Due to a tragic and unexpected loss in our family, we had to postpone our wedding and cancel our plans for a "destination wedding" all together.
Despite having notified Destination Wedding studios almost a year prior of our need to cancel our plans, having explained the private details why over the phone, Peggy nonetheless advised via email that they would not be refunding our $1200 deposit in a short, unsympathetic email.
Prior to our need to cancel, and while still attempting to make plans, the Destination Wedding studio team was hard to reach, repeatedly missed scheduled phone call appointments with no notice before or after, and would require multiple emails for a follow-up.
Now I appreciate they're a small business, but refusing to refund a $1200 deposit despite the amount of notice they were given, and the amount of effort they put in while we were still their clients, just made it all sting a little more. read more