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    Cascade Athletic Supply

    3.3 (8 reviews)
    Closed • 8:30 am - 5:30 pm

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    Boot Barn

    Boot Barn

    2.8(17 reviews)
    1.5 mi
    •$$$

    The store workers misled me about the delivery date on an item. It did not arrive until much later…read morethan what was promised. When I complained to a store manager, she told me to "just be happy that I have my boots now." That absolutely blew my mind, who taught to customers like that, especially when your employees lied to them. I would not have gotten the boots if I would've known they would take that long to arrive. I'm especially appalled at the manager's response to " just be happy I have them now." Absolutely worst customer service experience I've ever had. I hope nobody shops here, I'm not the only one who seems to have had a horrifying customer service experience

    I've shopped at Boot Barn for years and so has my family, but after this experience I'm done…read more I bought a pair of black Cody James jeans less than 30 days ago. From the factory they had an absolutely overwhelming chemical/sulfur smell -- so bad you couldn't even stand near them. This wasn't wear-and-tear, it was clearly from the dye/manufacturing process. I went back to exchange them (no tags, but clearly unworn and within the return window) and was treated horribly by two employees, Daniel Slater and Alexis -- one of whom said they were a manager. I was flat-out denied any help because the tags were missing, with zero attempt to acknowledge the manufacturing issue or offer a solution. No flexibility. No customer service. No respect for long-time customers. I wasn't asking for anything unreasonable -- just an exchange for a defective item. Instead I walked out frustrated and honestly shocked at how dismissive they were. Just a heads-up for anyone shopping there: if something is wrong with a product, don't expect Boot Barn to stand behind it.

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    Cascade Athletic Supply - shoes - Updated October 2026

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