i called in to order steak tips at 11:30 am to be ready at 1 pm on tuesday 8/25/26. the woman on the phone said they don't take advance orders because "we don't know how busy we'll be." so if you've ordered here before, you can't tell if it will take 20 minutes or an hour for your order. i tried to tell her, how am i supposed to know how long it will take? she said they don't know how busy they will be within the next hour. i said okay, i guess i'll call back in a bit, she goes, "alrighty." in what world is "alrighty" an appropriate response for your incompetence at your job?
i called back 25 minutes later, and she told me they would be ready in 20 minutes. okay, so you can make them in 20 minutes, lie about how busy you are, but you can't schedule them to be ready for 1 pm when someone calls an hour and a half before? alrighty.
this was a special treat for a friend who lives about an hour away now, and i got them their favorite steak tips as a birthday lunch. i was trying to prepare and keep them warm after for at least an hour, they couldn't have been less interested.
i asked for no salad and double rice, which they've done before. the same woman claimed that's not possible and that i had to buy an extra side of rice as well for $2.50. so there were double portions of rice plus an extra container of rice that wasn't actually needed or asked for.
it was $39 for steak tips with double rice.
the staff here really have no idea what customer service is. you don't have to be the nicest person on the planet, but to be rude because you don't have a system to appropriately prepare for customers, as a very popular restaurant, is wild. do better.
champions pub is famous all over the north shore for their best steak tips. they are pretty good, but i don't understand how they are "the best." they're pretty good, that's it. everyone who loves champions will yell from the high hills that champions has the best steak tips. they are more "alrighty."
it is located in an old, tiny building, not a very welcoming entrance or experience. i've only ordered steak tips from here for takeout a handful of times for other people, and they seem pretty regularly disorganized. when i picked up, there were about a dozen people eating, so it wasn't overly busy, and the staff were just okay in person. i won't be ordering from here again; if anyone wants champions, they can deal with that headache themselves.
ambiance: 1/5
food: 4/5
drinks: n/a
service: 1.5/5
champions pub: 2/5 read more