Let me just say this: I love how much product we were given and honestly, it's a shaved ice. It's hard to get it wrong. If it were only based on the product I'd give a 3, maybe 4, however, due to customer service, it has to be a 1. When we got there, the wait was long, whatever, no big deal. However, their card reader was down at the moment and we didn't have cash on us. So the lady at the window, I assume, wrote our info down and told us she'd charge us later. We normally wouldn't let people take our card info and write it down but it's only $5 or so dollars right. Fast forward to this evening, my husband checked his bank account and we were charged $7. Now, if it were $5 plus Texas tax, it wouldn't amount to $7. Maybe if there was an upcharge for credit card payments, I could see that HOWEVER the lady said nothing about that. We ordered half pineapple, half tiger's blood and the lady said that it's no extra charge for that. So what's the discrepancy? Probably just a mistake, we're human, that's okay. So my husband politely reached out to the email given and I've attached the email correspondence. Not only was this person unprofessional at first response but she insinuated that even with a PICTURE of the one product we purchased attached, that it was still the wrong product? Like we'd hide or alter that information for two freaking dollars. Maybe she didn't see the other side of the snow cone that was clearly yellow then red, signifying it was two half flavors. Then she talks about Venmo? Which we don't have but maybe that's the way they do their business transactions? Idk. Then we gave her the bank transaction picture, not attached here for privacy reasons. On the final correspondence, she does own up to her actions and honestly, finally replied in the most professional manner, which she should've done in the beginning. And GRANTED, it's human error, we make mistakes, that's okay. But to *imply* that your customer, who gave you their money and helps your business, is a liar - didn't have to say it, that's what implying means- is not okay. And we never once said this business overcharges ALL their customers however now that it's been brought to our attention, it has to be posted online. I mean, if they're taking peoples' credit card information because their card reader is down, just turn them away because you can only take cash at the moment, that's safer than taking their info down and or having discrepancies like this situation. Also, we're posting it online because who knows, other people might not bat an eye to a few dollars extra charge. But it's better to let other people know.
All in all, being overcharged $2 or so dollars is not a big deal, that's not the issue. The issue is that the people that run this business will write your card info down, possibly overcharge you, and when you bring it up to customer service, you get subpar and snarky replies as if you're the one wrong EVEN with picture proof. I'm sure their product is good however their customer service and business ethics needs work. I'm not posting this to roast the business, just letting other people know about my personal experience. read more