Our wedding was a destination wedding planned via the internet. The Chapel by the Sea website was very appealing, and after emailing with Ron, we booked our package and date. Fast forward to the months and weeks before the wedding and communication was extremely lacking with Ron. We had one phone call about 2 months before the wedding where we confirmed all the details, and I paid the balance. After that, despite my attempts, I did not speak to Ron again until 8pm the night BEFORE my wedding. I was freaking out (to say the least) that things were not confirmed. All I wanted was him to call and tell me that everything was ready and would be as I expected. What I found out was that even though that harpist said she would learn songs, she didn't learn our songs. I'm glad I paid $350 to have to pick wedding songs from her list less than 24 hours before my wedding. The day of the wedding, the trolley came on time and we were off to the ceremony. We arrived to find that there were no flowers. I had paid for flowers for the wedding party and moms/dads/grandfathers, but Ron said his flower lady didn't make them so he had someone go buy some on the fly. Our ceremony started 15 minutes late, and my bridal party carried roses, on the stem, down the aisle. My bouquet was beautiful, but we had to hurry the ceremony in order to keep with the rest of the timeline. There was also no Skype service provided, which Ron said would be included. We have family waiting for this, and it never happened and by the time the flowers were ready there was no time to ask and risk another delay. There was no water, as the contract stated either. Luckily my grandfather married us, so the ceremony went as planned. The videographer stood 2 feet away from us at the ceremony, which ruins all of our beach pictures even though he was told not to stand so close. Ron seems to stand by the "don't worry about" motto, and it just wasn't what I expected. It's also been several days since I asked about our flower refund, and we still have no response. If you want piece of mind, find another vendor to plan your wedding.
Edit 5/31/12: Ron said that we would be refuned for the portions of our ceremony that we paid for but did not happen. We waited over a month for this refund, then when we got it, the check bounced. We were charged the fee, and we have still not received our refund 2 1/2 months later.
Final edit 11/2012: Even after filing with the BBB, we never received our refund. Thought about suing, but it would have cost more than he owed us. Moral of the story, use this man if you don't mind not getting what you paid for and never seeing the money again. read more