I normally like this chain, but tonight was maybe not their night. We showed up at 8:40 pm and when we placed our order, they said it would have to be a to go order as they were closing in 20 minutes. We figured we would have time to eat, but they took so long to make our sandwiches that we had to sit in the car and eat because they were closing in 5 minutes. I had the Italian, and it was put together so sloppy that it was really hard to eat as everything was falling out. It also had a different sweet dressing than I remembered from other visits. Not my favorite trip. read more

Firehouse Subs - the outside of the building - Fast Food Near Me - Fairlawn, Ohio

The food is awesome and is soooo good. I wish i could have it every day. The service is also amazing with great young men that were thought the right manners. read more

Awful. My brisket and chedder was not even edible.......all fat and sauces! It was very soggy with BBQ sauce all over and out ontomthe tray......soggy bread, and when i pulled it apart to look, the beef was horrible with mostly fat. Yuck! the food does not even deserve 1 star but reviews forced me. Off my list of places to grab a bite in Fairlawn. Wont be ordering ther again. read more

I had the Smokehouse Beef & Cheddar Brisket. honestly, it was a bit of a disappointment. They put way too much barbecue sauce on it. also, the bread could have been toasted more. I was expecting something much better for $18. read more

Firehouse Subs - Brisket Cheddar - Fast Food Near Me - Fairlawn, Ohio

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So check our the pics! Then check our this sub station ! Subs are freshly made and beyond BIG! Here is the sweet thing about Firehouse Subs are founded by Firemen and to sweeten the pot a portion of their sales goes towards providing lifesaving equipment to first responders !!! Really!!! How awesome is that? Giving back at its best! Ok ok now the food! My two favorites hands down Sweet and Spicy Meatball and the Brisket! When I say good.. I mean mouth watering good ! My mouth spews like a fire hydrant it's so dang good! So give it a try !!! The decor is cute and Apropos of a somewhat firehouse ! Nice job firefighters ! Here is to my son - a soon to be LAS firefighter! Check our how FIrehouse Subs gives back in my photos ! read more

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Went in to get a sandwich on August 29, 2024. It was about 45 minutes before they closed. There was a guy behind the counter and a young lady wiping things down inside. They both saw me and totally ignored me. I stood there for at least 6 to 8 minutes and finally walked out. They were too busy cleaning to close the place down. I wouldn't have got a sandwich in the end anyway, because he was spraying cleaning stuff all over the back counters and all the food was open and exposed to the spray. A young couple was coming in with their kids and when I walked out, I said good luck getting waited on!!! It is very sad as I love firehouse subs, but I would never go back to this one!! read more

It was a 2 at best for what you get and the price. I was very disappointed after we ordered to see a small little sign by the register that showed other toppings you can get on your sandwich... NO ONE ASKED US IF WE WANTRD ANY OF THESE WHEN WE ORDERED. Almost $30 for a medium sandwich and a large sandwich with chips and drink. Don't think we'll be back. Especially too because I didn't even get onion on mine like it should have. The guys working looked extremely bothered by us being there. read more

Love the food!!! Can't complain about anything. Good service good food, a comfortable place to eat and hang!!

I really enjoy subs from Firehouse Subs. As a former EMT with a Maryland Firehouse, I appreciate the support their corporate headquarters gives to first responders. The quality of the food is always very good, however, I have had a couple problems with items missing when I go through the drive-through window. I also had a situation where I was being charged a different price than was posted on their outside menu (again at the drive-through). The person taking my order said there wasn't anything he could do, but a manager intervened and resolved the issue. Overall, I enjoy Firehouse Subs. read more

Sub was delicious, wasn't sure if they were open because the lot and sidewalk were littered with trash. Exterior of the building is awful. Floors were dirty in dining area and bathroom and this was at 11 am read more

The food is amazing, this particular store, not so much. I had a mobile order that was supposed to be ready in 30 mins. 40 mins later I'm there to pick up my order that they didn't realize was even there. It took them all of 10 mins to make, so it should have been ready. They had no pickles, and no onions or peppers for the Philly cheeses steak sandwiches. I asked to replace it with a sub that cost less and apparently they were put out by this. Oh and the door was a painted sheet of plywood... read more

My daughter recently discovered she had a wheat allergy, so we searched for sub places that had gluten free bread. Even though our search indicated Firehouse had that option, we discovered they didn't. However, they did provide her "sandwich" on lettuce (I expected a wrap, she was delighted with it being salad). Everyone there was wonderfully friendly, they even fixed my sandwich (made with whole wheat rather than white) almost immediately. The BEST part for me was the size of the small sandwich. I'm in my fifties - thus, cannot each as much as I used to, and this was the perfect amount! My only negatives? The music was awful, and I wish they could have provided a knife for my daughter to help cut the sandwich meat. She loved it (practically licked the bowl), the food was fresh and delicious, and we will definitely be back! read more

