I feel compelled to warn others after two disappointing experiences with this dealership.
First Experience: Vehicle Purchase
I came in ready to buy a new truck and wanted to buy from a dealership that is close to my home. However, they outright refused to negotiate on price. To make matters worse, the salesperson actually told me, "You shouldn't do business with Mac Haik Ford because they add on extra fees at the end." This tactic backfired. I took their advice and went to Mac Haik, who not only worked with me on a fair price for a 2025 Lariat but were also completely transparent--there were zero surprise fees. I bought my truck from them, and they were a pleasure to work with.
Second Experience: Recall Service
Recently, I needed a system update for my vehicle. I called the service department and was told twice that they would call me back to schedule an appointment. The reason? They needed to "make sure they would be able to do the update." They never called back, either time. When I did speak to someone in their service department they told me they are so understaffed and double-booked that they can't even handle oil changes and advised me NOT to schedule online. I get they are busy but if you can't keep up with online scheduling don't offer it to customers. read more