we got there, the flower shop was closed for that weekend. So we walked around and I found Char's flower shop. i went in and a lady greeted us and told her what I need. She said Char was at a memorial service and will be back. she took my info and phone # and she will have her call me. My family and I went for lunch and went Antique shopping (Martinez has lots of neat Antique stores). i received a call from Char and went to meet her. What a very sweet lady! I told her what i need and that the flowers will have to be delivered. She talked to me about the different flowers she will do for the arrangements and said that it will be beautiful and it will be delivered. I paid her the fee and commented how i liked her shop with so many neat knick knacks for sale and that it is not just a flower shop. we said our thank you and went our merry way. The memorial service was on a Monday afternoon and although i didn't see the finished flower arrangement that I ordered from Char, I got feedbacks by mouth and email that it was the most beautiful flower arrangements at the service and that it was placed right at the front where everyone can see it. I received a heartfelt thank you from the family of the deceased. Thank you Char for the job well done! You have exceeded my expectations. I now have you as my contact for any flower arrangements i will need for any occasions. I also have referred you to my family and friends. read more

Char, thank you for your responsive service and the beautiful floral arrangement you delivered for the memorial service of a friend's father this past weekend. The flowers were gorgeous and I appreciate the attentive service! read more

This situation happened to my friend today, what horrible customer service!!!.... So this mothers day I decided to send my mom flowers to her work for the first time. She works in Martinez and Chars flowers was the closest to her work. I placed the order for a basket of flowers, a box of chocolates, a mothers day balloon and a personalized card.. The order was completely wrong! I wanted a basket of flowers she got a vase with flowers, no balloon, no box of chocolates, and a sloppy hand written card! I called to let them know and the lady didn't even care she just said ok we will send her another one on Monday! Monday is not mothers day!! What the hell will she do with a flower basket on Monday!! Then I asked to speak to the manager Neal and he "wasn't" there... of course! I called back a few hours later to talk to the manager Neal and he picked up. I explained to him my situation and he just said, My employee told me about this I was supposed to call you on Monday" I just said ok thats fine but what will you be doing about it. He said again "I'm in the middle of mothers day right now ill call you on Monday" And he HUNG UP THE PHONE ON ME!!! What kind of a business is this and what kind of a manager is he! He ruined my first mothers day and my moms! read more

I have lived in Martinez for a couple of years but knew nothing of this quaint little shop. My youngest son was getting ready for his first homecoming in Pleasanton and needed a corsage for his date at the last minute. I didn't find out until the end of the day and had been told I was too late by two other local shops. Char was a HUGE life saver and offered to put something together for me right away. She was aware of how important this was to me and called me back to say "Okay Mama, it's ready". She was equally delightful in person and her tiny, yet plentiful shop was just as sweet. The corsage came out beautiful and my son had a wonderful time. The look on his face when he saw that I was able to get one was priceless and I couldn't have made that happen without Char. Thank you, Thank you! I am truly grateful. Wendy Martinez, CA read more