I had never had firehouse subs until a friend took me here last year! Now I visit multiple times a week! I go here often now as I recently discovered the Italian sub, I love how I can go through a drive thru to get a sub and they are quick! The employees are always friendly and fast! They are genuine and care about the customers experience! I filled out a survey and for my next visit I received a free medium drink! I will fill out another survey before my next visit! I love that these subs are warm and fresh and a pickle accompanies each sub on the side! Now I am in the mood for a sub... haha I swear they are truly delicious and consistent each visit! read more

Firehouse Subs - Medium Italian! - Fast Food Near Me - Fairlawn, Ohio

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This restaurant is open sometimes. If the door is unlocked, you can go in and order a sandwich. But the real showstopper here is the gorgeous mural on the wall. read more

Worst customer service ever! Had a terrible encounter with a Young 20 year old African American man working here, he was so disrespectful and rude! he messed up our order and refused to remake it or give us our money back. Then told us to leave and he was closed. Even tho they were open for 5 more hours read more

Do not DoorDash from them. They require the driver to get your chips and drinks and although they have a sign posted, the driver never remembers and you don't get them. Has happened numerous times. They also didn't include cookies or pickles (which the driver is NOT responsible for getting), the staff is. The teenage male manager there is rude and hangs up on you when you call. He tells you to call door dash. Door dash tells you to call the store if you want your stuff. They just were not helpful or friendly and treat you like it's your fault that you didn't get items you paid for. Sad. I wanted to like this place so badly but that manager ruined it. No concept of customer service. read more

I love firehouse subs over jimmy johns but I'm not a big fan of the parking lot layout. How you come in and you exit out a different way. There needs to be a better layout then that more detailed to your first time customers. I believe you would get more customers if it's was not for they layout. I agree and I'm being serious about this it's no joke Other then that I would for sure return to this location. Great food great staff read more

I love the variety here. I was familiar with the brand having eaten at locations in the "south" many times. I have been to this location. Very clean. Subs are good. I recommend the smokehouse beef and brisket. read more

This is my first experience with Firehouse Subs and I love the choices. I picked up one on my way home just because it was convenient and ended up going back 4 times over the next two weeks to try other options. I even used their 'Order Ahead' option which worked out great! I am not usually a fan of sandwich shops but the staff and the food will keep me a happy customer! read more

Last month was the first time I've ever had Firehouse and I was thoroughly impressed, have came here a few more times since and have not had a bad experience. The two two sides I've went inside to order and eat in, the employees felt a little awkward to talk to but overall not in a rude way or anything. I'd say my only complaint would be that the prices are pretty high, $32 just for two large subs & 2 medium drinks. read more

Broccoli and cheese soup is pretty gross and overpriced for what you get. The Italian sub was good, nothing special about it though. Definitely not on my top three places to get a sub. Top three are- Dave's Cosmic Subs- Jersey Mike's- Quiznos. Probably would not come back to a Firehouse unless they was running a special. read more

The fact that the sandwiches were good and our online order was spot on, earned them stars. But when I got there 20 minutes before they closed to pick up my order, the doors were locked. They said they closed at 9p and could not add anything else to my order that the online system would not allow me to place. So my daughter did not get a sandwich causing an extra stop. Point it is, you didn't close for 20 more minutes, but yet stopped taking customers and had the place locked down. Another customer came as I was leaving, ticked over the same reason and was told the drive thru was even closed, as I saw someone pull into the drive thru. Poor service to do your customers that way! If your open till 9pm, stay open till 9pm. read more

I really wanted to give this 5 stars, but 4 stars fits. Compared to other popular sub chains in the area (daves, JJs, subway), the meats here at firehouse are of a much much better quality. The choice of bread compliments it perfectly, and the veggies appeared fresh. Now to the bad, but this is strictly personal preference. The condiments I received on my sandwich were mayo, mustard, and Italian dressing. Overall it was very sweet, almost off putting. I don't think it was the ham, maybe the Italian dressing. Regardless, definitely too sweet for my taste. Overall I'll be back, this time to try something else read more

I have ordered from this location a few times (meatball, brisket); I was very impressed by the service and the food, and the décor is unique. It is very simple to order online. I would recommend to people making derogatory remarks about condiments to note that you can order a sandwich "as is" with the ingredients listed, or remove what condiments you do not want included with your selection. Well done- thanks. read more

This place is ridiculous. The drive thru is a joke. Every time I go thru the drive thru. The girl is rude. They are always running out of meat or cheese. They never give you napkins. They have screwed up my order 3 times. If you go there. Skip the drive thru. Go inside and make sure they don't screw it up and you can get own napkins. read more

