Visited Penn Station with my wife for the first time in a long time. We were attending a nearby…read morefootball game and we needed to do some shopping and eating beforehand. Wifey chose Penn Station. Walking in, we were greeted by the staff and we stared at the menu for a few minutes. I requested a hot Italian large sub and wifey requested a small turkey club. They began making our sammiches immediately. When we approached the register, a staffer distracted the cashier and others by asking them questions about a spill on the floor and then mopping it up. As such, the cashier did not ring us up immediately. But she handed us drink cups anyway and we got our drinks from the fountain. After that, they delivered our sandwiches to our table. Then more customers arrived, which distracted the staff even further. After we finished our meals, we were wondering if they were going to let us pay. After about 15 minutes, the cashier asked my wife to come over and my wife paid for our meals. My hot Italian sub was pretty good, but pretty much every Italian sub I've ever had was better. So I don't really recommend that sammich. Our fries were cold. I should have asked for fresh fries, but I assumed everything was made to order. Nope! My wife didn't comment on her sammich, which means it was just average. Well, I guess I've seen what I needed to see. Jersey Mike's, DiBella's, and Jimmy Johns do this sub thing better.

ok so Richard is the greatest!!! Super friendly, cares about his team, his customers and the…read morequality of the food! Best sandwich ever and fries are always overloaded!! love it

I normally like this chain, but tonight was maybe not their night. We showed up at 8:40 pm and…read morewhen we placed our order, they said it would have to be a to go order as they were closing in 20 minutes. We figured we would have time to eat, but they took so long to make our sandwiches that we had to sit in the car and eat because they were closing in 5 minutes. I had the Italian, and it was put together so sloppy that it was really hard to eat as everything was falling out. It also had a different sweet dressing than I remembered from other visits. Not my favorite trip.

The food is awesome and is soooo good. I wish i could have it every day. The service is also…read moreamazing with great young men that were thought the right manners.

07.30.2023: I'm waiting for a flight to Atlanta and decided to stop and grab a footlong turkey…read morebreast sub from the Subway in terminal B for lunch. They were out of tomatoes for my sub and ice for drinks. The lady behind me also ordered a footlong turkey breast sub, but she ordered fresh mozzarella on hers. After I paid and went to my gate, I checked my receipt and noticed I was charged almost 2 dollars ($1.66) for fresh mozzarella. The lady who ordered the fresh mozzarella sat next to me at the gate, and we determined that they got our orders mixed up somehow. I went back to the counter to request a refund of the cheese I didn't order. The lady behind the counter tells me, "I'm pretty sure you ordered mozzarella." Funny thing is, this lady didn't make my sub, she only rang me up, so how could she make this assumption? I told her I still had my sub, and she said they'd need to see it and proceeded to get the person authorized to process my refund. The next lady was rude AF, as if I was lying about my own order, and said she needed my food back for the refund. I explained that I just wanted a refund for the cheese I never ordered, but she said they have to refund all or nothing. When I put my sub on the counter, she snatched it and chucked it in the garbage, never verifying their error. This was by far the worst customer service I'd experienced in a long time. The fact that they were out of items, telling me what they are "pretty sure" I ordered, and the all around rudeness, I don't think I'll be back, and I travel through this area quite a bit.

Over all the quality of the food was fresh. Service seemed really rushed even though nobody was in…read moreline. They kept asking if everything on the sub was okay not the normal subway experience. It's an airport so notice for atmosphere lol. Overall hope this helps others.

I would give five stars for the food if they did not use Styrofoam for hot food. When you put hot…read morefood in Styrofoam, the Styrofoam melts into the food and that is absolutely disgusting and not healthy. The only way I would eat at this establishment would be if I was eating at canes where then they put it on a tray with some wax paper. The service was fast and efficient The atmosphere is very inviting and fun.

My first time at raising canes. It's true what they say, the secret sauce and Texas toast make the…read moremeal. The chicken tenders are 7/10. A little bit dry I thought. Service is 10/10 the team is very attentive and fast for how crowded the place is at all times.

I had a coupon and we were hungry and thought we grab a late dinner. Stopped in and gave them the…read morecoupon for 2 gyro sandwiches, fries, drink combo. Ok it's not gourmet but it was OK. The gyro was with roast beef, lettuce, tomato, tzatziki, onion on a pita. It was good and filling. Not a bad quick and easy dinner for $7 each combo. Service was good. Store was clean. It was all OK. No complaints.

I went though tonight for a late night snack & both ladies working the window had amazing customer…read moreservice! They were so kind and willing to help as I wasn't super familiar with the options available. The food was hot & fresh!

For the second time, my order of two sandwiches was delivered as one. The first time I was issued a…read morepartial refund, no apology, no offer to deliver the second sandwich, Just a refund that took 3 days to arrive. The second time I ordered through Door Dash, and still they sent only one sandwich. Door Dash issued an immediate credit so I could order from another restaurant. It doesn't matter how good your sandwiches are if you don't send them. Do better Jersey Mike's! Both times the corporate office has promised an apology would be coming, but nothing so far.

"Lettuce on the side" isn't a wild request is it?…read more The sandwich was still delicious once I scraped the lettuce off, toasted it, and added the lettuce back. For 2x the price of a Subway sub, at half the size though, and no spinach or avocado options, I'm not sure I'd do it again.