I bought my Grandchild a bicycle in early summer. Her Dad "put it together", but could not finish it. I found out in late August that he did not finish the installation process. The cable for the brakes was not connected, the handlebars were not tightened, and the tires were not inflated. I took the bike into Chain Reaction for the brakes. They found all the other issues. I expected to leave the bike there for the repair. To my pleasant surprise, they took it into the repair area and make all the repairs immediately. They were so sweet to my 6 year old Granddaughter, making her feel like an important "customer". In addition, one of the repair guys taught my Granddaughter to ride her new bike. I highly recommend Chain Reaction Bicycles for sales and service. read more

My favorite small business in the CSRA. Always feel welcome. Each challenge listened to and resolved in better than anticipated ways. Phil went to the greater length required to put together the twin bikes that allow us to ride together regardless of balance and stamina issues (from Parkinson disease.) We've been happily navigating local trails on our well worn and well maintained ride for five years and still rolling. read more

Friendliest shop in town ! Phil and crew make you feel at home, while always eager to answer any questions to enhance your cycling experience. Top notch service department and a wide selection of bikes and accessories. Highly recommended !! read more

Highly recommend! Wonderful customer service. We took my kid's bikes in for a tune up and repair. Pricing was very reasonable and staff made the experience educational and fun for my kids. If you need bike repairs this would be my first choice! read more

Chain Reaction Bicycles - Bikes Near Me - Evans, Georgia

I'm a life-long cyclist, just turned 56, and I have visited a LOT of bike shops all over the world. Chain Reaction is right up there with the very best. Friendly, enthusiastic, knowledgeable people, quality products, reasonable prices, and fast, friendly service. So good, I want to return and buy a bike from them. Keep up the great local work, you knocked it out of the park for me and my wife. Cheers, and keep the rubberside down! read more

My husband stopped by yesterday to find a seat post for my grandson's bike. The staff couldn't have been nicer or more helpful -- my husband has the part he needed for a very small price. Great experience!!! read more

Was in town for the Ironman 70.3 last weekend and had a serious bike issue!! Went to 3 different bike shops and as a last try drove up 25 minutes to this shop. At this point, I was just hoping for someone to try and help me!! This service department did!!! They all got together and figured out a way to make my drivetrain operable for the race the next day. They didn't have to do that at all, they were slammed busy and went above and beyond to help this random guy from California with his bike in pieces!! I 100% recommend this shop and wish it was my local shop they would get all my business!!! read more

I had a bike fitting for the first time by Brad at Chain Reaction. I have ridden for 20 years and this was my first one. I should have done this a long time ago. Brad in a genius!! read more

Found these guys yesterday, needed some new tubes and tires, pretty basic. Phil super nice and knowledgeable, recognized tires right off ( bike tires for a cart) fixed us up quickly and at a competitive price. Discussed some future work I needed done and they gave us an honest answer. Will definitely be back. Met three generations at the shop, so definitely a family operation! Nice shop, good stock and couldn't ask for friendlier service! Thanks Phil and crew! read more

Came in with a simple problem. The technician stated there was no possible way to help me and that I actually couldn't make the setup I came in with work. I asked about several different ways to fix the problem and he shot them all down. The end result was a visit to a different shop that made the settup work with a 6$ bolt in 5 mins. I'm not sure if they were slammed with work due to covid or what. I hope the technician was ignorant on some method. Because it seems like they just wanted to work on higher dollar projects. Either way this experience has shown me the attention to detail/experience of the technicians this business holds. I live 5 mins from this bike shop but I will drive the 20 mins to another shop just so I never will have to deal with something like this again. How you treat your customers matters. Declining work because you are slammed is one thing but straight up lying is another and its really shitty. read more

Good customer service. Nice selection of bikes. Love mine. Will def be back. .... .......

Great place. Biking professionals. Knowledgeable sales people. Expert repair technicians.

Excellent family bike shop in the Augusta GA/CSRA area. Sponsors quite a few local rides and races. Maintenance is very busy and understaffed just like anywhere else nowadays. Not far from canal trail read more

I first came here back in 2013 and then again more recently when I moved back to the area. Though the area has changed one thing that's always been a constant is the high level of care I get from everyone at Chain Reaction. They've let me test ride fat tired mountain bikes because I thought they looked cool and also offered up advice on trails and where else to ride. They lead weekly rides and also have a bike maintenance class where they showed me how to fix a flat on my own bike and also have advice on how to wash and clean and maintain it. They also do bike fittings and I've brought two now to have them fit me to the bike, or is it the other way around? Every person there is kind and wonderful to talk to and a wealth of knowledge. I love Chain Reaction and though I've tried others in the area they remain my favorite and my top recommendation to others. They are a gem of a shop and I love going there. read more

The husband and I went to Chain Reaction knowing jack squat about bikes. The service we got here is unparalleled to any place that I have ever been. The first day, they spent a good hour with us taking about different bikes and finding the right one for our needs. They didn't have the bike I chose in my size built. They took my name and said by Monday they would have it built. My husband chose his bike and was scheduled to come back the next day for a proper fitting. The next day (today) he went back and the fitting took almost 2 hours! It was so detailed and the experience was priceless. They also told my husband that MY bike was ready too! WOOHOO. The store closed at 6 and we were there until 645...(yes, we were THOSE customers...which I hate being) they were SO nice and accommodating. We never felt like we were being rushed out. They fit our helmets on us, fit my husband for some bike shoes and installed our bike rack on the back of our SUV. All in all I am 120% satisfied with the service I received these past 2 days!!! read more

