I'll preface this by saying this review is about one stylist in particular, so it's unfortunate that it's not a great review as I don't feel it should affect all of the stylists.
On Nov 1st, I cut my hair short. It was shoulder length and I cut it to much shorter. Well, then it was the end of Nov (30th) and it was getting a little scraggly in the back so I asked my bf to call and see if any of the stylists had an opening between Friday evening and Sunday evening. He tells me I have an appointment with Jackie the next day (Friday). I had been to this salon once before. A blonde on the right side of the salon cut my hair then and she did a great job, and that was just me as a walk-in, so I figured they must have a pretty decent staff and I figured Jackie would do well also.
Boy, was I wrong...
I tell her I cut it myself on Nov 1st, and I love the cut and angles, but I need the back trimmed. She asked how I wanted it cut, and which clipper guard to use? I asked for a scissor cut, finger width as the length, and to not have a straight horizontal cut across the back of my neck (too masculine for me). I tell her I have three cowlicks (points) in the back of my hairline naturally... One in the middle and one on each side... I say I like the two side ones cut super short and the middle one left at a point to look natural. And for the front, I doubly express how I want the one side of my hair super short still compared to the logged side, as I love the asymmetry of having that cut on my face, so don't touch the front but if she needed to trim the sides by my ears a little to blend it, that's OK.
We'll, I'll say, she cut about 2.5-3 inches from the front. My hair was below my cheekbone at its longest, and now it sits above the arm on my glasses. So... Half way through the cut she asks me to check her progress, it was fine at the time. Mind you, I'm incredibly blind without my glasses so when I put them on to check the progress, it looked alright. She had already taken some off the front, but it wasn't crazy yet.... So I put my glasses back on and she pulls out the buzzers to trim behind my ears and hair off of my neck, then she grabs her scissors and does a once over on my head, trimming and blending and whatever...
She says, "OK, I think we're done. I know you're blind without your glasses, so go ahead and put them on and tell me if I need to take more off".
I put on my glasses and immediately said, "You cut off all the angle and length in the front!!".
She was silent.... Grabbed her blow dryer and blew the loose hair off me and tool the cape off in silence. I repeated, "you literally took off all the length". Her response was, "No I didn't. Look at the floor. I didn't take off barely anything." so I say, "But you did! This side was long (as I'm holding my hair, now half it's prior length), and this side was short (touching the side she barely cut, which was intentional). She responded saying," No, I didn't take a lot off, it's because your hair goes up on the top and comes back down (my front has a bit of body to it naturally) and you just need to run a flat iron through it. Do you want me to do that for you?" I say, "No, I think we're done." She walks to the register to ring me out. I grab the lint roller I brought in with me and roll it over my neck and shoulders and chest and some of my face (I always try to remember to bring a sticky lint roller with me so I'm not itchy the rest of the evening until I get a chance to shower). I then scroll through my phone and pull up a photo from the night before, and show it to her saying, "This is last night. You cut off inches and inches of my hair! And my hair always goes up in the front instead of laying flat! Because that's how my hair styles itself!".
She was silent. She wrote down the total ($18) on the piece of receipt paper and I handed her my card. She asked if I wanted to put a tip on it. I said "no, I tip in cash" (personal preference everywhere I go so they're not taxed on it crazily and so they go home with cash instead of how some employers put credit card tips in their employees paychecks so it's all legit). I handed her ten dollars for a tip, said thank you, and walked out. I am not at all happy about the outcome of my hair, but I also try not to be an a**hole.
I try to give everyone the benefit of the doubt, and she seemed kind hearted, so I'm sure she didn't intentionally ignore a solid 70% of I told her/asked of her, and even if I had just given her free reign, whatever she was going for is still crooked and uneven.... But this the season to be giving. Lesson learned.
I don't carry disdain for the establishment, and it's location is appealing for me from both my work and my home, but I certainly won't be sitting in Jackie's chair again. read more