Such amazing customer service. I took in 93 yr old grandma (with dementia) to return some shoes…read moreshe'd bought at the end of Dec. Of course, she'd lost the receipt. Laurie took the time to find the sale, even though the phone number had been entered incorrectly, and then spent an hour with her to find the "perfect" pair of shoes - even trying on several pair over and over again! Thank you for your patience and kindness. Thank you for great customer service.

Needing to purchase new boots because I can no longer tie my current ones with my arthritis, I…read morereluctantly chose some shoes to try on. I told Jaydin about my issue and he said he'll work to help me find just what I wanted. When he came back with my selection, along with some alternatives, Jaydin was full of information and descriptions on each shoe. Immediately Jaydin's personality came out. He has a great sense of humor. He's very personable, as well as being very professional. I ended up feeling like I made a new friend. He is one of those people you just feel privileged to know. He really knew what he was doing so I ended up with a great pair of boots that I will have for a long time. As I walked toward the exit of the store, I noticed that the original Beck's shoes was in Denmark and I'm of Danish heritage. It turns out that this whole experience was meant to be!

I stopped buying my sons gear online and decided to shop locally, I'm glad I did…read more Great customer service. Always helpful and everything they sell is good quality.

We spent almost $140 on my son's soccer uniform only to receive his uniform half-way through the…read moreseason. When we did receive the uniform, the shorts were not what was ordered and the quality of the shirt was not good. The lettering started to come off and the color of the shirt was starting to run (despite following the care instructions). My wife emailed the owner and no response. My wife emailed a second time and the owner finally called her. I called the owner back and asked for half of the money back, since the uniforms were three weeks late, the poor quality of the uniform, and the wrong shorts being sent. The owner told me that she would be losing money, but reluctantly agreed to send a check for half the money, which she NEVER did. I had to file a claim with my credit card company. Instead they sent the correct shorts after the season ended. There is no accountability with the The Soccer Post and they passed the blame onto others. Please consider using a different vendor when it comes to getting quality uniforms in a timely manner and one that does not make excuses.

Bill in the shoe department helped us last week with the purchase of hiking shoes for me. He was…read moreprofessional, kind, and empathetic to me with specific needs from a previous foot surgery I had. Tony was pleasant at checkout too. Please recognize these guys for their spot on customer service. Much appreciated!

My husband fell for the REI credit card offer. They told me twice at the counter that we get 15%…read moreback when we use the card (too good to be true) and then again on a visit 4 days later, the same guy clarified that when we received the Card, we would get %5 off the purchase that we could use pretty fast and that the other 10% applied later somehow. It's on the Capital One website or in the paperwork that came with the card; it never mentions this 15% or other mysteriously applied 10%. The guy was a manager. We'd better get our $100 bucks as promised for using the card. Not worth it, stick to better cards.

The owner is really lovely and knowledgeable about the shoes he carries. I came in on a whim…read morelooking to replace a pair of sandals I have that are wearing down beyond repair and he was really lovely with making suggestions as to which of the several options I was looking at would work. I also need up leaving with a pair of boots to replace a pair of a different brand that were giving me trouble with the fit. I'd definitely recommend stopping in and looking around.

The owner is rude and foul mouthed. comes out on the sidewalk and flips people off.read more

I came in yesterday looking for a new outfit and wardrobe change. Gabriel, a store associate…read moregreeted me and helped me through the whole process of finding something I loved and felt great in! He roamed the store for things in my style, size, color wheel, everything! If I could keep him as my personal shopper, I would. He was the best and do helpful!

Customer service means a lot to me and the young women in this store were amazing! They were so…read morehelpful and positive. I wish I had paid attention to their names so I could give them kudos individually. Great experience. I will be back!

Here at this store they have the worst customer service…read more Even the manager made a face and rolled her eyes when I asked to try a blouse that was on the wall. I never liked shopping here, but during Covid they had great bargains. I returned and in the last 5 months purchase maybe $600 + dollars. Today, I came in again and the same service feels like a morgue when you come inside. No.enthusiasm whatsoever. What I bought is a tee shirt that cost $69 not inexpensive, but if their customer service was better I would probably feel good that I bought it. I 'm actually disgusted with this store and won't be coming back I will go else where. I believe they should go to a customer service class. They dont have a clue. Tara today Friday and her coworker need a talking to. There is one associate that makes it a wonderful experience remembers your name and what you've purchase, but at this moment can't recall her name. She is petite and blonde shprt hair and I thought at one time she eas the manager, but I was rudely corrected by the real manager that this lady was off the last week I was there and she IS NOT THE MANAGER. EXCUSE ME.

I am disappointed to read the negative comments about the Chico's in Medford. I have been a…read moreregular customer in this store since we moved to Southern Oregon 16 years ago. Cindy is an amazing manager and has trained the current staff well. I am greeted by name when I enter the store and have found the assistants very knowledgeable as well. They are very helpful to order an item if they don't have it in my size. I'm delighted that Soma is now in the store, too. Even my husband loves this store!

Needed a new bra, not sure what style or the exact size. I went in with a general idea. The store…read moreassociate was helpful in showing me where my "old" style was situated and the various colors. Then I tried a couple of different sizes on. Crap, I needed help because the style I tried was completely not what I remembered. I pressed the bell inside the dressing room and Hanna appeared out of nowhere with a gentle knock. I showed her what I liked and what I didn't like about the current style. She had a few suggestions and brought back 2 additional styles in the sizes that she guessed would be best fitting. SCORE! I loved them both!! But I really only "need" one right now. Hannah notified me that when I buy 1 today and sign up for rewards, I'd receive a $20 off coupon to use 2 weeks from now *yay* These bras are a little pricey (~$50 each) but they are well made and last longer than I should be wearing them :P I was in/out in less than 15 minutes! AND Hannah made my experience effortlessly pleasant. I strongly recommend VS for the bras and professional fittings. If all else is fails, you can find your perfect style/size and wait for it to go on sale *thumbs up*

Yesterday I went into the store looking at bras and could clearly tell 2 employees were talking…read moreabout me over their headset. Saying things like " they could just tell by looking at me" Very uncomfortable shopping experience for me. Not sure what was said but in these moments I've learned to hold my head higher. Do better. Stop talking about customers over headsets and if you do then do a better job of hiding it.

It's a little pricey at first glance, BUT the clothing is high quality and the colors wash well…read more The t-shirts are thicker than average and often 100% durable cotton. Customer Service is Excellent! I went in attempting to shop for my college student and had a couple of pictures of things they liked on the website. Marissa (sp?) was such a big help! She is super proactive and her eye for color and style was a game changer. Marissa effortlessly helped me pick out several pants and complementary shirts among other items. The colors she suggested are all interchangeable and results in several new outfits. Best of all, Marissa made me aware of the current promotions and saved me a few dollars with my overall purchase *every bit helps* I highly recommend coming here for high quality fashionable finds *thumbs up*

I've gone this store three times this year and every time I ask for a shoe they can never find…read morethem. It takes him 20 minutes just to let me know. Also, the manager I overheard him saying just recommend a different shoe because they couldn't find the shoe I was looking for that was on display. Also, the employees aren't really even helping much. They're just talking to each other and ignoring customers, which is very odd almost every time I get one person somewhat acknowledging me, which is fine actually I just want to buy something specific. They can never find when I'm asking for. It's pretty sad about a year ago. They were on different management and those guys were pretty awesome but I don't know what happened since then and it's become a pretty poor experience actually