I have known the owner Phil Cohen since they first opened the store in 1991 while located in the red barn on Roberts Road. Six Haro's and two Cannondale's over the years for my family...their commitment to customer service is still their #1 priority. Their technicians and staff are well trained and knowledgeable to fit you with the right bike. Why go to downtown Augusta to buy & service your bicycles...Chain Reaction is your Home Town bicycle shop for over 25+ years; especially if you live in Columbia County. Regardless of what type of riding you do, they have premium brands such as Santa Cruz, Bianchi, Cannondale, Haro, GT, Schwinn, etc.; just to name a few that will meet your needs. From entry level to competition riding...I highly recommend Chain Reaction. read more

Went looking for my husband a bike for him to learn how to ride. The guy helping us was very dismissive and condescending. He suggested we check craigslist and Facebook for a bike. He kept working on the bike he was fixing and apparently didn't want our business. He didn't stop not once to help us. He only offered Some rude comments that were unprofessional and hit below the belt. I will never give them business or suggest any coworkers or family give them business. They definitely need to work on customer service. Well we found a brand new bike for him and spent a good bit from somewhere else. If you need your bike fixed I suggest you take it somewhere else. read more

Great service with a warm, friendly smile! These folks have done a great job for me. I highly recommend you check them out.

Chain Reaction has been helping our family out with bikes since about 2005, and I've yet to have a disappointing experience. They've helped me pick out new road bikes, mountain bikes, gear, and even built a bike for me most recently. The owners are great folks who are almost always in the store interacting the customers, and they're extremely friendly and fair. I've never had anyone try to 'upsell' me here - they always listen to my wants/needs and riding habits, and then they help me make an informed decision on anything I want to buy. That goes for the owners, the folks working the front, and everyone back in the maintenance/repair department. They really treat you like part of the family. You just couldn't ask for a better local bike store. Seriously, if you're looking at buying a bike, pay these guys a visit and let them help you out. read more

I wanted to spend my money here, Found 2 bikes online at Cycle Center in Columbia listed for $200 cheaper... EACH. I called and asked if CR would match it (i'm sure they get the same wholesale price). But no... Again today i called, buying my 3rd bike for my wife. Cycle Center of Columbia has it listed for 449 - Chain Reaction 639.... I explained the situation, asked if they could come off the price ANY and was DENIED... looks like their fishing for a sucker with a fat wallet. Oh well... looks like I'm driving to Columbia. I'll have spent $1500 dollars in 3 weeks on 3 bikes that would have cost 2100 locally.. I'll agree that it's a clean store, great group of people, friendly and helpful atmosphere but certainly no more friendly and helpful than the Cycle Center. read more

They may be a little bit pricey, but work was properly done, the people are all courteous and helpful, and it is easy to find and park. What more would you want? There are other shops closer to me, but I wouldn't take their attitude and then give them my money. read more

Despite some reports regarding this particular shop acting uppity and overcharging, I actually had a good experience here as a novice. I never felt like I was looked down upon, even when I didn't know how to clip in to my new spd pedals. As a matter of fact Logan, who built my bike, took the extra time out to take me aside to test out my clip shoes and show me how they worked with the spin bike they had in shop. I had initially gone to Andy Jordan's to avoid the judgement from cycling "experts", but in comparison to chain reaction, realize now that I had walked right into it. The person that "helped" me had zero experience with triathlons and didn't contribute much to my choices of items to purchase. The employees at chain reaction are down to earth, and know what the hell they're talking about. Pick this one, over Andys. read more

I have had a phenomenal experience at chain reaction! The staff is incredibly helpful and knowledgeable. They offer FREE bike maintenance classes- I just attended one and it was awesome. I learned SO much about my bike and how to properly maintain it. I would recommend this place to anyone for ANY biking needs! read more

Phil and the rest of their staff is great and really knowledgeable. They will work with you and take their time to make sure you get the right bike that is fitted and appropriate for you. read more

Ok so it has been years since my initial review so I'm updating it. Still tops for any of your two wheel needs. Everyone goes out of the way to ensure you are taken care of. They have something for every budget here. Phil & Eileen do everything to make you feel welcome and I promise you will be happy to have done business with them. The prices are fair for the LBS market here in Augusta. They have frequent sales and the CLEARANCE TABLE up to 80% off WHAT? A customer in front of me yesterday got some new shoes and saved over $200 off the MSRP. That's nuts. Obviously you can't please everyone so before you put alot of weight into one negative review, stop in, you will not be disappointed. Oh and they will service just about anything, there are some shops that will tell you an old big box store bike isn't worth the cost of repair. But here they respect that you may be on a budget and hold your fun and safety in high regard. Stop in and see for yourself. Just please bring your patience if they are packed, someone will get with you as soon as they can. read more

Got dressed for the weather and hopped on my road bike for a winter ride except the rear derailleur was stuck and wouldn't shift so I packed it up and headed to Chain reaction fearing the worst. What a great bunch of extremely helpful and knowledgeable people! They replaced a cable in only 10 minutes at a very reasonable price and I was good to go. I plan to be a loyal customer for as long as I can ride - thanks again Chain Reaction! read more