My wife and I were totally psyched when we learned a Firehouse was going to be so close to us. Our first experience was in Charleston, SC and we instantly fell in love with it. Great hot and tasty subs! They give the little ones fire chief hats with their meals. What little kid wouldn't want to play fire chief and wear a hat? The staff is super friendly and they have a Coke Freestyle machine with Cherry Limeade option! read more

Firehouse Subs - Fire chief hat! - Fast Food Near Me - Fairlawn, Ohio

Best subs ever! I went here with co-workers for the 1st time on Friday and went back today. The workers are so sweet and nice too! Worth the drive for me from downtown Akron. Thank you! P.S. Maybe put a tip jar out so we can tip the staff! :) read more

Wasn't sure what to expect as I have never heard of Firehouse Subs. First of all, they made this giant eye sore of an old building in our town look very attractive again. Great decor throughout the building with a really cool painting on the wall. Being a new store, the people working there seemed to be having fun and enjoying themselves while making my order and accommodating my many questions I brought to them. Food was the bomb too. Overall, it was a great experience. Get the Brisket, one of a kind sandwich. read more

Firehouse Subs - firehouse subs - Fast Food Near Me - Fairlawn, Ohio

This was my first time here, I had heard great things so I decided to check it out. I got the large Italian as it's what I get at most sub shops. As for meats the sub has pepperoni, salami, and Virginia honey ham. I thought the addition of honey ham was a little strange but whatever. The guy taking my order was quick and precise and my huge sandwich was ready in a few minutes. When I got home and started eating the sandwich I found out there was a massive amount of ham, like 75%. There was just a thin layer of pepperoni and salami. I'm not a huge fan of ham, I'll tolerate it, but it was the only meat I tasted with its sweetness. Overall service was great, sandwich looked great but wasn't a fan of it in the end. I'll have to try another sandwich, that's why I'm leaving it a 4. read more

We arrived about 15 minutes prior to closing. We walked in and asked if they were still open. We were told "no", but that we could go through the drive thru. We politely left, drove up to order, and then to the pickup window. By this time, it was 5 minutes before closing. When we drove up to pay, the young man at the window said, I can't serve you, because our computers shut down at 8:55". He was the same employee who told us to go through the drive thru! I contacted the manager the next day. He was very apologetic, and even took my name and address so he could send us coupons... which we NEVER received. SERIOUSLY?! read more

I ordered lunch for our team and went to pick-up them up. I asked if everything was in the bag and was told yes, only to return to the office and have a missing sandwich. I understand mistakes happen; however when I called and to inform them of their oversight I was made to feel it was my fault and then promised I would be sent a coupon for a free sandwich only never to receive it. the customer service was horrible. I gave them one more opportunity and again experienced poor customer support, there was only two other patron ahead of me and they had been waiting for 5 - 10 minutes and my wait was too lengthy for the number of customers compared to other proprietors in the area. read more

I ordered a steak and cheese to go. I get back to the office to eat and they put disgusting heinous mayo on the sub!!!!! Never ever ever ever did I mention the word mayo!! Absolutely disgusting and a waste of money. Never going back! read more

The service was good, the restaurant was clean and nice inside. The food was less then not very good. The meat (the little that was there) was dry and had no taste. They have to put all those sauces on their subs to give them flavor. Today was our first time and last time we eat there. At least we tried. read more

They just put this Firehouse franchise in the building of what used to be Wendy's. Great place to grab a sub and chips. They have hot and cold subs, healthy options, soft delicious bread, and they're own signature soft drink "Cherry Lime-ade" which comes in Light and regular as well as sparkling or not. This is a franchise but of all of the things that could have replaced the Wendy's in this location, I love this option. Something for everyone, staff is friendly, and the place is super clean. read more

This was my first time here, great customer service, I had the brisket, delicious, my only suggestion would be crusty bread , the bread was a little soggy but I would definitely will go there again read more

If I could give this place ten stars I would in a second! It's not a typical sub-chain. Firehouse actually takes their time in making a quality sub! There's multiple creative subs to choose from, and they even have some very unique and tasty salads. It helps that there is really good customer service! Great place for casual dining, and who could say no to great subs! read more

There is absolutely no cooking going on here. They put very small amounts of meat in a steamer and slap it on a supposedly Italian roll along with cheese and/or lettuce and tomato sliced so thin it only has one side. If you want crappy food that is cheap, this is the place for you. There was so little meat on the sandwich that l cut the roll in half and put all of the ingredients on half. I left hungry, and will NEVER return. read more

1st experience here was amazing! Everything was fresh and delicious! Our service was quick and friendly.