Jordan was great! Is always providing great customer service . The place was super tity

Jordan was amazing!!!! He treated us so kind & helped us make a decision to get the best experience. The ice cream was delicious !

Charlie's Ice Cream in Westchester was fantastic. The ice cream was amazing, and my whole family loved it. What really stood out, though, was the service from a young man named Dylan. He handled the crowd with confidence, kept the line moving, trained his team, and managed everything with a level of maturity and leadership you do not see every day. He has the presence of a natural-born leader. I also want to recognize that Dylan was doing all of this while professionally handling a difficult team dynamic. On more than one occasion, I have seen another employee lose his temper and speak rudely to both customers and coworkers. Dylan's ability to stay composed and keep the experience positive says a lot about his character. Great ice cream, great family experience, and Dylan deserves serious recognition. Charlie's has something special with him. read more

I wasn't crazy about the ice cream here, but it was definitely fan favorite because it was poppin' on a Sunday night. I am unsure if it is a nostalgic place for people. So, they keep coming back, but I was indifferent about the ice cream. We also saw a variety of groups there, but a majority of the groups were families getting ice cream on a Sunday night. You definitely get your money's worth here, and they have deals each day of the week on certain items. I swear I ordered a small, and it felt more like a large. They have some table seats, but my friend and I ended up standing up the whole time since the place was packed. You have an option to approach a window to order ice cream or via a drive-thru (think Checker's vibes). It's in a plaza. So, it's free parking if you decide to approach the window. read more

Charlie's Ice Cream - Swirl Soft Serve on Waffle Cone with Rainbow Sprinkles - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

I scream, you scream, we all scream for ICE CREAM!!! This place was packed all over, outside there were lines of people ordering at the window and what a long car line! There were cars lined up all the way into the street. Everyone waiting for their yummy sweet treat. Was it worth it? You can answer that question once you go. I had the vanilla & strawberry twist on the cone and it was very good. read more

Charlie's Ice Cream - Super long drive thru line - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Charlie's Ice Cream has come to Westchester, near FIU! We came here after grabbing Hi Pot nearby and wanted some dessert. After a quick search, one of our friends found this new Charlie's location. We've been to the one in Hialeah and were excited to try this one out. On a Tuesday evening near close, it was PACKED with people. It was the end of the night so the staff kindly let all of us know the items they were out of, which was quite a lot. Shows how popular this spot it. I ended up getting an avalanche which is their version of a Blizzard or McFlurry-- soft serve mixed with toppings. I got a small which was still pretty big to where I couldn't finish it, even though I really wanted to. I got the chocolate and vanilla twist soft serve flavor mixed with some Reese's peanut butter cups toppings. It was delicious and the best post-meal dessert. The outside area was spacious with a lot of tables and hand sanitizing wipe containers attached to each table. Great for an ice cream place to clean up afterwards. This spot also has a drive-thru in case you want a quick pickup of your sweet treat. We stayed a bit past closed and the staff was definitely tired and kindly told us that they'll be closing and cleaning for the next morning so we had to leave. Overall, a great spot for ice cream. We love Charlie's! read more

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You can't beat the daily specials at Charlie's This place has quickly become a community meeting place. They even have a Meet The Police thingy here every once in a while. That's exactly what police need more of. More dipped cones and sundaes, less tasers and guns. My kids love coming here so that's a pretty good endorsement Pro tip, they have a drive thru But why Ice cream is something you don't drive with. Hmmm, maybe that's why the police are there. read more

Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Love me some Charlie's Ice Cream! Outstanding customer service with delicious soft serve ice cream. The staff were handing the line pretty well from the drive-thru and the standing lane. They have daily offers everyday which is great for groups! They have some outdoor seating to enjoy your ice cream goodies and parking too. Prices are great and they give you large portions of soft serve and ice cream! Highly recommend anyone to check them out! ^.^ read more

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Good chocolate soft serve. I like that they have a deal everyday. I don't really understand the insane lines for this though. Will be back to try their other flavors that aren't soft serve. read more

Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

I finally made it in every time I will pass I was like no I'll come back after I'm after my dinner. I'll come by here so ideceide to come is Easter and there I was There was a lot of people in the drive-through and they have a menu on the wall I decided to get a coconut waffle cone with sprinkles my sis got a pistachio waffle cone I was surprised when I seen it I'm like wait this is to big lol and the attender was really nice to us and he said you have a doggie in the car like so he gave him a pup cup sweet to give me one .It was the cutest thing my doggie went crazy because he loves drive-through. I recommend this 100%. The ice cream is fire and awesome just how I expected it read more

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Even though there was a line, it went by quickly and the cashier was very nice and helpful. The soft serve, ice cream, and shakes are all good options and I can't wait to come back to try more flavors. I really appreciated the wipes that were at every table, very convenient for clean up. read more

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The ice cream itself is a 5. The wait can be long, but it's well managed and not really their fault. The staff was great, both the manager (Tylan) we spoke with and the team working the counter were friendly and nice. We went late, so they had run out of some flavors and toppings. Overall, a solid 4 experience. Heads up, drive thru is a way longer wait than parking and doing the line. read more

Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Cute little ice cream spot that feels very retro! It's really busy but the ice cream is great! read more

Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Will this be a new staple?! Yes!! The service was excellent. They are super quick to take your order and it comes out with in seconds. Best time to go is definitely around 2:30pm, no lines and you can sit under the little umbrella tables to hide from the sun. They did such a great with the seating arrangements. The ice is amazing! I'm living for the waffle nacho plate! Its genius! I would recommend that everyone go try. read more

We decided to have ice cream one day and passed by this location on a Saturday. Beware that it gets busy on the weekend. Anyways, we made the line at the drive through and once I placed my order I was informed that they ran out of chocolate and peanuts!!!!. They were nice enough to offer me an ice cream on the house for the inconvenience. Amazing service and thoughtfulness. Thank you so much it was delicious and I ended up getting a vanilla/strawberry swirl soft serve. I will definitely return and hope chocolate is on the menu lol. Affordable prices great location!!!! Must go!!!! read more

The best soft serve - hands down! I've been coming to Charlie's for years, and now that they're closer it's even better. The service is always great, the quality is amazing, and there are so many options to choose from. I stop by at least once or twice a month! read more

Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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Great ice creams & prices ,well decorated plate's . next time will get banana split if they have bananas . these time they didn't.

literally crave this everyday it's the CREAMIEST soft serve ever!!! i've also tried their banana split which is super yummy. Their prices are also amazing read more

Charlie's Ice Cream - choco vanilla swirl - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Already dreaming about my next visit. All employees, especially the manager were extremely courteous! The ice cream is so rich, velvety, creamy and absolutely delicious. The prices are phenomenal and scoop are huge! read more

Charlie's Ice Cream - Cookies & cream & mint chocolate in the background. - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

I was happy to see that Charlie's was opening a little closer to me & did not disappoint! I have been to the Hialeah location (fantastic) and this location is pretty chill. We had a banana split and it was amazing. The staff were so friendly & helped explain what ice cream we can get, plus they were happy to let us sample a flavor. Definitely going back! read more

Charlie's Ice Cream - Banana Split w/strawberry cheesecake, mint chocolate chip, and mantecado. - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

This place is great. The lines are long but everyone is talking and having a good time. I had the dulce leche icecream and it was to die for. Everyday they have a big deal for you. It's definitely a must if your around the area. read more

Great ice cream for a good price and locally owned, def the best ice cream in south Florida

How anyone can give this place 4 stars is baffling.. ice cream runny.. they ran out of the chocolate dip and the staff was RUDE AF.. which is a reflection of the owner based upon his responses to other poor reviews.. needs better planning to be able to handle the demand which they were not .. read more

Charlie's is reliable for soft serve and they have the best ice cream flavors. Jordan took such good care of our big family and our really big order. Must try!! read more

Great customer service from Jordan! Great ice cream, family friendly, and very friendly staff

Everything could improve. Sticky notes are not a way to take orders We waited 30 minutes to only get "oh your sticky note must've fallen". Requested a refund and left. read more

Loved this spot and so happy to have a Charlie's close by. Ice cream is always great and ambiance is great too. However...this is the second time I've had an issue with the employee "Tylan" (unsure how to spell the name). The first time he was very rude when I was ordering. I explained to him this was my first time here so I wasn't sure plus I was being rushed. Then today he was rude once again by saying " I can't hear you speak up." I think he could have said it more politely. I wanted soft serve with cookies and he corrected me and said "cookies and cream" which I knew that's not right. I received my order which was wrong and had to get it corrected. The other employees are wonderful and always kind. read more

Jordan and Reynaldo were amazing! Very helpful and patient with us selecting our order from all the options. Great customer service and ice cream. We will totally be back. read more

Best ice cream experience in a long time. They also have daily specials. Girls behind counter were fun and the entire experience felt positive and retro. Very generous shareable portions. Do not order a cone to go. Very big portion. read more

Amazing ice cream totally recommend if you live in westchester or if you live in Hialeah there is one there.

Great ice cream. Employee very friendly. Lorena and victoria were great. Thank you as well for the pup cups

Excellent and fast service, thank you Luciano, Cristian and Tylan. Portions are big and ice cream was so delicious!

Amazing!! The ice cream is delicious and the service spectacular!! Ronaldo was kind, patient and recommended the Dulce de leche that knocked my socks off!! The location is cute and they offer outside benches or drive through!! Yum!! read more

Visited Charlie's with my family a few days ago, at the suggestion of a friend, and was overwhelmingly surprised. The soft serve ice cream was excellent, Victoria at the drive thru was a delight and provided excellent service to include a pup cup for my puppy, the line ran smoothly, the menu was easy to read from the line and all at a great price point. I would definitely come again and recommend to friends. read more

The staff were polite and helpful, but service was quite slow, especially since they were missing quite a few things they had listed on the menu. The social media posts from the company themselves was drastically misleading compa to the actual products served. It was a very family-friendly environment, but parking is quite limited. read more