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    Changes Hair Salon

    4.2 (13 reviews)
    ModerateHair Salons, Waxing
    Open 9:00 am - 5:00 pm

    By appointment only

    Updated a few days ago

    Services - Changes Hair Salon

    Bridal hair services

    Blowout

    Chemical treatment

    5 More Services

    Color only

    Haircut

    Cut and color

    Hair styling

    Waxing

    Changes Hair Salon Photos

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    I was in a pinch to get a keratin treatment for a trip I was taking followed by the start of a new job. I went to the Changes salon for a keratin treatment and left in tears with burnt and discolored hair. The staff is not trained for the services the salon offers. The owner is impossible to reach via phone. It took over a week of me calling the salon before I sent an email. Finally, I got a response. Lindsay, the owner, claimed she had left me several voicemails. I never received any messages from the salon (also did not have any missed calls). Michelle was the stylist. She left the product in my hair for almost an hour (max time for keratin is 20-30 minutes) and took another client to blow dry and curl their hair. She then proceeded to use the hot iron at a temperature that was way too high, causing my hair to be fried and discolored. I pointed out the discoloration to Michelle and was assured it would come out with purple shampoo. That has not been the case. I spent the following week (while traveling out of the country) washing my hair daily, striping most of the keratin out. It took a few washes before I could even get the burnt smell out of my hair. Lindsay's offer to rectify the situation was to come back to the salon for additional services. I stated I was not comfortable with having anyone in her salon touch my hair again and requested some of the money I paid back (I spent $350 including tip) and was told all sales are final (does not say that on my receipt nor was it communicated to me at the salon), then she stopped replying to my emails. My hair is destroyed and will take months to get healthy again. I was mortified to be seen in public and spent the better part of my trip trying to color correct my hair. No apology or even an ounce of empathy from Michelle or Lindsay. Unprofessional and classless! I will continue to share my experience on every outlet available, including the Better Business Bureau. Anything I can do to save the next person from this horrible experience will be done regardless of the false and slanderous responses posted publicly from the owner.

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    9 years ago

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    10 years ago

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    12 years ago

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    8 years ago

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    9 years ago

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    10 years ago

    Great hair salon! Kind, caring, knowledgable professionals that are experts in their field.

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    Ask the Community - Changes Hair Salon

    Review Highlights - Changes Hair Salon

    I have been a client of the owner Lindsey for 15 years .

    Mentioned in 3 reviews

    Read more highlights

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    Changes Hair Salon - hair - Updated May 2026

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