I took my car on Friday to the shop to get an estimate. The owner/manager at office asked me to call Monday ( I need new bearings ) because he was unable to give me at moment. So I called back next Monday afternoon. He did not remember about my estimate and asked me to send text w/ VIN , explain AGAIN what I was looking for to his cell phone and he'll find out in 10 minutes ( he was too busy ...) which I did. After waiting for the rest of afternoon,my messages wasn't returned, so I called back again to speak w/him Tuesday, sure that, after all this time,the boss was able to estimate a simple bearing service... for my surprise, again,he asked "OK,WHAT DO YOU NEED?" ,...well,this person obviously have a serious memory problem or really doesn't care about his customers ...so , I recap the whole situation and he said "call me in 15min" and hung up the phone. And I WAS not a new customer, took another car there before, bought tires and alignment, did brakes - even so - after 4 days ,texted and phone calls,this person insisted to say he doesn't remember w/ who he was talking to about what,and never available for answer my request ,not even say "sorry, I was unable to do this..." . Can you imagine if you have a problem ,after serviced your car,and you have to come back for them, for help?? You're a PAYING CUSTOMER, I'm not asking for CHARITY!!!
If you're looking for a responsible an professional service, w/a MINIMUM level of respect, my suggestion is take your business somewhere else... they're DO think they're the ONLY shop in Miami and they're already to busy to take care of you ! read more